Information
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Document No.
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Restaurant Name
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Conducted on
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Prepared by
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Person Spoken To
Restaurant Externals
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Windows, doors and shop front - all clean, free from smears, dirt, cobwebs etc.<br>
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Take a photo of each issue that needs correcting
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What are the corrective actions?
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All outside tables and chairs clean and undamaged. Table bases and chair legs clean and immaculately presented
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Take a photo of each issue that needs correcting
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What are the corrective actions?
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Heaters are working, if gas powered there is enough gas
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Take a photo of each issue that needs correcting
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What are the corrective actions?
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Outside litter free, with no cigarette butts or chewing gum, and regularly cleaned (sign off sheet in place). Windbreaks in good state of repair with logo facing outward
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What are the corrective actions?
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Take photo to highlight the issue
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External Table Set Up
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Napkins in the centre of the setting with cutlery on top, a water glass, salt and pepper and a REAL plant
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Take a photo of each issue that needs correcting
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What are the corrective actions?
External Marketing
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Menu box clean and in good repair with the correct menu clearly displayed, A Board displaying the correct message
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Take a photo of each issue that needs correcting
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What are the corrective actions?
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Signage in good repair with no damage to logos or lettering, illuminated at night only
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Take a photo of each issue that needs correcting
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What are the corrective actions?
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No stickers, apart from scores on the doors. Cloud FM to be discreetly placed
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Take a photo of each issue that needs correcting
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What are the corrective actions?
Restaurant Interior
Atmosphere - pay attention to the details
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All lights and fittings working, with shades clean and free of insects
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Take a photo of each issue that needs correcting
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What are the corrective actions?
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Lights at the correct level for the time of day?
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Take a photo of each issue that needs correcting
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What are the corrective actions?
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All displays are stocked ONLY with items we use, not contrived, no plastic or imitation items, no redundant stock
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Take a photo of each issue that needs correcting
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What needs changing?
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Waiter stations clutter free, with extra food, drink and dessert menus to hand. Cheese wedge and clean grater. No cleaning materials on show and well maintained
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Take a photo of each issue that needs correcting
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What are the corrective actions?
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Music played at a suitable level for the amount of guests, all speakers working and appropriate for the time of day
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Restaurant at a comfortable temperature for our guests, if guests have jumpers on it's too cold! Doors and windows open whenever possible.
Table set up
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Table Setup:
Lunch:
- placemats for each setting if the table is damaged or varnish worn
- cutlery in the centre on top of napkin
- small rocks glass to the top right of the napkin
- salt & pepper
- set menu table talker
Evening table set up - as per lunch but swap water glass for a 175ml wine glass at top right of placemat, and a candle -
All tables are clean and laid correctly
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Take a photo of each issue that needs correcting
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What are the corrective actions?
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Level tables, no wobbles!
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Tables aligned/straight
Toilets
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No plants or overpowering air freshners
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Toilets regularly checked ensuring they are clean, tidy and dry
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Take a photo of each issue that needs correcting
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What are the corrective actions?
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Mirrors clean and streak free
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Take a photo of each issue that needs correcting
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What are the corrective actions?
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Sanitary Equipment all neat and working
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Take a photo of each issue that needs correcting
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What are the corrective actions?
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Disabled toilet alarm working
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Take a photo to evidence issues
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Light bulbs and fittings all work
