SunStreet Activation Job Completion 03242018

Sunstreet Activation

• Job Completion No.

• Conducted on

  Date

• By Solar Specialist

  Select Chris Barnes Rudy Alvarez Cesar Gordon Oscar Romero Paul Sanucci Joe Ostrowski Thomas Peace Cory Freemyer Cailen Pierce-Mangel Jeff Fox Juvenal Oseguera Ron Freeman Michael Russell

  • Chris Barnes
  • Rudy Alvarez
  • Cesar Gordon
  • Oscar Romero
  • Paul Sanucci
  • Joe Ostrowski
  • Thomas Peace
  • Cory Freemyer
  • Cailen Pierce-Mangel
  • Jeff Fox
  • Juvenal Oseguera
  • Ron Freeman
  • Michael Russell

• Customer Name

• Customer Address

• Customer Email Address

Job Information

• Solar Activation Specialist

  Select Chris Barnes Rudy Alvarez Cesar Gordon Oscar Romero Paul Sanucci Joe Ostrowski Thomas Peace Cory Freemyer Cailen Pierce-Mangel Jeff Fox Juvenal Oseguera Ron Freeman Michael Russell

  • Chris Barnes
  • Rudy Alvarez
  • Cesar Gordon
  • Oscar Romero
  • Paul Sanucci
  • Joe Ostrowski
  • Thomas Peace
  • Cory Freemyer
  • Cailen Pierce-Mangel
  • Jeff Fox
  • Juvenal Oseguera
  • Ron Freeman
  • Michael Russell

• Job Type

  Select Solar Activation Solar and Nexia Solar and Home Automation Home Automation Nexia Setup Trouble Call Reactivation Model Home Activation Pre-Activation Wiring Door Tag Lockout

  • Solar Activation
  • Solar and Nexia
  • Solar and Home Automation
  • Home Automation
  • Nexia Setup
  • Trouble Call
  • Reactivation
  • Model Home Activation
  • Pre-Activation Wiring
  • Door Tag
  • Lockout

• Home Automation Complete

  Yes

  No

• Was An Ethernet Switch Used?

  Yes

  No

Home Automation

• Connect And Configure All Devices

  Yes

  No

  N/A

• Reason For Not Completing Home Automation

  Select Customer concerned with secuirty Already set up Declined Setup- No reason Provided Misplaced Kit Has home automation from alarm company Using a different home automation system Prefer to set up themself Renter, does not have Nexia kit Evaluating Nexia, not ready to set up

  • Customer concerned with secuirty
  • Already set up
  • Declined Setup- No reason Provided
  • Misplaced Kit
  • Has home automation from alarm company
  • Using a different home automation system
  • Prefer to set up themself
  • Renter, does not have Nexia kit
  • Evaluating Nexia, not ready to set up

• Additional Job Notes

• Add signature

  Sign

• Nexia Complete

  Yes

  No

• Was An Ethernet Switch Used?

  Yes

  No

Nexia

• Connect And Configure All Devices

  Yes

  No

  N/A

• Demonstrate How To Program Thermostat Scheduling

  Yes

  No

  N/A

• Demonstrate How To Customize Settings ie: Door Lock Codes, Automations etc.

  Yes

  No

  N/A

• Reason For Not Completing Nexia

  Select Customer concerned with secuirty Already set up Declined Setup- No reason Provided Misplaced Kit Has home automation from alarm company Using a different home automation system Prefer to set up themself Renter, does not have Nexia kit Evaluating Nexia, not ready to set up

  • Customer concerned with secuirty
  • Already set up
  • Declined Setup- No reason Provided
  • Misplaced Kit
  • Has home automation from alarm company
  • Using a different home automation system
  • Prefer to set up themself
  • Renter, does not have Nexia kit
  • Evaluating Nexia, not ready to set up

• Additional Job Notes

• Add signature

  Sign

• Envoy Serial No.

• Envoy Onsite?

