Stevensons Retail Visit Report

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Manager/Supervisor Present

Rating Sytem

• Scored answers must be completed in-line with the below scoring structure

  

• Shop Front Cleanliness - Clear of litter and leaves, windows clean etc?

  1

  2

  3

  4

  5

• Window Signage - Correct signage on display, all window posters in row by door?

  1

  2

  3

  4

  5

• Mannequins - Well presented, uniform correctly displayed?

  1

  2

  3

  4

  5

• ‘Window Stoppers’ - Key add-on, non-school specific items visible for walk past customers. E.g: games, winter accessories, stationery?

  1

  2

  3

  4

  5

Shop Floor

• Floor Cleanliness - hoovered, mopped, free of rubbish, scuffs, sticky residue, etc?

  1

  2

  3

  4

  5

• Changing Room Cleanliness

  1

  2

  3

  4

  5

• Staff Appearance - are all staff in correct uniform, hair tidy and presentable?

  1

  2

  3

  4

  5

Till Point

• Cleanliness - Clean, Tidy & GDPR compliant? <br>(Tidy, clean, no beverages at the till point. No customer data visible. Carrier bags replenished, correct signage on display, till draws checked etc.)

  1

  2

  3

  4

  5

• Ties – replenished, boxes removed, on tie hangers on correct hooks?

  1

  2

  3

  4

  5

• Till Add on Sales - Visible & relevant add on items around the till point? (stationary, water bottles, mouth guards etc.)

  1

  2

  3

  4

  5

• Hanging Stock – are items in size order, empty hooks/gaps filled & items facing the same direction?

  1

  2

  3

  4

  5

• Shelves – is stock on shelves clean? Are shelves being used to full advantage - bags, bottles, pullovers etc?

  1

  2

  3

  4

  5

• Folded Stock - are items neatly folded in piles of the same size?

  1

  2

  3

  4

  5

• Seasonal – hats and gloves (Summer/Winter) and sports (cricket)

  1

  2

  3

  4

  5

• Shoes & Trainers - name and price on display? Only right shoe on shop floor? Is shoe hub mat clean, central, with sizing tool and seat present?

  1

  2

  3

  4

  5

• Hair Accessories - display full and organised by colour/school order?

  1

  2

  3

  4

  5

• Clubs - are these visible from outside? Do we have a good representation out? (Scouts, Cubs, Guides, etc.)

  1

  2

  3

  4

  5

• Try-on Shirts/Blouses - are these clean? Each size available with two of key sizes?

  1

  2

  3

  4

  5

Back of House

• Toilets - Toilet paper, cleaner and air freshener present and adequately stocked? PHS bins suitably managed? General cleanliness acceptable?

  Yes

  No

  N/A

• Stockroom - Is boxed stock organised with clear labelling? Rubbish cleared & disposed of correctly?

  Yes

  No

  N/A

• Stockroom - Is hanging stock in size order, organised by school?

  Yes

  No

  N/A

• Health and Safety Folder Checked?

  Yes

  No

  N/A

• Lights are all in good working order?

  Yes

  No

  N/A

Office

• Cleanliness and Organisation (rate 1-5)

  1

  2

  3

  4

  5

ELF

• Exceptions Cleared?

  Yes

  No

  N/A

• All holiday requests have been processed accordingly?

  Yes

  No

  N/A

• Overtime has been reviewed and authorised/rejected as necessary?

  Yes

  No

  N/A

Miscellaneous

• Has negative stock been checked and cleared?

  Yes

  No

  N/A

• Has banking been done and spreadsheet updated?

  Yes

  No

  N/A

• Has monthly spreadsheet been updated and checked?

  Yes

  No

  N/A

• Any notes relating to order updates: Webs, Back Orders & Customs