STHH Manager on Duty Report - V2

• Manager on duty (MOD) is representing the General Manager and Management team during the evening operation and will inspect and monitor the entire hotel during duty hours including front and back of the house areas. A report will be completed by using the designated form which will be distributed at the end of duty shift at 22:00 MOD is also in charged of observing and evaluating the implementation of operational hotel standards and guest service standards.

• Conducted on

  Date

• Staff ID

• Manager on Duty

• Position

ROOM INSPECTION NUMBER

PART 1: Daily Report

• % Occupancy

• Room Arrival

• Room Departure

• Room Occupied

• Room out of order

  YES

  NO

• How many out of order room / room number / reason ?

PART 2: Car Park / Drive Way / Hotel entrance

• Security is present at parking and main entrance

  YES

  If NO add PHOTO with NOTE

• Drive way garden overall is well grooming and maintained properly

  YES

  If NO add PHOTO with NOTE

• Parking lot is well managed and clean as per standard

  YES

  If NO add PHOTO with NOTE

PART 3: Outlets : Juice Cafe

• Juice cafe - Staff Present and attentive

  YES

  NO, Input comment.

• Juice cafe - well setup and clean as per standard

  YES

  If NO add PHOTO with NOTE

• Juice Cafe - Garden and Pot plants are well grooming and maintained properly

  YES

  If NO add PHOTO with NOTE

• Juice cafe - Lighting and AC working properly

  YES

  If NO add PHOTO with NOTE

• Music speakers hearable and not too low or high

  YES

  NO, Input comment.

PART 4: Front office and Lobby

• Bellboy / GSA Team is present at counter and well groomed

  YES

  If NO add PHOTO with NOTE

• Lobby Garden and Pot plants are well grooming and maintained properly

  YES

  If NO add PHOTO with NOTE

• Retail shop is organized and neat

  YES

  If NO add PHOTO with NOTE

• Front Desk Area is organized and neat

  YES

  If NO add PHOTO with NOTE

• Lobby atmosphere in general please describe with photo if possible

• Guest Checkin / Checkout without delay

  YES

  If NO add PHOTO with NOTE

• Front desk staff uses guest name during interactions

  YES

  NO, Input comment.

• Guests are given a proper verbal orientation of the property, escorted if possible

  YES

  NO, Input comment.

• Lobby Area is clean and neat

  YES

  If NO add PHOTO with NOTE

• Lobby furniture setup as per design guidelines

  YES

  If NO add PHOTO with NOTE

• Back Front Office area is clean and neat

  YES

  If NO add PHOTO with NOTE

• Lobby M/F Restroom is clean and neat

  YES

  If NO add PHOTO with NOTE

• Music speakers hearable and not too low or high

  YES

  NO, Input comment.

PART 5: Meeting Room

• Meeting room in progress ?

  YES

  NO

• Details of meeting, atmosphere or any comments with photo if possible

• Meeting restrooms are clean and neat

  YES

  If NO add PHOTO with NOTE

• Meeting Room locked and well setup for showcase if not in use

  YES

  NO, Input comment.

PART 6: Guest Room Inspection

• Inspection walkway to the room

  Standard

  Villa

  No room for inspection

• Walk along to elevator / Inside the elevator / corridor to room is maintained properly

  YES

  If NO add PHOTO with NOTE

• Exit sign 4 positions on inspected floor is always on

  YES

  If NO add PHOTO with NOTE

Room Checklist

• Room Number, Entrance door, door frame outside/inside in good condition

  Yes

  No

  N/A

• Standard Umbrella clean, free of mold and in good condition

  Yes

  No

  N/A

• Door Bell ring hearable , Make up hanger sign in good condition

  Yes

  No

  N/A

• Door Closer, Door lock set, Chain guard in good condition, Battery lock is green

  Yes

  No

  N/A

• Spy hole, Fire escape plan in good condition

  Yes

  No

  N/A

• Bath room, Toilet room wall/floor free of dirt and debris including edges

  Yes

  No

  N/A

• Shower room clean and tidy free of water stain on glass partition, faucet / shower handle / rain shower all shiny clean, no mold visible

  Yes

  No

  N/A

• Toilet bowl, Wash basin clean, free of water stain, faucet shiny clean, no mold visible

  Yes

  No

  N/A

• Ventilation ceiling fan cover clean without dust

  Yes

  No

  N/A

• All waste bin empty clean and in good condition

  Yes

  No

  N/A

• All mirror glass clean and clear, free of streaks and dust on frame,water stain

  Yes

  No

  N/A

• All Towels clean and fold neatly, smell fresh, free of stain, holes, marks, hair, full setup meet standard

