Audit
Windows, doors and shop front - all clean, free from smears, dirt, cobwebs etc.
All outside tables and chairs clean and undamaged. Table bases and chair legs clean and immaculately presented
Heaters are working, if gas powered there is enough gas
Outside litter free, with no cigarette butts or chewing gum, and regularly cleaned (sign off sheet in place). Windbreaks in good state of repair with logo facing outward
Placemats for each setting
Cutlery on left on top of a napkin
Menu flat in the middle with cutlery left on top, provenance card too
Strada bread bin containing:
Drinks/Dessert Menu
Salt & Pepper
Strada Chilli Oil
REAL potted plant wrapped in provenance paper
Menu box clean and in good repair with the correct menu clearly displayed
Signage in good repair with no damage to logos or lettering, illuminated at night only
A-Board clean and in good repair showing the correct day part message
All tables, chairs, sofas and fixed seating clean and in good condition (ensure you lift the booth seats and check below)
All lights and fittings working, with shades clean and free of insects
Mirrors sparkling and streak free
Plants are regularly watered and all dead leaves or flowers removed
Lunch table set up - placemats for each setting, cutlery on left on top of napkin & provenance card, Strada bread bin containing drinks/dessert menu, salt & pepper, Strada Chilli Oil
Evening table set up - as per lunch PLUS 175ml wine glass at top right of placemat, and a candle
All tables are clean and laid correctly
Bread tins clean inside, with full salt and peppers and clean branded chilli oil bottles
Bar and back bar displays free of clutter, shelves and bottles free of dust, all bottle labels facing forward
All guest facing displays neat and organised with a plentiful mixture of fresh and tinned/bottled products. All plants fresh and living
Waiter stations clutter free, with extra food, drink and dessert menus to hand. Cheese wedge with large end wrapped in provenance grease proof paper
No cleaning products are on view
Music played at a suitable level from company provided hard drive
Restaurant at a comfortable temperature for our guests
Sufficient clean and smear free cutlery and crockery available
Coffee machine clean and working. Coffee cups tidy and base down. No rags!
Toilets clean, fully stocked and fresh smelling
Sinks (and around) sparkling, taps working, hot and cold water available
Kitchen - chefs in clean whites, appropriate footwear worn, with hats, looking professional
Kitchen - well presented, clean with no clutter
Team room tidy, with current Scorecard, NPS details, Strada Experience Update, team meeting minutes, current marketing plan and training matrix displayed
Team member smiling
Facetime in use and accurate!
Guests on arrival are greeted warmly within 15 seconds
Team member able to recommend a dish and answer questions about it
What dish was recommended?
Guests thanked genuinely and NPS process explained on finishing their meal
