Store Report Card

• Conducted on

  Date

• Prepared by

• Location
  Address

• Last Report Card Rating

• Store Name and Number: _

• Date:___

  Date

• Name:_

Outside

• Reader board current (if applicable)

  Yes

  No

  N/A

• Exterior lighting in working order, including signs

  Yes

  No

  N/A

• Sidewalk, parking lot, ashtray, garbage clean, no shopping carts

  Yes

  No

  N/A

• Windows and doors clean, all signage current

  Yes

  No

  N/A

• Flower beds free of weeds

  Yes

  No

  N/A

• Comments on Outside Section

Sales Floor

• Shopping carts/baskets available - Wheel Clean

  Yes

  No

  N/A

• Associates wearing uniforms/ name badges

  Yes

  No

  N/A

• 10-Foot Rule being followed

  Yes

  No

  N/A

• Lines kept under three customers

  Yes

  No

  N/A

• Check stands organized and free of merchandise

  Yes

  No

  N/A

• Showcases merchandised, neat and clean

  Yes

  No

  N/A

• Showcase Doors Locked

  Yes

  No

  N/A

• Fitting rooms clean

  Yes

  No

  N/A

• Mirrors clean

  Yes

  No

  N/A

• Floor clean and dust mopped, free of hazards

  Yes

  No

  N/A

• Dusting above 8' complete, signs, etc.

  Yes

  No

  N/A

• Restrooms clean and sign-off sheet is being utilized- Associates & Public

  Yes

  No

  N/A

• Store free of handwritten signs, tape and broken acrylic sign holders

  Yes

  No

  N/A

• Bag wall signed, uniform bag size

  Yes

  No

  N/A

• All Interior lighting in working order, dust free

  Yes

  No

  N/A

• Using all promotional materials

  Yes

  No

  N/A

• Current Advertising Signage posted

  Yes

  No

  N/A

• Department and Mission signage current

  Yes

  No

  N/A

• Branded and in good condition

  Yes

  No

  N/A

• Rack tops clean, organized by category, displayed small to large and appropriately signed

  Yes

  No

  N/A

• Merchandising standards followed on walls, end caps, registers

  Yes

  No

  N/A

• Clothing racks straight and size rings in place

  Yes

  No

  N/A

• Clothing sized, colorized, and organized

  Yes

  No

  N/A

• Pulls current

  Yes

  No

  N/A

• Stock levels and space allocations

  Yes

  No

  N/A

• Pricing reflects Good, Better, Best

  Yes

  No

  N/A

• Guest Ready Journal completed with sign offs

  Yes

  No

  N/A

• Comments

Breakroom

• Comments

• Break room clean, floor swept, refrigerator clean

  Yes

  No

  N/A

• Sign off sheets available and up-to-date

  Yes

  No

  N/A

• Phone numbers posted (Retail Director, VP Retail, VP HR)

  Yes

  No

  N/A

• Bulletin boards posted and up to date

  Yes

  No

  N/A

• Go tell Edgar sign posted

  Yes

  No

  N/A

• Current LP, Safety and HR posters

  Yes

  No

  N/A

• Breakroom Rating

Communications

• All team members know the Mission/Vision/Values - Team Member 1

  Yes

  No

  N/A

• All team members know the Mission/Vision/Values - Team Member 2

  Yes

  No

  N/A

• Daily Production team huddle is held- safety and production topics

  Yes

  No

  N/A

• Sales Floor Sup meets monthly with SF team, review notes

  Yes

  No

  N/A

• Management team meets weekly, Mondays 3:30pm review meeting notes

  Yes

  No

  N/A

• Communication Comments

Production

• Production Standards - Workstations Clean and Organized

  Yes

  No

  N/A

• Station goals posted - $/item, daily item goal and daily $ goal

  Yes

  No

  N/A

• Recycling program followed/in place.

  Yes

  No

  N/A

• Recycle income maximized - Check bins, garbage, etc.