  Yes

  No

  N/A

• All guest amenities full setup meet standard

  Yes

  No

  N/A

• Closet door, drawers inside free of dust and debris, with ample space to open and close smoothly

  Yes

  No

  N/A

• Lighting in closet working at door open only

  Yes

  No

  N/A

• In room safety box not worn, working properly, and instruction inside

  Yes

  No

  N/A

• Flash light free of dust and in good condition

  Yes

  No

  N/A

• Wood hangers free of dust, stain, debris, and in good condition

  Yes

  No

  N/A

• Electric kettle, Amenities tray, Ice Bucket, Ice tong, free of dust,water stain, and in good incondition

  Yes

  No

  N/A

• Top of counter mini fridge, Mini fridge door ,drawer inside free of dust, debris, stains, marks, with ample space to open and close smoothly

  Yes

  No

  N/A

• In room drinking glass, Coffee mug clean and clear, free of dust, water stain, finger print and no crack

  Yes

  No

  N/A

• Luggage rack, drawers free of dust, scratch and ample space to open and close smoothly

  Yes

  No

  N/A

• All Lighting is working properly

  Yes

  No

  N/A

• Air-conditioned is working properly

  Yes

  No

  N/A

• Bed room flooring free of dirt and debris including edges

  Yes

  No

  N/A

• Carpet free of dust, stain,debris, in good condition and not worn or damage

  Yes

  No

  N/A

• Counter tops, furnishings, chairs and tables free of spots, dust, stains and marks

  Yes

  No

  N/A

• All Furnishing and upholstery in stable good condition and free of wear and defect

  Yes

  No

  N/A

• Lamp fixtures, decorative objects free of dust and in good of condition

  Yes

  No

  N/A

• Painting wall / ceiling in condition, free of scuffs and marks

  Yes

  No

  N/A

• TV Screen / Remote control free of streaks, spots, all cords orderly hidden behind the screen

  Yes

  No

  N/A

• Guest room telephone, Blue tooth speaker in good incondition

  Yes

  No

  N/A

• Bed tightly and neatly made meet standard

  Yes

  No

  N/A

• Duvet cover, Duvet insert in good condition, not worn or damaged, free of stains, hair and debris meet standard

  Yes

  No

  N/A

• Bed Sheet in good condition, not worn or damaged, free of stains, hair and debris meet standard

  Yes

  No

  N/A

• Pillow case in good condition, not worn or damaged, free of stains, hair and debris meet standard

  Yes

  No

  N/A

• Underneath bed free of dust and debris

  Yes

  No

  N/A

• Sheer curtain, Night curtain free of dust, tear, hole, in good condition clean and tidy

  Yes

  No

  N/A

• Curtains can be closed completely and provide complete blackout

  Yes

  No

  N/A

• Window / sliding door in good condition and free from smudge on the inside and out side

  Yes

  No

  N/A

• Outdoor chairs in good condition, not worn or damage, free of stains, hair and debris meet standard

  Yes

  No

  N/A

• Ashtray, if present undamaged and also free of dirty and ashes

  Yes

  No

  N/A

• Telephone dial "0" from room to operator answers in 3 Rings

  Yes

  No

  N/A

• Balcony is neat and clean / Plant pot is maintained properly

  Yes

  No

  N/A

• Overall in room condition is ready to sell or feedback to improve

  Yes

  No

  N/A

• Landscape at villa walkway to entrance door is well grooming and maintained properly

  YES

  If NO add PHOTO with NOTE

• Outside of Villa is clear of Food Trays and garbage

  YES

  NO, Input comment.

Room Checklist

• Room Number, Entrance door, door frame outside/inside in good condition

  Yes

  No

  N/A

• Standard Umbrella clean, free of mold and in good condition

  Yes

  No

  N/A

• Door Bell ring hearable , Make up hanger sign in good condition

  Yes

  No

  N/A

• Door Closer, Door lock set, Chain guard in good condition, Battery lock is green

  Yes

  No

  N/A

• Spy hole, Fire escape plan in good condition

  Yes

  No

  N/A

• Bath room, Toilet room wall/floor free of dirt and debris including edges

  Yes

  No

  N/A

• Shower room clean and tidy free of water stain on glass partition, faucet / shower handle / rain shower all shiny clean, no mold visible

  Yes

  No

  N/A

• Toilet bowl, Wash basin clean, free of water stain, faucet shiny clean, no mold visible

  Yes

  No

  N/A

• Ventilation ceiling fan cover clean without dust

  Yes

  No

  N/A

• All waste bin empty clean and in good condition

  Yes

  No

  N/A

• All mirror glass clean and clear, free of streaks and dust on frame,water stain

