Store walk thru - Den Bosch

• Document No.

• Store

• Conducted on

  Date

• Time

  Date

• Prepared by

• Baristas and their assigned roles

Cafe and retail zone

• The store’s exterior, café, condiment bar and bathrooms are clean and well-maintained

  Yes

  No

  N/A

• The café has an inviting atmosphere (temperature, music, lighting, etc.)

  Yes

  No

  N/A

• The cafe has an inviting atmosphere ( temperature, music, lighting, ect )

  Yes

  No

  N/A

• Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and show appreciation

  Yes

  No

  N/A

• Barista take the initiative to connect with customers in cafe and retail zone

  Yes

  No

  N/A

POS and Food case zone

• Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and show appreciation

  Yes

  No

  N/A

• The transaction plane is clean, unobstructed and set up to Siren's eye

  Yes

  No

  N/A

• Pastry case is clean, stocked, organised, set up to Siren's eye and in like new condition

  Yes

  No

  N/A

• Baristas take the initiative to greet customers, smile and show appreciation for the visit

  Yes

  No

  N/A

Bar and handoff point

• Baristas always offer a friendly genuine greeting, smile, make eye contact, say thank you and show appreciation

  Yes

  No

  N/A

• Baristas follow the Beverage Routine<br>Steam milk/queue shots/pump syrups/Finish&Connect

  Yes

  No

  N/A

• Baristas follow the blended beverage Routine

  Yes

  No

  N/A

• Baristas properly sequence drinks <br>( keep the machine busy / like for like / 2 drinks at a time)

  Yes

  No

  N/A

• Deployment principles are being followed <br>Maintain focus/ clarify roles/ work in routine / stay balanced/ reduce motion

  Yes

  No

  N/A

• Add signature

  Sign

Café and Retail Zone

• The store’s exterior, café, condiment bar and bathrooms are clean and well-maintained

  Yes

  No

  N/A

• The retail area is clean, well-stocked and set to Siren’s Eye

  Yes

  No

  N/A

• The café has an inviting atmosphere (temperature, music, lighting, etc.)

  Yes

  No

  N/A

• Customer Support baristas make every moment right for<br>customers and demonstrate all Customer Service Standards Yes (refer to the Play)

  Yes

  No

  N/A

• Cafe & Retail Zone Notes

POS and Food Zones

• Food and RTD/E offerings are visually appealing, stocked and signed appropriately

  Yes

  No

  N/A

• The transaction plane is clean, unobstructed and set to Siren’s Eye

  Yes

  No

  N/A

• Order Support and POS baristas make every moment right for customers and demonstrate all Customer Service Standards (refer to the Play)

  Yes

  No

  N/A

• Baristas can demonstrate the Café Order Routine (Welcome | Mark | Ring | Gather | Tender | Finish)

  Yes

  No

  N/A

• BOH area supports Customer Support Role & Cycle

  Yes

  No

  N/A

• POS and Food zones notes

Bar and Handoff Zone

• The work area behind the line is clean and stations are organized using 5S and Inventory Model principles

  Yes

  No

  N/A

• Bar baristas make every moment right for customers and demonstrate all Customer Service Standards by role (refer to the Play)

  Yes

  No

  N/A

• Baristas can demonstrate the Beverage Routine (Steam Milk I Queue Shots I Pump Syrup I Finish & Connect)

  Yes

  No

  N/A

• Baristas can demonstrate the Blended Beverage Routine (Pump Coffee | Pour Milk | Pour Cup Contents | Add Flavor & Ice | Pump Base | Blend | Finish & Connect | Clean-up)

  Yes

  No

  N/A

• Baristas can demonstrate beverage sequencing (Keep the Machine Busy | Like for Like | Two Drinks at a Time)

  Yes

  No

  N/A

• Bar and Handoff Zone notes

Take Measurements

• Order a drink and assess quality

  Yes

  No

  N/A

• Order a food item and assess quality

  Yes

  No

  N/A

• At regular intervals, tally the number of customers in queue<br>at the POS and at the handoff plane. Do the queues stay Yes balanced?

  Yes

  No

  N/A

• Beverages are handed off at a consistent pace

  Yes

  No

  N/A

Playbook

• The Play allows baristas to meet customer demand and connect with customers (Maintain Customer Focus | Clarify Roles | Work in Routine | Stay Balanced | Reduce Motion)

  Yes

  No

  N/A

• Playbook Notes

Feedback & Follow-up

• Current Focus

• Feedback and Follow-up

Appendix

• Add media

  Media