  Yes

  No

• Envoy Serial #

• Was Envoy Connected To Internet?

  Yes

  No

• How was the Envoy connected?

  Ethernet

  Wifi

  Cell Modem

  Powerline

  Cell Modem & Ethernet

• Reason For Using Powerline

  Select No Cell modem installed No available data ports No Cat5 pre-wired Unable to locate Cat5e Cat5 used for full duplex fiber speed Cat5 used for other equipment Cat5 used for Phone, no other ports available Cat5 Not located near internet modem (coax) Internet Waiver No Internet Onsite

  • No Cell modem installed
  • No available data ports
  • No Cat5 pre-wired
  • Unable to locate Cat5e
  • Cat5 used for full duplex fiber speed
  • Cat5 used for other equipment
  • Cat5 used for Phone, no other ports available
  • Cat5 Not located near internet modem (coax)
  • Internet Waiver
  • No Internet Onsite

• Where Is The Internet Modem/Router located?

  Select OnQ Wiring Panel Outside Comm Panel Family Room Kitchen Master Bedroom Office Loft Bedroom Basement Other

  • OnQ Wiring Panel
  • Outside Comm Panel
  • Family Room
  • Kitchen
  • Master Bedroom
  • Office
  • Loft
  • Bedroom
  • Basement
  • Other

• Which Internet Service Provider Is Being Used?

  Select Comcast AT&T Verizon Charter Consolidated Brighthouse Time Warner Cox Comm Frontier Century Link Wave Broadband Other No Internet Onsite

  • Comcast
  • AT&T
  • Verizon
  • Charter
  • Consolidated
  • Brighthouse
  • Time Warner
  • Cox Comm
  • Frontier
  • Century Link
  • Wave Broadband
  • Other
  • No Internet Onsite

• Where Is The Internet Modem/Router located?

  Select OnQ Wiring Panel Outside Comm Panel Family Room Kitchen Master Bedroom Office Loft Bedroom Basement Other

  • OnQ Wiring Panel
  • Outside Comm Panel
  • Family Room
  • Kitchen
  • Master Bedroom
  • Office
  • Loft
  • Bedroom
  • Basement
  • Other

• Which Internet Service Provider Is Being Used?

  Select Comcast AT&T Verizon Charter Consolidated Brighthouse Time Warner Cox Comm Frontier Century Link Wave Broadband Other No Internet Onsite

  • Comcast
  • AT&T
  • Verizon
  • Charter
  • Consolidated
  • Brighthouse
  • Time Warner
  • Cox Comm
  • Frontier
  • Century Link
  • Wave Broadband
  • Other
  • No Internet Onsite

• Was An Ethernet Switch Used?

  Yes

  No

• Cell Modem Onsite?

  Yes

  No

• Cell Modem Serial #

• Reason for not connecting To Internet?

  Select No Cell modem installed No available data ports No Cat5 pre-wired Unable to locate Cat5e Cat5 used for full duplex fiber speed Cat5 used for other equipment Cat5 used for Phone, no other ports available Cat5 Not located near internet modem (coax) Internet Waiver No Internet Onsite

  • No Cell modem installed
  • No available data ports
  • No Cat5 pre-wired
  • Unable to locate Cat5e
  • Cat5 used for full duplex fiber speed
  • Cat5 used for other equipment
  • Cat5 used for Phone, no other ports available
  • Cat5 Not located near internet modem (coax)
  • Internet Waiver
  • No Internet Onsite

• Was system built in Enlighten?

  Yes

  No

• Home Automation Complete

  Yes

  No

• Reason For Not Completing Home Automation

  Select Customer concerned with secuirty Already set up Declined Setup- No reason Provided Misplaced Kit Has home automation from alarm company Using a different home automation system Prefer to set up themself Renter, does not have Nexia kit Evaluating Nexia, not ready to set up

  • Customer concerned with secuirty
  • Already set up
  • Declined Setup- No reason Provided
  • Misplaced Kit
  • Has home automation from alarm company
  • Using a different home automation system
  • Prefer to set up themself
  • Renter, does not have Nexia kit
  • Evaluating Nexia, not ready to set up

• Is Job Complete or Incomplete?

