SUDH MANAGEMENT- OPS CONNECT FORM

• STORE PC #

• Conducted on

  Date

• Prepared by

• Location
  Address

• Instructions
  
  1. Answer "Yes" or "No" on the items below.
  2. Add photos and notes by clicking on the paperclip icon.
  3. To add a Corrective Action, click on the paperclip icon then "Add Action", provide a description, assign to a member, set priority and due date.
  4. Complete audit by providing digital signature.
  5. Share your report by exporting as PDF, Word, Excel or Web Link.ou

1. FACILITY : EXTERIOR CLEANLINESS

• I. Parking lot ,Walkways and building are clean and properly maintained

  Yes

  No

• II. D-T lane/walkways is clean, well maintained and attractive to guests

  Yes

  No

• III. Clean and fresh looking menu board, completely filled in including product labels, pricing

  Yes

  No

• IV. Good condition of Building, awnings and Signs and properly illuminated

  Yes

  No

• V. Trash/dumpster area are maintained below a level within clean and functioning properly

  Yes

  No

• VI. Healthy, abundant, colorful and attractively maintained Landscaping

  Yes

  No

• COMMENTS:

2. FACILITY : INTERIOR CLEANLINESS

• I. Window and Doors are clean and well maintained

  Yes

  No

• II. Ceiling tiles, baseboards, walls and floors are clean and properly maintained

  Yes

  No

• III. Tables, Chairs, Highchair and Condiment Racks are clean, sturdy and in good condition

  Yes

  No

• IV. Trashcans are clean and in proper working order and less than 80% full

  Yes

  No

• V. Restroom ceiling, floors and walls are clean

  Yes

  No

• VI. Restroom fixtures and trash cans are clean with no unpleasant odor

  Yes

  No

• COMMENTS:

3. MARKETING WINDOW EXECUTION

• I. All Promoted products and/or beverages are available and meet specification

  Yes

  No

• II. POP is set up in accordance with the plan-o- gram

  Yes

  No

• III. Window readiness Checklist is posted

  Yes

  No

• IV. Readiness kits, job aids and crew member poster are available

  Yes

  No

• COMMENTS:

4. GUEST SERVICE: FRIENDLY/ HOSPITALITY

• I. Employees are providing a pleasant and friendly greeting to the guests

  Yes

  No

• II. Guest facing employees can communicate clearly with guests

  Yes

  No

• III. Employees understand Six Steps of the service and follow

  Yes

  No

• IV. Employees prepare orders accurately

  Yes

  No

• V. Employees have knowledge of or can demonstrate resolving guest complaints

  Yes

  No

• VI. Employees and Manager are in wrinkle free, clean clothing meeting dress code standards

  Yes

  No

• COMMENTS:

5. FAST

• I. Restaurant meets the Drive Thru /Front Counter Speed of Service Goal

  Yes

  No

• II. HME Dash board & Master goal set as standard

  Yes

  No

• III. A manager is scheduled, present and actively managing the shift and coaching

  Yes

  No

• IV. Employee and Manager understands Shift deployment Chart and in use with

  Yes

  No

• V. Equipments in the restaurant are functioning correctly incl. speakers, headsets and timer

  Yes

  No

• VI. Guest is greeted promptly and prepare orders with a sense of urgency

  Yes

  No

• VII. All POS,VDUS,Printers and Scanner Cleaned and Working Properly

  Yes

  No

• COMMENTS:

6. FRESH

• I. Coffee equipment meets specification

  Yes

  No

• II. Brewed coffee is within shelf life

  Yes

  No

• III. Espresso equipment meet specification

  Yes

  No

• IV. All beverages and Sandwiches are built correctly

  Yes

  No

• V. Bakery Products meet specification

  Yes

  No

• VI. Back case products are merchandised and displayed correctly

  Yes

  No

• VII. All required products and varieties are available

  Yes

  No

• VIII. All food/Beverage products are prepared to recipe

  Yes

  No

• IX. All Products are within the Shelf life

  Yes

  No

• X. Coffee Grind Weight and Size

  Yes

  No

• XI. Water volume and Tempreture

  Yes

  No

• XII. Ic 3 Brewer Water Volume and Tempreture

  Yes

  No

• XIII. Espresso Shot Secs & steamed milk Temp.& weight

  Yes

  No

• XIV. Dairy & Sugar

  Yes

  No

• XV. Island oasis Water, Ice and Sugar

  Yes

  No

• XVI. TDS Ice Coffee measurements

  Yes

  No

• XVII. TDS Espresso Measurements

  Yes

  No

• XVIII.TDS Hot Coffee Measurements

  Yes

  No

• COMMENTS:

