Store Visit Report MC2017B

• Conducted on

  Date

• Week number

• Store Name

• Complete by (Regional Manager Name)

• Notes

Previous visit

• Have Next Steps and 3 key objectives been completed?

  Yes

  No

  N/A

Store Performance

• Discuss store performance on Scorecard, P&L and key commercial objectives for the year

• Make note of the three worst performing departments. This should be defined as biggest cash loss and performance versus Range Group %

People

• Has the Store Manager made progress on their PDP?

• Is their evidence of a reviewed PDP in place for each member of the management team?

  Yes

  No

  N/A

• Are 121's being completed each period?

  Yes

  No

  N/A

• What is the current score on the Training Analysis Sheet?

• Has progress been made on the Training Analysis Score since last visit?

  Yes

  No

  N/A

Cash Office

• Is the Cash Office clean and tidy?

  Yes

  No

  N/A

• Are daily and weekly refunds being checked according to company guidelines?

  Yes

  No

  N/A

• Are expenses being checked according to company guidelines

  Yes

  No

  N/A

Staff Room

• Is the Staff Room clean and tidy?

  Yes

  No

  N/A

• Are notice boards up to date with current information on My Customer, E- Receipts and Club Hero?

  Yes

  No

  N/A

• Are there 4 weeks Rotas in place?

  Yes

  No

  N/A

Stock Room

• Does the Stock Room conform to 10 gold rules? ( focus on Faulty Goods )

  Yes

  No

  N/A

• In relation to the golden rule about a replenishment rota, is there evidence of a robust system in place?

  Yes

  No

  N/A

• Is there a robust system in place to manage OMS? ( check dates )

  Yes

  No

  N/A

Customer Facilities

• Are the Customer toilets / Feeding room clean and operational? ( Check bottle warmers )

  Yes

  No

  N/A

Sales Floor

• Are the front of store and Windows clean and compliant to guideline?

  Yes

  No

  N/A

• Is there a Floor Controller visibly managing the Sales Floor using the Daily Planner?

  Yes

  No

  N/A

• Is there evidence that the store is going the extra mile and Making it Better?

  Yes

  No

  N/A

Focus Department 1.

• Name of Department

• Is the department clean and full?

  Yes

  No

  N/A

• Is the department laid to guideline, using the correct POS, and appropriately priced?

  Yes

  No

  N/A

• Are promotions launched correctly and located in the best location?

  Yes

  No

  N/A

• Are best sellers in place and managed?

  Yes

  No

  N/A

• Is department zoned appropriately?

  Yes

  No

  N/A

Focus Department 2.

• Name of Department

• Is the department clean and full?

  Yes

  No

  N/A

• Is the department laid to guideline, using the correct POS, and appropriately priced?

  Yes

  No

  N/A

• Are promotions launched correctly and merchandised in the best location?

  Yes

  No

  N/A

• Are best sellers in place and managed?

  Yes

  No

  N/A

• Is department zoned appropriately?

  Yes

  No

  N/A

Focus Department 3.

• Name of Department

• Is the department clean and full?

  Yes

  No

  N/A

• Is the department laid to guideline, using the correct POS, and appropriately priced?

  Yes

  No

  N/A

• Are promotions launched correctly and merchandised in the best location?

  Yes

  No

  N/A

• Are best sellers in place and managed?

  Yes

  No

  N/A

• Is department zoned appropriately?

  Yes

  No

  N/A

Maximising opportunity

• Which Department is performing well?

• What action can be taken to maximise opportuntiy

Store Visit Summary

• Enter 3 key objectives for next visit