They're interested in working what's right for me?
"Sell me " Ask a colleague /Manager to sell you an OEL product
Colleagues understand 1,2,3 Attach on each product category with "great questions", selling WEH premier.
Discuss OEL with colleagues, do they understand the importance?
Is the KNOWHOW behaviours and strategy understood and alive with colleagues?
Are colleagues mentioning infinity?
Are leaflets being handed out?
Is the POS in place?
They deal with queries and complaints brilliantly?
Number of compliments since last review
Number of complaints since last review
Is there a plan of action to resolve/ recognise?
It's easy to shop
Are all colleagues available to sell?
Visible and effective on the shop floor
Engaging and talking with customers
I can get what I want when I want it?
'Show me'... Ask a colleague or manager to sell you a product using online in store.
Great People
DMs and AMs (Quarterly), all store colleagues on anniversary of start date.
Business advisors
SIS and Ubiquity (Apple SIS and P4U colleagues not included.
Have all new colleagues attended Go Live and had a probationary review?
Discuss stores training plan completion
Update on spotlight training plans/ OEL.
What is the managers plan to develop top talent?
Holiday planner in use (review for the current quarter and plan to manage until end of year)
Payroll management
Review F/T P/T mix vacancies
Availability Reviews completed
Review hours to ideal target
Labour Turnover / LTS cases review - What is the stores current % ?
Evidence of the line manager using the appropriate policies to improve performance
Is the process being followed with ER to timescale?
Compliance
Managed in line with budget?
Time and attendance,!check compliance - are exceptions being managed?
Signed off weekly as required?
Review the previous period, what actions are being taken to save costs.
Review reds
Comment on any trends
General and manual handling risk assessments completed, signed and briefed to the team.
B2B
Review the number of Maginus transactions period on period.
Have the store completed the B2B fit document?
KnowHow
Completed and submitted online weekly by KnowHow expert?
Signed
All actions completed?
Budget delivered
Is a plan to stretch in place?
Are next steps agreed to achieve this?
Phones 4 U
Weekly target achieved and plan in place to improve period on period?
Weekly meeting documented with clear actions?
Sales target beaten?
Apple - SIS & Ubiquity
Previous period unit target beaten/Review AppleCare %to target.
Review ASTO training to target.
Review Apple baseline standards.
Its an exciting place to be - Store Walk - Stock Room
Products stored in categories, barcode spacing out, fast selling lines easily accessible.
No blue totes or electrical cupboards being used for storage
Appropriate footwear , sack barrows, pallet trucks etc.
Its an exciting place to be - Store Walk - Shop floor
Demo ready and theatre in computing, kitchen and vision including cloud demo's?
High standards of cleanliness from the exterior with showroom standards across all departments?
Are processes in place for R & C, Pay and collect, and online in store?
Are Rota's up and is there a good mix of colleagues available?
What's the process for ensuring the promo is checked off?
Talk through colleagues areas of responsibilities and accountabilities of the the leadership team.
Performance Summary
95% = 4. 90% = 3. 85% = 2. 80% = 1. -80% = 0
+3%=4. +2.5%=3. +2%=2 +1.5%. Under 1.5%= 0
Under 10% =4. Under 24%= 3. 25% =2. Over 26 = 1. Over 40% =0.
4,3,2,1,0. Based on shop floor observations on the day.
+115% = 4. + 110% = 3. +100% =2. + 90% = 1. Under 90% = 0.
+650 = 4. + 600 = 3. + 550 = 2. + 500 = 1. Under 500 = 0
NEXT STEPS
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