Store Health Checklist - TAF

• Conducted on

  Date

• Prepared by

• Location
  Address

• To be completed by

Front Yard & Parking Area

• Car park and entrance areas free litter, graffiti and weeds. What is the Condition of the Front of House?

  Good

  Fair

  Poor

  N/A

• Trading hours signage visible and clean.

  Yes

  No

  N/A

• Brand signage free of damage.

  Yes

  No

  N/A

• The entrance free of clutter or any barriers to entry.

  Yes

  No

  N/A

• Fish Bone stands used at entrace - On Promotion, New Arrival and Great Value

  Yes

  No

  N/A

• Products on Fish bone stand marked with "Was & Now"

  Yes

  No

  N/A

Odd lots clearance

• Odd lot clearance activity in place

  Yes

  No

  N/A

• Correct tickets used (Get it all for xxxxx)

  Yes

  No

  N/A

• Conditions of products

  Good

  Fair

  Poor

  N/A

Group Strategy & Focus

• Mosaic Mountain done as per specification

  Yes

  No

  N/A

• Dump bins or Shelf used and fully stocked

  Yes

  No

  N/A

• Plinths fully packed and ticketed

  Yes

  No

  N/A

• All showers have Sureproof - Focus placed on sales

  Yes

  No

  N/A

• Aged stock clearance activity

  Good

  Fair

  Poor

  N/A

• Breakage pallets on sale

  Yes

  No

  N/A

Tiles

• Price tickets on all products clean and correct

  Yes

  No

  N/A

• Correct label holders in use

  Yes

  No

  N/A

• No gaps on displays

  Yes

  No

  N/A

• No missing Pricing labels

  Yes

  No

  N/A

• All tiled displays clean and free of cracked or damaged tile or grout.

  Yes

  No

  N/A

• The condition of packaging/ boxes to be in good repair with in the interior store environment.

  Yes

  No

  N/A

• All tile displays done as per the Design specifications as per Sharepoint

  Yes

  No

  N/A

• Grouping done on floor by look

  Yes

  No

  N/A

• Tiles out of stock - Correct ticket used

  Yes

  No

  N/A

Lifestyles

• Lifestyle displays checked against LF display record supllied by Visual Display

  Yes

  No

  N/A

Bathroomware

• All san-ware products to be clean and free of labels, stickers, cracks or marks

  Yes

  No

  N/A

• All shower doors to be fully functional

  Yes

  No

  N/A

• Check condition of display products, age of product?

  Good

  Fair

  Poor

  N/A

Mosaic Wall & Decor Wall

• No Gaps on display wall

  Yes

  No

  N/A

• Matching table clear of clutter, used for matching

  Yes

  No

  N/A

• Decor wall done as per specification & maintained

  Yes

  No

  N/A

Coffee / Hub area

• Coffee shop / area to be clean and ready to serve a customer

  Yes

  No

  N/A

• TV's and Radio in working condition

  Yes

  No

  N/A

Large Format wall

• Wall fully used with Lage format tiles

  Yes

  No

  N/A

• All tiles ticketed

  Yes

  No

  N/A

• No Gaps on wall

  Yes

  No

  N/A

Non Range / Clearance area

• Top 15 Aged items on display

  Yes

  No

  N/A

• Top 15 Withdrawn items on display and Highlighted (Staff know about this)

  Yes

  No

  N/A

• Top 15 Non range items on display and Highlighted (Staff know about this)

  Yes

  No

  N/A

• Area maintained and all products ticketed

  Yes

  No

  N/A

• Clearance area condition

  Good

  Fair

  Poor

  N/A

General front of house

• Office areas to be clean, tidy and organized

  Yes

  No

  N/A

• No home-made POS material on display

  Yes

  No

  N/A

• Service counters neat or free of paperwork and clutter

  Yes

  No

  N/A

• Marketing material in a dedicated area, old material thrown away

  Yes

  No

  N/A

• The entire store to be dirt and dust free, cleanliness is the first rule of Visual Merchandising. What is the condition of the store?

  Good

  Fair

  Poor

  N/A

• All Management and staff wearing correct corporate uniform and name badges (Front staff)

