Are opening times communicated externally?
Are Summer events/offers promoted externally?
Are external standards good? Furniture in good repair, ground free from weeds, lawn/hedges/flower pots/baskets tidy
Are all external areas free from litter and cigarette butts?
Summer decoration creative effort
Summer decoration standout/ coverage
Is the back bar merchandised well?
Are events being promoted internally on black boards/posters/tables?
Is a newsletter available?
Are opening hours clearly communicated internally?
Are team incentives in place with clear targets and rewards detailed?
Are sales plan readily available?
Are toilets in good working order and free from graffiti with seats, paper, working locks, soap and pleasant smelling?
Is pre-booking actively marketed on site and are all team aware of the process?
Is Facebook screaming activity with up to date information?
Is the central web page up to date with summer events?
Are pre-booking covers on target?
If visiting during a sporting event, is STS and minute to win it evident?
Is there a ROTW in place and is it communicated well?
Award bonus points where you find the following...
Is the site one step ahead of the competition?
GR8 Serve checklist
Has GR8 Serve team briefing taken place? Please note date and number of team trained.
P2F/STS video refresher - Have both new and key team members who operate P2F/STS watched the video?
Complete a random team member check - Ask what is GR8 serve? Elements etc
Is the #Gr8 Serve BOH poster displayed and in use?
Is the dashboard log in ready for use?
Are bronze badges available on site? Do the team know what they need to do to be awarded one?