Title Page
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Top Gun Store Visits
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Client / Site
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Conducted on
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Prepared by
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Is JB time morning meeting engaging of the entire team and exciting?<br>
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Does the store theatre and vibe reflect a positive work environment and great customer experience?
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Are the Stars folders up to date, and completed to a high standard?
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Have all team members had STARS coaching completed weekly?
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Are the coaching cards being used?
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Do the coaching logs match up to the deficient stat?
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Do the coaching strategies reflect a behaviour on the floor that would influence the Def. Stat?
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We're PDA floor observations positive and reflect previous weeks strategy?
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Are the DQMS up to date?
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Can team members confidently explain the 4 Non-Negs?
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Were they signed off in the last year?
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Was the team member confident in their understanding the 5 steps of the sale process?
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Did team members Greet and approach correctly?
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Did team member use Kick start questions effectively?
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Did the team member suggest the entire JB solution?
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Did the team member display a closing technique during the sales process?
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Did the team member thank and invite the customer back?
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Was the team member confident in their understanding the 5 steps of the sale process?
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Did team members Greet and approach correctly?
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Did team member use Kick start questions effectively?
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Did the team member suggest the entire JB solution?
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Did the team member display a closing technique during the sales process?
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Did the team member thank and invite the customer back?
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Was the team member confident in their understanding the 5 steps of the sale process?
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Did team members Greet and approach correctly?
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Did team member use Kick start questions effectively?
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Did the team member suggest the entire JB solution?
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Did the team member display a closing technique during the sales process?
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Did the team member thank and invite the customer back?
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We're additional team members aware of their Def. Stat and their weekly Strategy?
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Any additional comments or observations?
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Manager that reviewed
