Station Observations

1) General

  • General - detail any introductory station comments here...

  • Are all areas of the operation covered on station with access to EGOS?

  • Do any registered users have three or more unread GOI's?

  • Is there a suitable means of distributing GOI's amongst staff members?

2) Airport Branding

  • Please attach a wide angle photograph of our Check-in area

  • Please attach a wide angle photograph of our Ticketing & Sales desk

  • Attach photographs of any generic Jet2.com branding

  • Does the station have access to the latest Airport Branding Collection brochure?

  • CHECK-IN

3) Four Corners - Check-in

  • Is check-in open on time with the correct number of desks in operation?

  • Is a DG poster and a Prohibited Articles poster / list on display at the check-in & sales desk?

  • Do check-in staff have access to IATA Table 2.3A, List of Hidden DG and DG Labelling?

  • Are passports & visas thoroughly checked prior to the passenger being accepted and passport / travel docs swiped in order to ensure accurate APIS collection? (RF!)

  • Are emergency exit seats appropriately allocated to fully able-bodied passengers and PRMS allocated suitable seats in line with their needs and company safety regs?

  • Is all hold baggage tagged correctly, allocated to the appropriate passenger and any special baggage labels added correctly?

  • Is all hand baggage weighed and checked for size by using a company baggage gauge?

  • Are all agents following Manual Handling best practice?

  • Is all check-in documentation and associated material secure?

  • Are all colleagues behaving in a safe and responsible manner and following correct uniform standards?

4) Check-in Presentation & Operation

  • Are our check-in desks clearly visible and supported with correct branding on the airport FID screens?

  • How is the check-in organised?

  • Is the correct (or otherwise agreed) company logo on display above the check-in desks?

  • Are Jet2.com tensator barriers in use?

  • Is a Jet2.com baggage gauge in use?

  • Are all staff displaying valid airport passes?

  • Are all customers welcomed in a polite manner with a smile?

  • What is the average queue time?

  • Do staff verbally ask customer security questions or make reference to the dangerous goods information?

  • Are large trolley bags checked for size using the Jet2.com baggage gauge?

  • Is FOC check in of cabin baggage offered to relieve stowage congestion in the cabin?

  • Are small items of cabin baggage tagged with an 'under the seat' yellow label?

  • Do the check-in agents remind customers with a bag with an 'under the seat' yellow label to place it under the seat in front of them onboard?

  • Do the check-in desk scales return to "zero" when there is nothing placed on them?

  • Are all customers wished a happy holiday/flight?

  • Did check-in close no later than - 40 minutes STD?

  • TICKETING & SALES

5) Ticketing & Sales Desk Presentation & Operation

  • Is the Ticket & Sales desk in a suitable location to the check in area?

  • Is correct company branding on display?

  • Is the current extra leg room (XLG) poster on display and clearly visible to customers?

  • Is there a suitable dangerous goods information poster on display?

  • Is there a sufficient supply of customer rights information leaflets available in case of delay?

  • Does the station have the Jet2.com overseas folder available?

  • Is the current Airport Standards Manual (ASM) available for inspection?

  • Does the Jet2.com overseas folder contain all MEMOs issued and are they acknowledged?

  • Do staff who complete sales and ancillary revenue services for Jet2.com have a completed sign of sheet on record?

  • Do staff have access to the latest airport sales price list?

  • Do all staff understand the last minute and standby ticket sales policy?

  • Are all staff aware of how to generate the daily station INCI report?

  • Is there a process in place to ensure the collection of 100% of the INCI charges ? - Please detail...

  • Is cash banked securely with at least two members of staff in attendance?

  • Are the receipt numbers in the receipt pads being used in sequential order?

  • Is currency kept in a secure locked safe in a secure location?

  • Is access to the safe restricted to authorised persons only?

  • Is the banking deposit facility in a suitable and safe proximity?

  • Is currency banked often enough to reduce large amounts of cash held on station?

  • Do all sales receipts match the records held by the finance department?

  • SECURITY CONTROL

6) Security Control

  • Was your boarding pass checked prior to accessing security control?

  • What is the average queue time?

  • Are all liquids less than 100ml screened in a clear transparent bag?

  • Are all suitable electronic items screened separately?

  • Were you searched sufficiently if the detection alarm sounded?

  • Were security staff polite & courteous?

  • BOARDING

7) Four Corners - Boarding

  • Did all of the boarding team arrive at the gate on time?

  • Is a DG poster on display within the boarding area?

  • Are boarding PA’s clear and audible and is the correct flight number / destination on display?

  • Is a gate baggage manifest and suitable baggage tags available and are they tagged and added to the manifest following correct procedure?

  • Are passports or travel documents checked thoroughly and boarding passes visually inspected before being scanned into the DCS? (RF!)

  • Are the passenger steps clear from any contamination, such as snow, ice or FOD?

  • Is access through the gate controlled at all times and is there a safe and secure path from the gate to the aircraft? (RF!)

  • If fuelling and boarding is conducted simultaneously, are passengers stopped from climbing the aircraft steps if the ambulift is used to board PRMs?

  • Are passengers pro-actively monitored to ensure regulations relating to smoking, mobile phone use etc., are enforced?

  • Are any 'no-show' bags offloaded? (RF!)

