Title Page

  • Document No.

  • Stock Training Type 'BSST -' and employee name below

  • The Wicket Gate

  • Conducted on

Till usage.

  • Can they ring through a pint of Doom Bar?

  • Can they ring through a pint of Abbot ale?

  • Can they ring through BIB Ciders correctly?

  • Do they know what "Bt" stands for as a prefix to a product?

  • What does "PET" mean if it appears before a product?

  • Do they know what "DNU" stands for?

  • Do they know where to find a bottle of Birra Moretti on the till?

  • Do that staff know where to find a bottle of Staropramen on the till?

  • Can they demonstrate a comprehensive knowledge of all bottled lagers using the lager panel without the use of the "product search" function?

Product dispemse

  • How much ice is served in a spirit glass?

  • Where should the mixer come to on the glass for a perfect serve of spirit and mixer?

  • Do they know how full a shooter glass should be when serving shots?

  • How do you pour a draught cask ale perfectly?

  • How do you pour a draught lager perfectly?

  • Describe the correct process to follow if you encounter any draught dispense issues.

  • How much head should be on a pint?

  • Do they know what to do if a product starts unexpectedly fobbing?

Operations

  • Can they explain correctly what to do if they miss-pour a product?

  • Can they explain correctly what to do if something is broken?

  • Knows the importance of tidy cupboards and how it helps with efficient stock rotation.

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