Store General coaching visit

Store front is cleaned and well maintained,Glass door is clean , no finger print

Music is on and in good volume

AC working and in good temperature

Food Case /Grab and Go chiller products are displayed as per Dose standards/quality

Retail stand update with all beans , merchandise , prices and clean

The store curtains are kept open during operating hours

Customers are verbally greeted( Welcome to Dose) eye contact is made and they are thanked at the POS

Cashier can speak of key promotional priorities and make upselling

Are all team members wearing face mask , caps and Gloves inside the store and full uniform

Average speed of customer service doesnot exceed 3 minutes

Late art in use , perfect moose used

All drinks prepared as per the recipe card

Calibration good for espresso machines, recorded on timely basis

COD available and timed for 1 hr

Covid protocols are followed

The tables and chairs in the Dining room are not wobbling and in good repair

Tables and chairs in exterior clean, ashtrays available and clean

Exterior and interior sign boards are working / clean

All floor and walking surfaces are clean, dry, and in good repair

Bussing tray is available and the team is following the bussing procedures

Deployment Chart is utilised properly for all team members

All types of espresso machines and grinders are calibrated to pull ( 18g36 ml in 3033 sec )

All Espresso shots preperation fresh only , No advance preparation for the shot ,

Temper machine is clean and maintained and pressure at 23 bar, team using OCD

All permits available , balidiya cards , license

Staffing schedule good , no one on break during peak hours

No Foreign Matter observed in Product – No cross contamination risks observed

No food / beverage expired team follow FIFO

Handwashing procedures / set up done

No evidence of pest infestationInsect killer is working properly/ Sticky boards replaced

Saniitser ppm 100 , not less than 50

Ice and ice utensils protected in Bar or BoH area

All floor drains are maintained clean and covered at all times

Restrooms/Toilet floor, walls, ceilings, fixtures maintained & clean/ no bad odor

The team use wet floor sign while mopping the floor

All freezers and refrigerators are working good

DRB /Duty Roaster completed properly

Any equipment / facility under repair MR raised

All garbage bin pedal operated

All equipments interior clean and sanitised

Previous visit action plan done