  Complete

  Incomplete

• Reason for not completing activation as scheduled

  Select Customer Requested to Reschedule Customer Not Home Only Minor persons at home/Reschedule Internet- No Internet Internet- No available data ports/No Router Available Installation Issue- Inverters not reporting Electrical- Short Electrical- Other Electrical- Power Outlet Not Working No Access to Envoy Location No Access to Ethernet Wall Plate

  • Customer Requested to Reschedule
  • Customer Not Home
  • Only Minor persons at home/Reschedule
  • Internet- No Internet
  • Internet- No available data ports/No Router Available
  • Installation Issue- Inverters not reporting
  • Electrical- Short
  • Electrical- Other
  • Electrical- Power Outlet Not Working
  • No Access to Envoy Location
  • No Access to Ethernet Wall Plate

• Incomplete Pictures

  Media

• Completed Pictures

  Media

Solar Activation

• Did You Provide An Overview Of The Work That Will Be Performed?

  Yes

  No

  N/A

• Did You Confirm Solar Plan (20/20 Or Purchased) And Provide A Solar Plan Overview?

  Yes

  No

  N/A

• Did You Complete Initial Walk Through And Identify Areas That Will Need To Be Accessed To Connect The Envoy To The Internet?

  Yes

  No

  N/A

Home Automation

• Did You Connect And Configure All Devices?

  Yes

  No

  N/A

Completion Of Work

• Upon Completion Of The Job, Did You Perform A Walk Through Of The Job With The a Homeowner And Provide A Full Orientation On Enlighten?

  Yes

  No

  N/A

• Did You Provide The Homeowner With Basic Troubleshooting Steps?

  Yes

  No

  N/A

• Additional Job Notes

• Add signature

  Sign

• Envoy Serial No.

• Envoy Onsite?

  Yes

  No

• Envoy Serial #

• Was Envoy Connected To Internet?

  Yes

  No

• How was the Envoy connected?

  Ethernet

  Wifi

  Cell Modem

  Powerline

  Cell Modem & Ethernet

• Reason For Using Powerline

  Select No Cell modem installed No available data ports No Cat5 pre-wired Unable to locate Cat5e Cat5 used for full duplex fiber speed Cat5 used for other equipment Cat5 used for Phone, no other ports available Cat5 Not located near internet modem (coax) Internet Waiver No Internet Onsite

  • No Cell modem installed
  • No available data ports
  • No Cat5 pre-wired
  • Unable to locate Cat5e
  • Cat5 used for full duplex fiber speed
  • Cat5 used for other equipment
  • Cat5 used for Phone, no other ports available
  • Cat5 Not located near internet modem (coax)
  • Internet Waiver
  • No Internet Onsite

• Where Is The Internet Modem/Router located?

  Select OnQ Wiring Panel Outside Comm Panel Family Room Kitchen Master Bedroom Office Loft Bedroom Basement Other

  • OnQ Wiring Panel
  • Outside Comm Panel
  • Family Room
  • Kitchen
  • Master Bedroom
  • Office
  • Loft
  • Bedroom
  • Basement
  • Other

• Which Internet Service Provider Is Being Used?

  Select Comcast AT&T Verizon Charter Consolidated Brighthouse Time Warner Cox Comm Frontier Century Link Wave Broadband Other No Internet Onsite

  • Comcast
  • AT&T
  • Verizon
  • Charter
  • Consolidated
  • Brighthouse
  • Time Warner
  • Cox Comm
  • Frontier
  • Century Link
  • Wave Broadband
  • Other
  • No Internet Onsite

• Yes

  No

  N/A

• Was An Ethernet Switch Used?

  Yes

  No

• Where Is The Internet Modem/Router located?