  Yes

  No

  N/A

• Walls clear of all non ESGW posters and pictures

  Yes

  No

  N/A

• Loading dock door closed when not in use

  Yes

  No

  N/A

• Dumpster area clean and swept

  Yes

  No

  N/A

• Production standards in place. (Good, Better, Best)

  Yes

  No

  N/A

• Supervisors checking pricing on racks and carts

  Yes

  No

  N/A

• "U" procedures in place including Gaylord processing

  Yes

  No

  N/A

• PS communicating the Daily Production Worksheet

  Yes

  No

  N/A

• Appropriate PPE used in all stations according to policy

  Yes

  No

  N/A

• Donation door staffed at all times

  Yes

  No

  N/A

• Donor service expectations followed by team

  Yes

  No

  N/A

• Donation Center Set to Plan

  Yes

  No

  N/A

• Donation Workstation Clean and Organized

  Yes

  No

  N/A

• Donation Truck Clean and Organized

  Yes

  No

  N/A

• All truck paperwork up to date and placed within a binder

  Yes

  No

  N/A

• Production Comments

New Goods

• End Cap Merchandising to Standard - Blocking

  Yes

  No

  N/A

• 4 Way Merchandising to Standard - Grouped by Type

  Yes

  No

  N/A

• Staple Endcaps to Standard

  Yes

  No

  N/A

• All Items represented on the Sale Floor

  Yes

  No

  N/A

• Signing or Tagging Correct

  Yes

  No

  N/A

• MD's up to Date - as per current G2K

  Yes

  No

  N/A

• MOS Sheets Up to Date - Sharepoint - AP site

  Yes

  No

  N/A

• Damaged New Goods items not held in the office

  Yes

  No

  N/A

• All New Goods Backstock in the appropriate storage area.

  Yes

  No

  N/A

• Replenishment Batteries

  Yes

  No

  N/A

• Replenishment Jewelry

  Yes

  No

  N/A

• Replenishment Phone Cords

  Yes

  No

  N/A

• Replenishment Readers

  Yes

  No

  N/A

• Replenishment Sunglasses

  Yes

  No

  N/A

• Replenishment Sheets

  Yes

  No

  N/A

• Replenishment Tools

  Yes

  No

  N/A

• Replenishment Queue items (for stores with a queue)

  Yes

  No

  N/A

• New Goods Comments

Office

• Desks dusted, uncluttered, clear of unauthorized merchandise

  Yes

  No

  N/A

• G2K printed and initialed by Managers/Supervisors

  Yes

  No

  N/A

• Communication Box up-to-date - 3 weeks of G2K

  Yes

  No

  N/A

• Team member files kept in locked files

  Yes

  No

  N/A

• Physical Security completed 2X a year Last date:____________

  Yes

  No

  N/A

• Team member Red Carpet, completed and up-to-date

  Yes

  No

  N/A

• Team member attendance calendar in use, review

  Yes

  No

  N/A

• Select 2 team members TM 1: ________TM 2:________

  Yes

  No

  N/A

• Team member performance log in use, review

  Yes

  No

  N/A

• Hiring tools being used - Hire proactively

  Yes

  No

  N/A

• Office Comments

Safety

• Weekly Safety Meetings, documentation on file

  Yes

  No

  N/A

• Incidents, Accidents and Near Misses Reviewed

  Yes

  No

  N/A

• Housekeeping Standards are followed, Aisles are clear

  Yes

  No

  N/A

• Two finger rule, check for totes exceeding a safe weight

  Yes

  No

  N/A

• First Aid Kits are well stocked

  Yes

  No

  N/A

• No single totes - identify trip hazards

  Yes

  No

  N/A

• Janitor closet clean and organized

  Yes

  No

  N/A

• Proper PPE is worn for required tasks and positions

  Yes

  No

  N/A

• Safety Walks being completed each week

  Yes

  No

  N/A

• Safety Comments

Asset Protection

• LP weekly audits up-to-date

  Yes

  No

  N/A

• Asset Protection Comments

Shopgoodwill.com

• Jewelry Lockbox procedures being followed? Emptied daily

  Yes

  No

  N/A

• Is the box locked and in good condition

  Yes

  No

  N/A

• All valuables placed inside of the box

  Yes

  No

  N/A

• Staging area clearly marked and free of non SGW merchandise

  Yes

  No

  N/A

• Is a current Treasurer Finder in the breakroom

  Yes

  No

  N/A

• Shopgoodwill.com Comments

• Yes

  No

  N/A