7. FOOD SAFETY

• I. Running hot and cold water is available

  Yes

  No

• II. Manager and crew member are free of illness and symptoms

  Yes

  No

• III. Free of adulterated/contaminated products

  Yes

  No

• IV. Free of sewer backups

  Yes

  No

• V. Free of pest infestation leading to food

  Yes

  No

• VI. Free of flood

  Yes

  No

• VII. Hand washing sinks are provided, stocked and used properly

  Yes

  No

• VIII. Time and temperature controlled for safety

  Yes

  No

• IX. No bare hand contact with ready to eat food

  Yes

  No

• X. Refrigerated foods held at 41F or below

  Yes

  No

• XI. Hot foods at 140 F or above

  Yes

  No

• XII. Food is within date code and labeled properly

  Yes

  No

• XIII. Packaging is used in an approved manner

  Yes

  No

• XIV. Chemicals are all approved, properly stored and labeled correctly

  Yes

  No

• XV. All in use utensils , equipment, prep table and small wares are clean and sanitized at proper frequency

  Yes

  No

• XVI. All components of the 3 Compartment sink are set up correctly and used properly

  Yes

  No

• XVII. Restaurant meets Dunkin’ Pest Management Standards

  Yes

  No

• XVIII. First Aid, Bodily Fluid kit available and stocked with required products.

  Yes

  No

• XIX. Receiving Documents are complete, accurate, and with corrective actions

  Yes

  No

• XX. Person in charge understands Dunkin standards for employee health

  Yes

  No

• COMMENTS:

8. SUDH STANDARDS

• Squadle is filled in proper manner daily, weekly and biweekly tasks

  Yes

  No

• II. Is Ops conncet done by manager – 1st week of the month

  Yes

  No

• III. Is Food safety done by manager - 1st week of the month

  Yes

  No

• IV. Is Sudh management Vision Statement & Cell phone Policy posted

  Yes

  No

• V.Notice board up to dated: Rank Report and Comments & Contact list

  Yes

  No

• VI. Employee health requirement poster available

  Yes

  No

• VII. Employee Uniform Poster is posted

  Yes

  No

• VIII. All labor law posters are posted and minor scheduled is being used

  Yes

  No

• IX. Stock Room is cleaned and organized properly

  Yes

  No

• X. Front counter: water,Banana,Munchkin boxes,Gift card and Envelope

  Yes

  No

• XI. Is water & Espresso Filters within Shelf life

  Yes

  No

• XII. Western Pest Control up to dated , Blue light and Sticky papers

  Yes

  No

• XIII. Baking trays and all equipments are Properly clean

  Yes

  No

• IX.All Equipments are being cleaned and labeled in timely manner

  Yes

  No

• XV. Coke cooler is stocked and arranged with no empty space & no expire products

  Yes

  No

• XVI. Merchandizing and Donut case is organized all day long

  Yes

  No

• XVII. Is DCP order Guide in use appropriately

  Yes

  No

• XVIII. Prep sheet and Bakery Chart being in use.

  Yes

  No

• XIX. Is closing checklist and Donut waste sheet being in use

  Yes

  No

• XX. TV is on, muted and Radio is on and working Properly

  Yes

  No

• XXI. All Business licenses are up and Within Expiration

  Yes

  No

Operational

• Sales

  Yes

  No

  N/A

• Customer Counts

  Yes

  No

  N/A

• Deletions

  Yes

  No

  N/A

• Purchase

  Yes

  No

  N/A

• Payroll

  Yes

  No

  N/A

• Guest Service Satisfaction

  Yes

  No

  N/A

Completion

• ADDITIONAL COMMENTS

• PARTICIPANT (Name and Signature)

  Sign

• DISTRICT MANAGER (Name and Signature)

  Sign