  Select OnQ Wiring Panel Outside Comm Panel Family Room Kitchen Master Bedroom Office Loft Bedroom Basement Other

  • OnQ Wiring Panel
  • Outside Comm Panel
  • Family Room
  • Kitchen
  • Master Bedroom
  • Office
  • Loft
  • Bedroom
  • Basement
  • Other

• Which Internet Service Provider Is Being Used?

  Select Comcast AT&T Verizon Charter Consolidated Brighthouse Time Warner Cox Comm Frontier Century Link Wave Broadband Other No Internet Onsite

  • Comcast
  • AT&T
  • Verizon
  • Charter
  • Consolidated
  • Brighthouse
  • Time Warner
  • Cox Comm
  • Frontier
  • Century Link
  • Wave Broadband
  • Other
  • No Internet Onsite

• Cell Modem Onsite?

  Yes

  No

• Cell Modem Serial #

• Reason for not connecting To Internet?

  Select No Cell modem installed No available data ports No Cat5 pre-wired Unable to locate Cat5e Cat5 used for full duplex fiber speed Cat5 used for other equipment Cat5 used for Phone, no other ports available Cat5 Not located near internet modem (coax) Internet Waiver No Internet Onsite

  • No Cell modem installed
  • No available data ports
  • No Cat5 pre-wired
  • Unable to locate Cat5e
  • Cat5 used for full duplex fiber speed
  • Cat5 used for other equipment
  • Cat5 used for Phone, no other ports available
  • Cat5 Not located near internet modem (coax)
  • Internet Waiver
  • No Internet Onsite

• Was system built in Enlighten?

  Yes

  No

• Nexia Complete

  Yes

  No

• Reason For Not Completing Nexia

  Select Customer concerned with secuirty Already set up Declined Setup- No reason Provided Misplaced Kit Has home automation from alarm company Using a different home automation system Prefer to set up themself Renter, does not have Nexia kit Evaluating Nexia, not ready to set up

  • Customer concerned with secuirty
  • Already set up
  • Declined Setup- No reason Provided
  • Misplaced Kit
  • Has home automation from alarm company
  • Using a different home automation system
  • Prefer to set up themself
  • Renter, does not have Nexia kit
  • Evaluating Nexia, not ready to set up

• Is Job Complete or Incomplete?

  Complete

  Incomplete

• Reason for not completing activation as scheduled

  Select Customer Requested to Reschedule Customer Not Home Only Minor persons at home/Reschedule Internet- No Internet Internet- No available data ports/No Router Available Installation Issue- Inverters not reporting Electrical- Short Electrical- Other Electrical- Power Outlet Not Working No Access to Envoy Location No Access to Ethernet Wall Plate

  • Customer Requested to Reschedule
  • Customer Not Home
  • Only Minor persons at home/Reschedule
  • Internet- No Internet
  • Internet- No available data ports/No Router Available
  • Installation Issue- Inverters not reporting
  • Electrical- Short
  • Electrical- Other
  • Electrical- Power Outlet Not Working
  • No Access to Envoy Location
  • No Access to Ethernet Wall Plate

• Incomplete Pictures

  Media

• Completed Pictures

  Media

Solar Activation

• Did You Provide An Overview Of The Work That Will Be Performed?

  Yes

  No

  N/A

• Did You Confirm Solar Plan (20/20 Or Purchased) And Provide A Solar Plan Overview?

  Yes

  No

  N/A

• Did You Complete Initial Walk Through And Identify Areas That Will Need To Be Accessed To Connect The Envoy To The Internet?

  Yes

  No

  N/A

Nexia

• Did You Connect And Configure All Devices?

  Yes

  No

  N/A

• Did You Demonstrate How To Program Thermostat Scheduling?

  Yes

  No

  N/A

• Did You Demonstrate How To Customize Settings ie: Door Lock Codes, Automations etc?

  Yes

  No

  N/A

Completion Of Work

• Upon Completion Of The Job, Did You Perform A Walk Through Of The Job With The a Homeowner And Provide A Full Orientation On Enlighten?