  Yes

  No

  N/A

• All Towels clean and fold neatly, smell fresh, free of stain, holes, marks, hair, full setup meet standard

  Yes

  No

  N/A

• All guest amenities full setup meet standard

  Yes

  No

  N/A

• Closet door, drawers inside free of dust and debris, with ample space to open and close smoothly

  Yes

  No

  N/A

• Lighting in closet working at door open only

  Yes

  No

  N/A

• In room safety box not worn, working properly, and instruction inside

  Yes

  No

  N/A

• Flash light free of dust and in good condition

  Yes

  No

  N/A

• Wood hangers free of dust, stain, debris, and in good condition

  Yes

  No

  N/A

• Electric kettle, Amenities tray, Ice Bucket, Ice tong, free of dust,water stain, and in good incondition

  Yes

  No

  N/A

• Top of counter mini fridge, Mini fridge door ,drawer inside free of dust, debris, stains, marks, with ample space to open and close smoothly

  Yes

  No

  N/A

• In room drinking glass, Coffee mug clean and clear, free of dust, water stain, finger print and no crack

  Yes

  No

  N/A

• Luggage rack, drawers free of dust, scratch and ample space to open and close smoothly

  Yes

  No

  N/A

• All Lighting is working properly

  Yes

  No

  N/A

• Air-conditioned is working properly

  Yes

  No

  N/A

• Bed room flooring free of dirt and debris including edges

  Yes

  No

  N/A

• Carpet free of dust, stain,debris, in good condition and not worn or damage

  Yes

  No

  N/A

• Counter tops, furnishings, chairs and tables free of spots, dust, stains and marks

  Yes

  No

  N/A

• All Furnishing and upholstery in stable good condition and free of wear and defect

  Yes

  No

  N/A

• Lamp fixtures, decorative objects free of dust and in good of condition

  Yes

  No

  N/A

• Painting wall / ceiling in condition, free of scuffs and marks

  Yes

  No

  N/A

• TV Screen / Remote control free of streaks, spots, all cords orderly hidden behind the screen

  Yes

  No

  N/A

• Guest room telephone, Blue tooth speaker in good incondition

  Yes

  No

  N/A

• Bed tightly and neatly made meet standard

  Yes

  No

  N/A

• Duvet cover, Duvet insert in good condition, not worn or damaged, free of stains, hair and debris meet standard

  Yes

  No

  N/A

• Bed Sheet in good condition, not worn or damaged, free of stains, hair and debris meet standard

  Yes

  No

  N/A

• Pillow case in good condition, not worn or damaged, free of stains, hair and debris meet standard

  Yes

  No

  N/A

• Underneath bed free of dust and debris

  Yes

  No

  N/A

• Sheer curtain, Night curtain free of dust, tear, hole, in good condition clean and tidy

  Yes

  No

  N/A

• Curtains can be closed completely and provide complete blackout

  Yes

  No

  N/A

• Window / sliding door in good condition and free from smudge on the inside and out side

  Yes

  No

  N/A

• Outdoor chairs in good condition, not worn or damage, free of stains, hair and debris meet standard

  Yes

  No

  N/A

• Ashtray, if present undamaged and also free of dirty and ashes

  Yes

  No

  N/A

• Telephone dial "0" from room to operator answers in 3 Rings

  Yes

  No

  N/A

• Balcony is neat and clean / Plant pot is maintained properly

  Yes

  No

  N/A

• Overall in room condition or other comments

  Yes

  No

  N/A

• Pool Villa Type ?

  YES

  NO

• Pool deck clean and outdoor furniture well set up

  YES

  If NO add PHOTO with NOTE

• Landscape around the pool is maintained properly

  YES

  If NO add PHOTO with NOTE

• Stair up to canopy / main entrance clean and well set up

  YES

  If NO add PHOTO with NOTE

• Landscape surrounding from view of canopy is maintained properly

  YES

  If NO add PHOTO with NOTE

PART 7: Public Area, Outlets and Other Areas

• Garden center courtyard is clean and well grooming

  YES

  If NO add PHOTO with NOTE

• Natural bird voice speakers in garden hearable and not too low or high

  YES

  NO, Input comment.

• Spa and garden well setup and clean as per standard

  YES

  If NO add PHOTO with NOTE

• Spa music speakers hearable and not too low or high

  YES

  NO, Input comment.

• Fitness well setup / Lighting / AC and equipment are working properly

  YES

  If NO add PHOTO with NOTE

• Fitness music speakers hearable and not too low or high

  YES

  NO, Input comment.

