Audit
Windows clean?
Floor cleaned?
MyMerch compliant?
Sales floor free of orders and trash?
Sales floor free of CPNI?
All Demos charged with active sim?
Accessories all fronted? Any empty pegs?
Must playing through rockbot?
Associates aware of current promotions?
Associate's know their compensation plan?
Are we using the essentials tool to quote customers? (Rate plan, T-Mobile one plus, pdp)
Are we using the Extra Mile sheet on bill pay and service related customers?
Walk out working being completed on any handset sale?
Are they completing their TLC Calls? Walk the manager through their TLC calls.
Are they completing chargeback calls? Walk the manager through their chargebacks.
Are they checking their VIVA audits daily? Walk the manager through their VIVA audits.
QuickConnect completed?
Schedule completed for two weeks?
RSM and RAM completing skills practices on a daily basis?
DTAR calls being completed daily?
Any OBC lists being worked on?
If a mall is there any employee greeting in the hallway?
Any current hiring needs? If so when is the next interview day scheduled?
Unclosed credit checks being logged into Viva?
Back Room clean?
Back room clear of old POP and trash?
Whiteboard updated?
South Central Backroom Updated?
Current TTC?
Trending to BTS Goal?
Trending to Feature Revenue Goal?
Trending to TFB Goal?
Sales Associates with zero @work
Outside events planned?
Location over 50% accessory attach?
Location over 95% connect?
Location above NPS and SME goal?