8) Boarding Gate Presentation & Operation

  • Is the boarding gate number clearly on display post Security & Passport Control?

  • Is a suitable Jet2.com logo displayed correctly at the boarding gate? (Please note gate number)

  • Is there a Jet2.com baggage gauge in use at the boarding gate?

  • Are all customers greeted with a smile and in a friendly manner?

  • Is the automatic boarding procedure applied?

  • Was boarding conducted by seat row number? (applicable to jetty stand parking)

  • Did gate staff advise all customers which steps to use?

  • Is the current hand baggage policy being implemented and effectively monitored?

  • Are gate staff actively ensuring our cabin baggage focus is met?

  • Is all hand luggage checked for size and dimensions?

  • Are staff reminding customers that small items with the 'under the seat' labels should be placed under the seat in front?

  • Are all customers wished a pleasant flight/holiday?

  • Is the boarding gate closed on time?

  • RAMP

9) Four Corners - Ramp

  • Are all colleagues wearing appropriate PPE and displaying their airside pass?

  • Has a FOD inspection been carried out prior to the arrival on stand? (RF!)

  • Do staff remain clear of the aircraft until engines shut down and anti-cols off? (RF!)

  • Is the aircraft appropriately chocked and safety cones correctly positioned?

  • Did all vehicles behave in a responsible manner? (RF!)

  • Is a banksman used when positioning / removing all items of GSE?

  • Is all GSE correctly positioned, leaving a suitable gap between the aircraft?

  • Are all items of GSE secured using chocks or stabilisers where required? (RF!)

  • Are all items of GSE equipped with protective rubber buffers in good condition?

  • Are all items of GSE that are manouvered within the aircraft footprint done so at walking pace?

10) Ramp Operations

  • Is a walk around arrival check carried out, specifically looking for unreported damage? (RF!)

  • Is a suitable and safe guidance means available for the aircraft arrival?

  • Is the stand area clear of all items of GSE?

  • Were a sufficient ramp team available to meet the aircraft arrival?

  • What type of access is used for the aircraft? (Please note stand number)

  • Was the front door opened within 3 minutes of ATA?

  • Was the rear door (if applicable) opened within 4 minutes of ATA?

  • Are any vehicles blocking the exit path for the fuelling bowser?

  • Does the ambulift touch the aircraft when in use?

  • Is a banksman used when the ambulift is attached and removed?

  • Is the ambulift secured with chocks or stabilisers once in position at the aircraft side?

  • Does the ambulift operator knock and await the crew to open the door once in position?

  • Is the cabin door fully closed and secure post ambulift removal?

  • Are all cargo hold nets secured prior to departure?

  • Were steps/airbridge removed ETD - 5mins?

  • Is a thorough pre-departure walk around check carried out after all GSE has been removed? (RF!)

  • DISPATCH OPERATIONS

11) Four Corners - Dispatch

  • Did the dispatcher arrive at the aircraft in sufficient time?

  • Is the dispatcher proactively managing the turnaround and completing the dispatch report?

  • Is a LIRF used during the turnaround?

  • Is all AAA paperwork completed correctly? (RF!)

  • Is the loadsheet / loadform checked before presentation to the flight crew and an accurate reflection of the loaded aircraft? (RF!)

  • Is a thorough pre-departure walk-around carried out once all doors are closed? (RF!)

  • Does the headset operator remain in view of the flight crew at all times during the pushback?

  • Does the headset operator present the steering bypass pin to the flight crew once removed?

  • Are all MVTs/LDMs/PSMs sent in a timely manner?

  • Has all other flight paperwork been signed by the appropriate person?

12) Dispatch Operations

  • Were all SITA messages (MVT, LDM & PSM) received from the departing station?

  • Did the dispatcher immediately check the status of the aircraft and whether automatic boarding could commence?

  • Was the initial load sheet on the flight deck no later than - 20 minutes STD?

  • Are all LMCs completed correctly before departure?

  • Does the dispatcher agree any departure delay codes with the Captain before leaving the flightdeck?

  • Does the station have the correct addresses for sending departure SITA messages?

13) Safety Reporting

  • Is there a clear and accessible process to report safety events to Jet2.com? (Please detail)

  • Does the station have access to manual GSR forms?

  • LOST & FOUND SERVICES

14) Lost & Found Services

  • Does the lost and found office have the correct company logo on display?

  • Is there a Jet2.com baggage services poster on display?

  • Are damaged/delayed baggage customer information letters available?

  • Are RUSH baggage tags available?

  • Are blank Unaccompanied Baggage Manifests available?

  • Are damaged or lost baggage claims processed correctly through World Tracer?

The templates available in our Public Library have been created by our customers and employees to help get you started using SafetyCulture's solutions. The templates are intended to be used as hypothetical examples only and should not be used as a substitute for professional advice. You should seek your own professional advice to determine if the use of a template is permissible in your workplace or jurisdiction. Any ratings or scores displayed in our Public Library have not been verified by SafetyCulture for accuracy. Users of our platform may provide a rating or score that is incorrect or misleading. You should independently determine whether the template is suitable for your circumstances. You can use our Public Library to search based on criteria such as industry and subject matter. Search results are based on their relevance to your search and other criteria. We may feature checklists based on subject matters we think may be of interest to our customers.