  Yes

  No

  N/A

• Did You Provide The Homeowner With Basic Troubleshooting Steps?

  Yes

  No

  N/A

• Additional Job Notes

• Add signature

  Sign

• Envoy Serial No.

• Envoy Onsite?

  Yes

  No

• Envoy Serial #

• Was Envoy Connected To Internet?

  Yes

  No

• How was the Envoy connected?

  Ethernet

  Wifi

  Cell Modem

  Powerline

  Cell Modem & Ethernet

• Reason For Using Powerline

  Select No Cell modem installed No available data ports No Cat5 pre-wired Unable to locate Cat5e Cat5 used for full duplex fiber speed Cat5 used for other equipment Cat5 used for Phone, no other ports available Cat5 Not located near internet modem (coax) Internet Waiver No Internet Onsite

  • No Cell modem installed
  • No available data ports
  • No Cat5 pre-wired
  • Unable to locate Cat5e
  • Cat5 used for full duplex fiber speed
  • Cat5 used for other equipment
  • Cat5 used for Phone, no other ports available
  • Cat5 Not located near internet modem (coax)
  • Internet Waiver
  • No Internet Onsite

• Where Is The Internet Modem/Router located?

  Select OnQ Wiring Panel Outside Comm Panel Family Room Kitchen Master Bedroom Office Loft Bedroom Basement Other

  • OnQ Wiring Panel
  • Outside Comm Panel
  • Family Room
  • Kitchen
  • Master Bedroom
  • Office
  • Loft
  • Bedroom
  • Basement
  • Other

• Which Internet Service Provider Is Being Used?

  Select Comcast AT&T Verizon Charter Consolidated Brighthouse Time Warner Cox Comm Frontier Century Link Wave Broadband Other No Internet Onsite

  • Comcast
  • AT&T
  • Verizon
  • Charter
  • Consolidated
  • Brighthouse
  • Time Warner
  • Cox Comm
  • Frontier
  • Century Link
  • Wave Broadband
  • Other
  • No Internet Onsite

• Where Is The Internet Modem/Router located?

  Select OnQ Wiring Panel Outside Comm Panel Family Room Kitchen Master Bedroom Office Loft Bedroom Basement Other

  • OnQ Wiring Panel
  • Outside Comm Panel
  • Family Room
  • Kitchen
  • Master Bedroom
  • Office
  • Loft
  • Bedroom
  • Basement
  • Other

• Was An Ethernet Switch Used?

  Yes

  No

• Cell Modem Onsite?

  Yes

  No

• Cell Modem Serial #

• Reason for not connecting To Internet?

  Select No Cell modem installed No available data ports No Cat5 pre-wired Unable to locate Cat5e Cat5 used for full duplex fiber speed Cat5 used for other equipment Cat5 used for Phone, no other ports available Cat5 Not located near internet modem (coax) Internet Waiver No Internet Onsite

  • No Cell modem installed
  • No available data ports
  • No Cat5 pre-wired
  • Unable to locate Cat5e
  • Cat5 used for full duplex fiber speed
  • Cat5 used for other equipment
  • Cat5 used for Phone, no other ports available
  • Cat5 Not located near internet modem (coax)
  • Internet Waiver
  • No Internet Onsite

• Was system built in Enlighten?

  Yes

  No

• Is Job Complete or Incomplete?

  Complete

  Incomplete

• Reason for not completing activation as scheduled

  Select Customer Requested to Reschedule Customer Not Home Only Minor persons at home/Reschedule Internet- No Internet Internet- No available data ports/No Router Available Installation Issue- Inverters not reporting Electrical- Short Electrical- Other Electrical- Power Outlet Not Working No Access to Envoy Location No Access to Ethernet Wall Plate

  • Customer Requested to Reschedule
  • Customer Not Home
  • Only Minor persons at home/Reschedule
  • Internet- No Internet
  • Internet- No available data ports/No Router Available
  • Installation Issue- Inverters not reporting
  • Electrical- Short
  • Electrical- Other
  • Electrical- Power Outlet Not Working
  • No Access to Envoy Location
  • No Access to Ethernet Wall Plate

• Incomplete Pictures

  Media

• Completed Pictures

  Media

Solar Activation

• Did You Provide An Overview Of The Work That Will Be Performed?

