Strada Brand Standards 2015 - New

• Document No.

• Restaurant Name

• Conducted on

  Date

• Prepared by

• Person Spoken To

Restaurant Externals

• Windows, doors and shop front - all clean, free from smears, dirt, cobwebs etc.<br>

  Yes

  No

• What are the corrective actions?

• All outside tables and chairs clean and undamaged. Table bases and chair legs clean and immaculately presented

  Yes

  No

• What are the corrective actions?

• Heaters are working, if gas powered there is enough gas

  Yes

  No

  Not applicable

• What are the corrective actions?

• Outside litter free, with no cigarette butts or chewing gum, and regularly cleaned (sign off sheet in place). Windbreaks in good state of repair with logo facing outward

  Yes

  No

  Not applicable

• What are the corrective actions?

• Take photo to highlight the issue

  Media

• Yes

  No

  N/A

External Table Set Up

• Napkins in the centre of the setting with cutlery on top, a water glass, salt and pepper and a REAL plant

  Yes

  No

  Not applicable

• What are the corrective actions?

External Marketing

• Menu box clean and in good repair with the correct menu clearly displayed, A Board displaying the correct message

  Yes

  No

• What are the corrective actions?

• Signage in good repair with no damage to logos or lettering, illuminated at night only

  Yes

  No

• What are the corrective actions?

• No stickers, apart from scores on the doors. Cloud FM to be discreetly placed

  Yes

  No

  Not applicable

• What are the corrective actions?

Restaurant Interior

Atmosphere - pay attention to the details

• All lights and fittings working, with shades clean and free of insects

  Yes

  No

• What are the corrective actions?

• Lights at the correct level for the time of day?

  Yes

  No

• What are the corrective actions?

• All displays are stocked ONLY with items we use, not contrived, no plastic or imitation items, no redundant stock

  Yes

  No

• What needs changing?

• 

• Waiter stations clutter free, with extra food, drink and dessert menus to hand. Cheese wedge and clean grater. No cleaning materials on show and well maintained

  Yes

  No

• What are the corrective actions?

• Music played at a suitable level for the amount of guests, all speakers working and appropriate for the time of day

  Yes

  No

• Restaurant at a comfortable temperature for our guests, if guests have jumpers on it's too cold! Doors and windows open whenever possible.

  Yes

  No

Table set up

• 

• 

• 

• 

• Table Setup:
  
  Lunch:
  
  - placemats for each setting if the table is damaged or varnish worn
  - cutlery in the centre on top of napkin
  - small rocks glass to the top right of the napkin
  - salt & pepper
  - set menu table talker
  
  Evening table set up - as per lunch but swap water glass for a 175ml wine glass at top right of placemat, and a candle

• All tables are clean and laid correctly

  Yes

  No

• What are the corrective actions?

• Level tables, no wobbles!

  Yes

  No

• Tables aligned/straight

  Yes

  No

Toilets

• No plants or overpowering air freshners

  Yes

  No

• Toilets regularly checked ensuring they are clean, tidy and dry

  Yes

  No

• What are the corrective actions?

• Mirrors clean and streak free

  Yes

  No

• What are the corrective actions?

• Sanitary Equipment all neat and working

  Yes

  No

  Not applicable

• What are the corrective actions?

• Disabled toilet alarm working

  Yes

  No

  Not applicable

• Take a photo to evidence issues

  Media

• Light bulbs and fittings all work

  Yes

  No