  Yes

  No

  N/A

• Toilets and communal areas to be clean and fully supplied where appropriate

  Yes

  No

  N/A

• Evidence of individual merchandising areas of responsibility

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

Tiles - Warehouse

• All Unidentified pallets labeled with Batch and qty to count

  Yes

  No

  N/A

• Warehouse packed according to optimised layout

  Yes

  No

  N/A

• Tile bays, warehouse and yard clean and free of clutter

  Yes

  No

  N/A

• No broken, damaged or open stock in main tile bays

  Yes

  No

  N/A

• Binning on K8 done

  Yes

  No

  N/A

• Sample shelf in place

  Yes

  No

  N/A

• Sample shelf maintained and labeled

  Yes

  No

  N/A

Yard - Warehouse

• All pallets labeled with Batch and qty to count

  Yes

  No

  N/A

• Yard packed according to optimised layout

  Yes

  No

  N/A

• Tile bays, warehouse and yard clean and free of clutter

  Yes

  No

  N/A

• No broken, damaged or open stock in main tile bays

  Yes

  No

  N/A

• Binning on K8 done

  Yes

  No

  N/A

Mosaics

• Mosaics packed by supplier

  Yes

  No

  N/A

• Store clean and free of clutter

  Yes

  No

  N/A

• No brocken or damaged mosaics on shelves

  Yes

  No

  N/A

• All items labled, lables visible and neat

  Yes

  No

  N/A

• Mosaic binned on k8 system

  Yes

  No

  N/A

Sanware

• Sanware packed by supplier

  Yes

  No

  N/A

• Sanware shelves or room clean and free of clutter

  Yes

  No

  N/A

• No broken sanware on shelves or store room

  Yes

  No

  N/A

• Items labled and visible and neat

  Yes

  No

  N/A

• Binning on K8 done

  Yes

  No

  N/A

Taps & Accessories

• Taps/Accessories packed by supplier

  Yes

  No

  N/A

• Tap shelves or room clean and free of clutter

  Yes

  No

  N/A

• No broken, damaged or open stock on shelves or store room

  Yes

  No

  N/A

• Items labeled visible and neat

  Yes

  No

  N/A

• Binning on K8 done

  Yes

  No

  N/A

Location 3

• All location 3 items must be separated from main stock

  Yes

  No

  N/A

• All location 3 items must be marked clearly and listed per pallet / box

  Yes

  No

  N/A

• Location 3 list must be updated and reviewed by BM weekly and sent to ROM for Approval

  Yes

  No

  N/A

• All damaged items in location 3 must be marked and all damages indicated on the product i.e.. cracks on toilet pans..

  Yes

  No

  N/A

General - Back of House

• All mops / brooms / cleaning materials to be neatly stored in one area

  Yes

  No

  N/A

• Archive areas to be clean and organized.

  Yes

  No

  N/A

• All lights working

  Yes

  No

  N/A

• Floors clean and free of clutter

  Yes

  No

  N/A

• All exit doors, padlocks functional

  Yes

  No

  N/A

• Roller shutter doors functioning and serviced

  Yes

  No

  N/A

• Toilets and kitchen clean. Toilet paper and soap etc. in toilets

  Yes

  No

  N/A

• Waste bins to be provided around stores and in good condition

  Yes

  No

  N/A

• Main wast bin cleaned weekly and areas surrounding bin neat and clean

  Yes

  No

  N/A

• Forklift checklist completed daily

  Yes

  No

  N/A

• Uniforms as per SOP (safety shoes, overall, name badges)

  Yes

  No

  N/A

• Delivery schedule visible and updated

  Yes

  No

  N/A

• Percentage of stock counted inline with requirement

  Yes

  No

  N/A

• Counter - No clutter lying around.<br>

  Yes

  No

  N/A

• Counters clean

  Yes

  No

  N/A

• Counter - Computer clean

  Yes

  No

  N/A

• All warehouse keys to be kept by warehouse manager/ controller and BM

  Yes

  No

  N/A

• All perimeter fencing / walls must in good condition at all times

  Yes

  No

  N/A

• All electric fencing in good condition and functioning

  Yes

  No

  N/A

• Fence alarm and main alarm including panic buttons checked monthly

  Yes

  No

  N/A

• All Emergency exit doors to be clear

  Yes

  No

  N/A

Warehouse Maintanance

• Forklift battery clean

  Yes

  No

  N/A

• Generator serviced regularly

  Yes

  No

  N/A

• Generator date of last service

• Generator condition

  Good

  Fair

  Poor

  N/A

General Stock file

• 8020 worked and updated by manager (Range - Non Range)

  Yes

  No

  N/A

• GAD worked and cleared on system, orders cancelled with suppliers? Old orders cancelled.

  Yes

  No

  N/A

• Ibo's managed - Nothing older than 7 days in transit and 30 Days un picked, Excl DC's

  Yes

  No

  N/A

Stock Holding vs Budget

• Stock actual inline with stock budget

  Yes

  No

  N/A

• Current stock holding

On Display performance

• In stock / On display of range above 85% (Full Range)

  Yes

  No

  N/A

• In Stock / On display of Tiles above 90%

  Good

  Fair

  Poor

  N/A

• In Stock / On display of Decor Mosaics above 90%

  Good

  Fair

  Poor

  N/A

• In Stock / On Display of Basins above 90%

  Pass

  Fail

  N/A

• In Stock / On DIsplay of Baths above 90%

  Pass

  Fail

  N/A

• In Stock / On DIsplay of Showers above 70%

  Pass

  Fail

  N/A

• In Stock / On DIsplay of Bathroom Accessories above 90%

  Pass

  Fail

  N/A

• In Stock / On DIsplay of Cabinets above 70%

  Pass

  Fail

  N/A

• In Stock / On DIsplay of Taps above 90%

  Pass

  Fail

  N/A

• In Stock / On DIsplay of Toilets above 90%

  Pass

  Fail

  N/A

• In stock % of range (85%)