  Yes

  No

  N/A

• Did You Confirm Solar Plan (20/20 Or Purchased) And Provide A Solar Plan Overview?

  Yes

  No

  N/A

• Did You Complete Initial Walk Through And Identify Areas That Will Need To Be Accessed To Connect The Envoy To The Internet?

  Yes

  No

  N/A

Completion Of Work

• Upon Completion Of The Job, Did You Perform A Walk Through Of The Job With The a Homeowner And Provide A Full Orientation On Enlighten?

  Yes

  No

  N/A

• Did You Provide The Homeowner With Basic Troubleshooting Steps?

  Yes

  No

  N/A

• Additional Job Notes

• Add signature

  Sign

• Envoy Serial No.

• Envoy Onsite?

  Yes

  No

• Envoy Serial #

• Was Envoy Connected To Internet?

  Yes

  No

• How was the Envoy connected?

  Ethernet

  Wifi

  Cell Modem

  Powerline

  Cell Modem & Ethernet

• Reason For Using Powerline

  Select No Cell modem installed No available data ports No Cat5 pre-wired Unable to locate Cat5e Cat5 used for full duplex fiber speed Cat5 used for other equipment Cat5 used for Phone, no other ports available Cat5 Not located near internet modem (coax) Internet Waiver No Internet Onsite

  • No Cell modem installed
  • No available data ports
  • No Cat5 pre-wired
  • Unable to locate Cat5e
  • Cat5 used for full duplex fiber speed
  • Cat5 used for other equipment
  • Cat5 used for Phone, no other ports available
  • Cat5 Not located near internet modem (coax)
  • Internet Waiver
  • No Internet Onsite

• Where Is The Internet Modem/Router located?

  Select OnQ Wiring Panel Outside Comm Panel Family Room Kitchen Master Bedroom Office Loft Bedroom Basement Other

  • OnQ Wiring Panel
  • Outside Comm Panel
  • Family Room
  • Kitchen
  • Master Bedroom
  • Office
  • Loft
  • Bedroom
  • Basement
  • Other

• Which Internet Service Provider Is Being Used?

  Select Comcast AT&T Verizon Charter Consolidated Brighthouse Time Warner Cox Comm Frontier Century Link Wave Broadband Other No Internet Onsite

  • Comcast
  • AT&T
  • Verizon
  • Charter
  • Consolidated
  • Brighthouse
  • Time Warner
  • Cox Comm
  • Frontier
  • Century Link
  • Wave Broadband
  • Other
  • No Internet Onsite

• Where Is The Internet Modem/Router located?

  Select OnQ Wiring Panel Outside Comm Panel Family Room Kitchen Master Bedroom Office Loft Bedroom Basement Other

  • OnQ Wiring Panel
  • Outside Comm Panel
  • Family Room
  • Kitchen
  • Master Bedroom
  • Office
  • Loft
  • Bedroom
  • Basement
  • Other

• Was An Ethernet Switch Used?

  Yes

  No

• Cell Modem Onsite?

  Yes

  No

• Cell Modem Serial #

• Reason for not connecting To Internet?

  Select No Cell modem installed No available data ports No Cat5 pre-wired Unable to locate Cat5e Cat5 used for full duplex fiber speed Cat5 used for other equipment Cat5 used for Phone, no other ports available Cat5 Not located near internet modem (coax) Internet Waiver No Internet Onsite

  • No Cell modem installed
  • No available data ports
  • No Cat5 pre-wired
  • Unable to locate Cat5e
  • Cat5 used for full duplex fiber speed
  • Cat5 used for other equipment
  • Cat5 used for Phone, no other ports available
  • Cat5 Not located near internet modem (coax)
  • Internet Waiver
  • No Internet Onsite

• Was system built in Enlighten?

