Subway Development Surprise Visit

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

External

• Is the parking lot and dumpster area clean?

  Yes

  No

  N/A

• Is the front door glass clean?

  Yes

  No

  N/A

• Are the windows clean inside & out? Do they have a widow cleaner?

  Yes

  No

  N/A

• Is the shop front clean & in good repair?

  Yes

  No

  N/A

• Is the pavement swept & clean?

  Yes

  No

  N/A

• Are the umbrellas out & secured?

  Yes

  No

  N/A

• Are the tables & chairs out and clean?

  Yes

  No

  N/A

• Are there two FAF clings up in the window?

  Yes

  No

  N/A

Customer Area

• Are the dining room tables and chairs clean?

  Yes

  No

  N/A

• Are the floors and rugs swept?

  Yes

  No

  N/A

• Do the floors need to be scrubbed?

  Yes

  No

  N/A

• Is the soda machine station clean? Soda nozzles and ice chute clean?

  Yes

  No

  N/A

• Is the soda machine stocked?

  Yes

  No

  N/A

• Is the radio on? If so is the content and the volume appropriate?

  Yes

  No

  N/A

• Are the restrooms cleaned and stocked?

  Yes

  No

  N/A

• Is the Sandwich Unit glass clean?

  Yes

  No

  N/A

• Is the drinks fridge clean and stocked? Are all items available for sales? Is everything rotated? Is there only 21 flavours?

  Yes

  No

  N/A

• Are all rubbish bins at acceptable levels? Are the inside of the cabinets clean and surrounding area?

  Yes

  No

  N/A

• Are the ceiling dividers, air con vents and extraction fan clean and in good repair?

  Yes

  No

  N/A

• Are the open signs on and in good repair? Are the order here signs cleaned?

  Yes

  No

  N/A

• Are all exit signs working and in good repair?

  Yes

  No

  N/A

• Are the walls clean? Trim? And artwork in good repair?

  Yes

  No

  N/A

• Are the ceiling fans on and clean? (only applicable for stores with fans)

  Yes

  No

  N/A

• Are the windows and window sills cleaned?

  Yes

  No

  N/A

• Are the kids seats clean and in good repair?

  Yes

  No

  N/A

• Are all the lights working? Are they clean?

  Yes

  No

  N/A

• Are there newspapers? Are they current?

  Yes

  No

  N/A

Service Area

• Is the hot well clean and with sufficient amount of water?

  Yes

  No

  N/A

• Is all food in the Sandwich Unit below the chill line and fully stocked?

  Yes

  No

  N/A

• Are the cutting boards in good condition?

  Yes

  No

  N/A

• Are the sauce bottles and holders clean and the labels in good condition?

  Yes

  No

  N/A

• Are all the cookies available for sale? Is the cookie display clean?

  Yes

  No

  N/A

• Are the salt and pepper shakers and holder cleaned?

  Yes

  No

  N/A

• Is the coffee machine: clean, filled up and in good repair?

  Yes

  No

  N/A

• Is the register and printer area clean and organized?

  Yes

  No

  N/A

• Are there two counter cards?

  Yes

  No

  N/A

• Do we have a party platter draw?

  Yes

  No

  N/A

• Do we have Catering information & order forms?

  Yes

  No

  N/A

• Do we have Employment information & business cards?

  Yes

  No

  N/A

• Are there loyalty cards dated and hole puncher attached?

  Yes

  No

  N/A

• Is the microwave cleaned inside and out? Underneath cleaned? Filters?

  Yes

  No

  N/A

• Is the waste container clean and shelves under the sandwich unit clean and organized?

  Yes

  No

  N/A

• Is the toaster oven clean? Is the toaster basket in good repair?

  Yes

  No

  N/A

• Is the hand sink clean? Paper towel and soap stocked?

  Yes

  No

  N/A

• Are the cambros and lids in good repair?

  Yes

  No

  N/A

• Storage under sandwich unit & counters - clean & organized?

  Yes

  No

  N/A

• Is the under bar fridge clean and stocked?

  Yes

  No

  N/A

• Is the oven clean and in good repair?

  Yes

  No

  N/A

• Is the proofer clean and in good repair?

  Yes

  No

  N/A

• Is the retarder clean and in good repair?

  Yes

  No

  N/A

• Is the bread cabinet clean and in good repair?

  Yes

  No

  N/A

• Are the menu boards and under menu runners in good repair & clean? Are the menu board lights working?

  Yes

  No

  N/A

• Are the filters clean on sandwich unit, under bar fridge and drinks fridge?

  Yes

  No

  N/A

• Is the ceiling clean especially above be oven?

  Yes

  No

  N/A

• Is the bench and stainless clean & polished?

  Yes

  No

  N/A

• Are the floors & skirting clean?

  Yes

  No

  N/A

Food Prep and Food Safety

• Are employees following properly hand washing techniques? Proper glove usage?

  Safe

  At Risk

  N/A

• Are ALL items offered for sale?

  Safe

  At Risk

  N/A

• Are ALL products fresh and appealing?

  Yes

  No

  N/A

• Is bread baked fresh daily? Bread quality meeting Subway standards?

  Yes

  No

  N/A

• Are formulas being followed? Any over portioning or excessive waste?

  Yes

  No

  N/A

Customer Service and Employee Trends

• Are all employees in proper uniform?

  Yes

  No

  N/A

• Are all employees following proper grooming and facial hair policies?

  Yes

  No

  N/A

• Are all customers greeted within 3 secs?

  Yes

  No

  N/A

• Are employees up selling to every customers?

  Yes

  No

  N/A

• Are employees giving a receipt to each customer and informing them of the survey? We're customers "thanked" by the employees?

  Yes

  No

  N/A

• Is staffing levels and bench strength acceptable?

  Yes

  No

  N/A

• Are all employees friendly and demonstrating good customer service?

  Yes

  No

  N/A

• Was the employees focused on the guests? Everyone working together as a team?

  Yes

  No

  N/A

• Are table visits being done?

  Yes

  No

  N/A

• Did employees ask for here or to go?

  Yes

  No

  N/A

• Is the staff utilizing Thru-Put during peak times? Speed of service appropriate? Bottlenecks observed?

  Yes

  No

  N/A