• Thinking about StockSmart, what should you be considering when ordering you stock?

  • Why is stock management important for you?

  • True or false- are you able to pick a date in the future for a delivery to best suit you?


  • Why is it important to accurately receipt your stock? (List all 3 answers)

  • When should you receipt your stock?

  • What should you do if you have missing items in your delivery?

  • What is the correct method for contacting UTL about deliveries?


  • Correctly issuing of stock using your iPad will mean that.......

  • It's really important the you issue STB's off your iPad before any call backs are completed on customers visits because...........

  • When should you ad-hoc receieve?


  • Why is uplifting of stock so important for Sky?

  • When an STB has been issued on a service visit, an uplift action must be complete so that.........


  • What should be used on every returned item to enable us to clearly track through lockbox and UTL systems?

  • How much of the waste returned from our engineers do we recycle at UTL?

  • What is the expected timeframe for an STB to be returned to UTL?

  • How should you remove the returned item from your device?

  • During a SkyQ visit what do we offer to customers to help us achieve our StockSmart aim?

Development areas

  • Add screenshot from StockSmart report

Export completed document to engineer, team manager, admin.laserfiche@sky.uk and Anthony.pole@sky.uk

  • Team Manager name

  • Engineer name

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