  Yes

  No

• Is Job Complete or Incomplete?

  Complete

  Incomplete

• Reason for not completing activation as scheduled

  Select Customer Requested to Reschedule Customer Not Home Only Minor persons at home/Reschedule Internet- No Internet Internet- No available data ports/No Router Available Installation Issue- Inverters not reporting Electrical- Short Electrical- Other Electrical- Power Outlet Not Working No Access to Envoy Location No Access to Ethernet Wall Plate

  • Customer Requested to Reschedule
  • Customer Not Home
  • Only Minor persons at home/Reschedule
  • Internet- No Internet
  • Internet- No available data ports/No Router Available
  • Installation Issue- Inverters not reporting
  • Electrical- Short
  • Electrical- Other
  • Electrical- Power Outlet Not Working
  • No Access to Envoy Location
  • No Access to Ethernet Wall Plate

• Incomplete Pictures

  Media

• Completed Pictures

  Media

Solar Activation

• Did You Provide An Overview Of The Work That Will Be Performed?

  Yes

  No

  N/A

• Did You Confirm Solar Plan (20/20 Or Purchased) And Provide A Solar Plan Overview?

  Yes

  No

  N/A

• Did You Complete Initial Walk Through And Identify Areas That Will Need To Be Accessed To Connect The Envoy To The Internet?

  Yes

  No

  N/A

Completion Of Work

• Upon Completion Of The Job, Did You Perform A Walk Through Of The Job With The a Homeowner And Provide A Full Orientation On Enlighten?

  Yes

  No

  N/A

• Did You Provide The Homeowner With Basic Troubleshooting Steps?

  Yes

  No

  N/A

• Additional Job Notes

• Add signature

  Sign

• Is Job Complete or Incomplete?

  Complete

  Incomplete

• Was Envoy Connected To Internet?

  Yes

  No

• How was the Envoy connected?

  Ethernet

  Wifi

  Cell Modem

  Powerline

  Cell Modem & Ethernet

• Reason For Using Powerline

  Select No Cell modem installed No available data ports No Cat5 pre-wired Unable to locate Cat5e Cat5 used for full duplex fiber speed Cat5 used for other equipment Cat5 used for Phone, no other ports available Cat5 Not located near internet modem (coax) Internet Waiver No Internet Onsite

  • No Cell modem installed
  • No available data ports
  • No Cat5 pre-wired
  • Unable to locate Cat5e
  • Cat5 used for full duplex fiber speed
  • Cat5 used for other equipment
  • Cat5 used for Phone, no other ports available
  • Cat5 Not located near internet modem (coax)
  • Internet Waiver
  • No Internet Onsite

• Where Is The Internet Modem/Router located?

  Select OnQ Wiring Panel Outside Comm Panel Family Room Kitchen Master Bedroom Office Loft Bedroom Basement Other

  • OnQ Wiring Panel
  • Outside Comm Panel
  • Family Room
  • Kitchen
  • Master Bedroom
  • Office
  • Loft
  • Bedroom
  • Basement
  • Other

• Which Internet Service Provider Is Being Used?

  Select Comcast AT&T Verizon Charter Consolidated Brighthouse Time Warner Cox Comm Frontier Century Link Wave Broadband Other No Internet Onsite

  • Comcast
  • AT&T
  • Verizon
  • Charter
  • Consolidated
  • Brighthouse
  • Time Warner
  • Cox Comm
  • Frontier
  • Century Link
  • Wave Broadband
  • Other
  • No Internet Onsite

• Where Is The Internet Modem/Router located?

  Select OnQ Wiring Panel Outside Comm Panel Family Room Kitchen Master Bedroom Office Loft Bedroom Basement Other

  • OnQ Wiring Panel
  • Outside Comm Panel
  • Family Room
  • Kitchen
  • Master Bedroom
  • Office
  • Loft
  • Bedroom
  • Basement
  • Other

• Was An Ethernet Switch Used?

