STD Escalation

• Date and Time

  Date

• Engineer

• CMID

• Location
  Address

• Copper/Fibre

• Customer Name and Contact Number

• Invisilight?

  Yes

  No

• Pre-installed socket/media converter?

  Yes

  No

• External cabling?

  Yes

  No

• Internal cabling?

  Yes

  No

• Have you contatced your FTM for assistance prior to submitting this form?

  Yes

  No

• Is stage 1 cable damaged?

  Yes

  No

• Is stage 1 cable missing?

  Yes

  No

• Long Ladders Required?

  Yes

  No

• UG Training Required?

  Yes

  No

• Additional Information

• Have you completed a power/Navitek test?

  Yes

  No

• Photo of power level/Navitek result from DP

  Media

• Photo of power level/Navitek result from customer

  Media

• Have you rekroned socket/respliced media coverter?

  Yes

  No

• Have you rekroned IDC/respliced CSP?

  Yes

  No

• Have you checked local hatches/risers for breaks?

  Yes

  No

• Have you performed a thorough inspection of your internal installation checking for breaks etc?

  Yes

  No

• Photo of cab

  Media

Cab Location

• undefined

• Photo of front of house/flat (showing full house if long ladders needed)

  Media

• Is BM approval required to complete repair works?

  Yes

  No

• Any other access information required? e.g. risers locked with site specific keys

  Yes

  No

• Preferred date for re-visit in the next 7 days

• AM or PM slot required?

  AM

  PM