• Fitness / M and F locker neat and clean

  YES

  If NO add PHOTO with NOTE

• 2 Sides of bamboo door to back of the house are closed properly

  Select Yes, closed No, I help to close it. The door cannot be closed, need to be fix.

  • Yes, closed
  • No, I help to close it.
  • The door cannot be closed, need to be fix.

• Landscape along villa walkway is nice and clean / Natural bird voice speakers hearable and not too low or high

  YES

  If NO add PHOTO with NOTE

• Swimming pool clean with enough towels

  YES

  If NO add PHOTO with NOTE

• Pool bar / seatings well setup and clean as per standard

  YES

  If NO add PHOTO with NOTE

• Pool restroom neat and clean

  YES

  If NO add PHOTO with NOTE

• Landscape around swimming pool is nice and clean / Music speakers hearable and not too low or high

  YES

  If NO add PHOTO with NOTE

• Outdoor Event (Such as DJ, Special occasions or Etc.) in progress ?

  YES

  NO

• List " event in progress" atmosphere or any comments with photo if possible

• Security present at beach front entrance

  YES

  NO, Input comment.

PART 8: Outlets : Lido

• Staff Present and attentive

  YES

  NO, Input comment.

• Lido and Bar well setup and clean as per standard

  YES

  If NO add PHOTO with NOTE

• Lighting and AC working properly

  YES

  NO, Input comment.

• Garden and Pot plants are well grooming and maintained properly

  YES

  If NO add PHOTO with NOTE

• Restroom Male / Female / Disability are neat and clean

  YES

  If NO add PHOTO with NOTE

PART 9: Outlets : Praca

• Staff Present and attentive

  YES

  NO, Input comment.

• Praca and Beach bar well setup and clean as per standard

  YES

  If NO add PHOTO with NOTE

• Lighting and AC working properly

  YES

  NO, Input comment.

• Garden and Pot plants are well grooming and maintained properly

  YES

  If NO add PHOTO with NOTE

• Restroom neat and clean

  YES

  If NO add PHOTO with NOTE

PART 10: Outlets : Kid Art Studio (Renovation in progress)

• Plant nearby area is well grooming and maintained properly

  YES

  NO, Input comment.

PART 11: Food and Beverage Testing

• Outlet for food and beverage testing

  Yes, I've tried F&B

  No, I didn't try any F&B

• Which F&B outlet you have tested?

  JUICE CAFE

  LIDO

  PRACA

  POOL BAR

  OTHERS

• List of your selections / Explain the food and beverage you've ordered with photos

  Pass

  Fail

  N/A

PART 12: Back of the house (Office Building)

• Security present at staff entrance

  YES

  NO, Input comment.

• Loading area / Preparation / Garbage room neat and Clean

  YES

  NO, Input comment.

• Along the service road neat and clean

  YES

  If NO add PHOTO with NOTE

• Room59 (Staff Canteen) neat and Clean

  YES

  If NO add PHOTO with NOTE

• Staff Locker Neat and Clean

  YES

  If NO add PHOTO with NOTE

PART 13: Incidents or Guest Complaints

• Any Incidents or Major Guest Complaints

  YES

  NO

• Case 1: Detail of incident / complaints ( Room no. / Name / Car plate or Etc.)

• Department / Staff involve to handle case

• Immediate action / compensation offer

• Case status

  OPEN (To follow up)

  Closed

• Case 2 (Don't check if no more case)

• Detail of incident / complaints ( Room no. / Name / Car plate or Etc.)

• Department / Staff involve to handle case

• Immediate action / compensation offer

• Case status

  OPEN (To follow up)

  Closed

• Case 3 (Don't check if no more case)

• Detail of incident / complaints ( Room no. / Name / Car plate or Etc.)

• Department / Staff involve to handle case

• Immediate action / compensation offer

• Case status

  OPEN (To follow up)

  Closed

• Case 4 (Don't check if no more case)

• Detail of incident / complaints ( Room no. / Name / Car plate or Etc.)

• Department / Staff involve to handle case

• Immediate action / compensation offer

• Case status

  OPEN (To follow up)

  Closed

• Case 5 (Don't check if no more case)

• Detail of incident / complaints ( Room no. / Name / Car plate or Etc.)

• Department / Staff involve to handle case

• Immediate action / compensation offer

• Case status

  OPEN (To follow up)

  Closed

PART 14: Additional Comment or Suggestion

• Do you have additional comments or suggestions (Yes if no comment | No to input more details)

  YES

  NO, Input comment.

• END OF REPORT

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