  Pass

  Fail

  N/A

• Range selection does not exceed display capacity - Tiles 90 - 110%

  Pass

  Fail

  N/A

• Range selection does not exceed display capacity - Mosaic 90 - 110%

  Pass

  Fail

  N/A

• B-codes and or E-Codes being managed - Tracker

  Yes

  No

  N/A

• No Negative stock on system

  Yes

  No

  N/A

• No Transport stock on hand

  Yes

  No

  N/A

Finance Administration

• Store key initiatives being tracked and actioned

  Yes

  No

  N/A

• All banking queries are 90% resolved<br>

  Yes

  No

  N/A

• All Branch Query listings 90% cleared

  Yes

  No

  N/A

• Store part of Recycling project

  Yes

  No

  N/A

• Focus being placed on Transport recovery (Positive vs budget)

  Yes

  No

  N/A

• Manual books all accounted for (Get list from Nicolene)

  Yes

  No

  N/A

• Manual books used as per SOP. No blocked account sales.

  Yes

  No

  N/A

Training & Development

• Willing & Able completed for all staff

  Yes

  No

  N/A

• Monthly Performance review completed with SFM<br>

  Yes

  No

  N/A

• Monthly Performance review completed with all DA's

  Yes

  No

  N/A

• Monthly Performance review completed with Warehouse manager / Controller

  Yes

  No

  N/A

• Completed In-store induction - all staff

  Yes

  No

  N/A

• All DA's have completed the training courses on Sharepoint

  Yes

  No

  N/A

• Sfm completed all online courses

  Yes

  No

  N/A

• SM completed all online courses

  Yes

  No

  N/A

• Evidence of weekly Wednesday training, Signed registers in place

  Yes

  No

  N/A

Operational Administration

• Fingertip Management updated daily

  Yes

  No

  N/A

• Morning meeting taking place every day and tasks allocated

  Yes

  No

  N/A

• Notice board displayed and updated

  Yes

  No

  N/A

• Adverts:  Training programs & Vacancies displayed on noticeboards

  Yes

  No

  N/A

• Last Store health checklist actioned

  Yes

  No

  N/A

• Are audit minutes worked and corrected by the bm

  Yes

  No

  N/A

• Last H&S Audit worked and fixed (Last score)

  Yes

  No

  N/A

Corporate Govanance & house keeping

• Check key holding process (Store & safe keys) – Compliant with the SOP

  Compliant

  Non-Compliant

  N/A

• Check contact details with security company

  Compliant

  Non-Compliant

  N/A

• Test panic buttons for serviceability and response time from monitoring agency

  Compliant

  Non-Compliant

  N/A

• Check warehouse area for security loopholes & access monitoring

  Compliant

  Non-Compliant

  N/A

• Camera system in place and working

  Compliant

  Non-Compliant

  N/A

• Weekly meeting taking place with Store based rep & store manager

  Yes

  No

  N/A

• Monthly performance discussion taking place and template completed

  Yes

  No

  N/A

• Focus being placed on Wholesale customers

  Yes

  No

  N/A

• Dorment customers being contacted

  Yes

  No

  N/A

Sales

• OMR cleared daily

  Yes

  No

  N/A

• Quote follow up system in place and being used

  Yes

  No

  N/A

• Back orders on system cleared - nothing older than 30 Days

  Yes

  No

  N/A

• Pick notes action weekly

  Yes

  No

  N/A

• Suspended orders cleared?

  Yes

  No

  N/A

Stock & Admin

• Odd lot area maintained

  Yes

  No

  N/A

• SFM daily floorwalk completed

  Yes

  No

  N/A

• SFM daily checklist completed and filed

  Yes

  No

  N/A

People

• Training plan for the month (Actual calender with plan)

  Yes

  No

  N/A

• Daily discussios taking place on targets vs actuals (Use Template)

  Yes

  No

  N/A

• Weekly follow up discussion with DA's on Performance template

  Yes

  No

  N/A

• Monthly performance discussion with DA's (Use Template)

  Yes

  No

  N/A

• DA's not achieving Sales Budget - Action taken?

  Yes

  No

  N/A

Margin

• Discounting limited

  Yes

  No

  N/A

• Focus placed on Associated Products by all staff - Above 30% all staff

  Yes

  No

  N/A

• Basket Values discussed with DA's

  Yes

  No

  N/A

• Any other notes

• Any other notes

• Any other notes

• Any other notes

• Any other notes

• Any other notes

• Any other notes