Store Visit Action Plan: Week ending 4.10.12

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Resuts

• Sales

  Yes

  No

  N/A

• Add on and Pre Orders

  Yes

  No

  N/A

• Wage Performance

  Yes

  No

  N/A

Customer Service

• Team on floor

  Yes

  No

  N/A

• Greeting and approaching customers

  Yes

  No

  N/A

• Included in 10 Minute Jam Sessions

  Yes

  No

  N/A

Cleaning

• Back desk clear and rubbish taken out

  Yes

  No

  N/A

• Cleaning Practices- Vacuuming behind counter, floor, under racks, rubbish removed daily, shelves wiped down, counter clean

  Yes

  No

  N/A

• Has all sticky tape residue been removed from rack, bulkhead, counter?

  Yes

  No

  N/A

Rosters

• Rosters have adequate coverage. 8am starts and 6pm closes. Match actual shifts. Displayed for team

  Yes

  No

  N/A

Diary and planning

• Diary filled in

  Yes

  No

  N/A

• 10 Min Jam sessions held with team on start

  Yes

  No

  N/A

• Organisation, follow up and coaching in place

  Yes

  No

  N/A

• Team uniform standards are upheld

  Yes

  No

  N/A

Campaign

• Correct high levels in place

  Yes

  No

  N/A

• 4 for $50 completed. Stickers, signage, back stock

  Yes

  No

  N/A

• Trestle table Priority<br>1. 4 for $50 DVD<br>2. 4 for $ $50 Blu Ray<br>3. 2 for $45 TV<br>4. 3 for $20 DVD<br>5. 2 for $40 CD<br>6. Box sets

  Yes

  No

  N/A

• Rack Priority<br>1. 30% off TV<br>2. USA 4 For $50<br>3. Compilations<br>4. 2 for $25 CD<br>5. USA Gift giving<br>6. Country CD<br>7. Calendar<br>8. Stand Up<br>9. 4 for $50 Counter<br>10. Sony end cap<br><br>

  Yes

  No

  N/A

• Ceiling Signs<br>One D x2, Taylor Swift, Ted, Dark Knight x 2

  Yes

  No

  N/A

• All store pocket cards swapped to campaign generic or campaign price point

  Yes

  No

  N/A

• All available campaign signage on the floor

  Yes

  No

  N/A

• Recommended titles above ranges and face on correct

  Yes

  No

  N/A

• Counter set up correctly- Cleaning products, CD Christmas cards, headphones, now playing, Christmas merch

  Yes

  No

  N/A

Memo

• Has Christmas add on incentive been communicated to team?

  Yes

  No

  N/A

• Have Rod Stewart counter shippers been scanned properly. By item not shipper box

  Yes

  No

  N/A

• Store is playing the correct in store music

  Yes

  No

  N/A

• Memo bins- New release, Supernatural, Spiderman, Howzat, Once upon a time, Nov Pre orders, Mrs Browns boys, Iron sky,

  Yes

  No

  N/A

• Counter laminates up

  Yes

  No

  N/A

• Correct high levels, inc dark knight

  Yes

  No

  N/A

• Have banking deposit books been ordered

  Yes

  No

  N/A

First 7 Feet

• Bulkhead free of dust; pillars have no tape or marks

  Yes

  No

  N/A

• No gaps store bulked

  Yes

  No

  N/A

• Chart has 2 3 wide shelves for top 2 positions. Shelves are evenly spaced and have pocket cards where needed

  Yes

  No

  N/A

• Counter clean an organised

  Yes

  No

  N/A

Trestle Tables

• Bunting clean not ripped, tables full, A3 sign correct

  Yes

  No

  N/A

• Tables In priority order

  Yes

  No

  N/A

• Can more tables be set up? Is lease line pushed? Is there clear access for prams and trolleys?

  Yes

  No

  N/A

• Are tables filled with best sellers? Do they contain the best offer?

  Yes

  No

  N/A

• Do paid outposts have the maximum number of tables up

  Yes

  No

  N/A

Ranges

• Ranges P touched and in order

  Yes

  No

  N/A

• No bulk qtys in range. Best sellers are face on, racks above range are bulked with product bulk

  Yes

  No

  N/A

• Range racks are dust free

  Yes

  No

  N/A

• Artists spanning across 1 pocket do not have remaining catalogue behind next p touch card

  Yes

  No

  N/A

Stock Management

• Stock is organised as per best practice guide. Prioritised into New Release, Replenishment, Campaign. Dates and details written on the outside of boxes.

  Yes

  No

  N/A

• No crap piles

  Yes

  No

  N/A

• Covers to floor are organised and under control

  Yes

  No

  N/A

Other

• Customer order website being used

  Yes

  No

  N/A

• Customer orders up to date

  Yes

  No

  N/A

• Price mods completed and reports ticked off signed and filed

  Yes

  No

  N/A

• Last Area manager action plan completed

  Yes

  No

  N/A

• Floor moves including SBS range completed

  Yes

  No

  N/A

• Are abused stock procedures maintained?

  Yes

  No

  N/A