  Yes

  No

• Cell Modem Onsite?

  Yes

  No

• Cell Modem Serial #

• Reason for not connecting To Internet?

  Select No Cell modem installed No available data ports No Cat5 pre-wired Unable to locate Cat5e Cat5 used for full duplex fiber speed Cat5 used for other equipment Cat5 used for Phone, no other ports available Cat5 Not located near internet modem (coax) Internet Waiver No Internet Onsite

  • No Cell modem installed
  • No available data ports
  • No Cat5 pre-wired
  • Unable to locate Cat5e
  • Cat5 used for full duplex fiber speed
  • Cat5 used for other equipment
  • Cat5 used for Phone, no other ports available
  • Cat5 Not located near internet modem (coax)
  • Internet Waiver
  • No Internet Onsite

• Trouble Call Resolution

  Select Reset Envoy Reset Powerline Adapter Replaced Powerline adapters Reset router/modem Add ethernet switch Reset/Turn on breakers Reset/Turn on AC Disconnect Remove Power Line/Connect Ethernet Reset GFCI Plug Ethernet Unplugged/Reconnected Moved Ethernet To New Modem Location/Reconfigure Internet Connection Swap Envoy

  • Reset Envoy
  • Reset Powerline Adapter
  • Replaced Powerline adapters
  • Reset router/modem
  • Add ethernet switch
  • Reset/Turn on breakers
  • Reset/Turn on AC Disconnect
  • Remove Power Line/Connect Ethernet
  • Reset GFCI Plug
  • Ethernet Unplugged/Reconnected
  • Moved Ethernet To New Modem Location/Reconfigure Internet Connection
  • Swap Envoy

• Enphase Case No.

• Envoy Serial No.

• Completed Pictures

  Media

Completion Of Work

• Upon Completion Of The Job, Did You Perform A Walk Through Of The Job With The a Homeowner?

  Yes

  No

  N/A

• Did You Provide The Homeowner With Basic Troubleshooting Steps?

  Yes

  No

  N/A

• Reason for not completing activation as scheduled

  Select Customer Requested to Reschedule Customer Not Home Only Minor persons at home/Reschedule Internet- No Internet Internet- No available data ports/No Router Available Installation Issue- Inverters not reporting Electrical- Short Electrical- Other Electrical- Power Outlet Not Working No Access to Envoy Location No Access to Ethernet Wall Plate

  • Customer Requested to Reschedule
  • Customer Not Home
  • Only Minor persons at home/Reschedule
  • Internet- No Internet
  • Internet- No available data ports/No Router Available
  • Installation Issue- Inverters not reporting
  • Electrical- Short
  • Electrical- Other
  • Electrical- Power Outlet Not Working
  • No Access to Envoy Location
  • No Access to Ethernet Wall Plate

• Incomplete Pictures

  Media

• Additional Job Notes

• Add signature

  Sign

• Is Job Complete or Incomplete?

  Complete

  Incomplete

• Completed Pictures

  Media

• Additional Job Notes

• Is Job Complete or Incomplete?

  Complete

  Incomplete

• Completed Pictures

  Media

• Additional Job Notes

• Envoy Serial No.

• Envoy Onsite

  Yes

  No

• Cell Modem Onsite?

  Yes

  No

• Cell Modem Serial #

• Was Envoy Connected To Internet?

  Yes

  No

• How was the Envoy connected?

  Ethernet

  Wifi

  Cell Modem

  Powerline

  Cell Modem & Ethernet

• Was An Ethernet Switch Used?

  Yes

  No

• Where Is The Internet Modem/Router/Switch located?

  Select OnQ Wiring Panel Outside Comm Panel Family Room Kitchen Master Bedroom Office Loft Bedroom Basement Other

  • OnQ Wiring Panel
  • Outside Comm Panel
  • Family Room
  • Kitchen
  • Master Bedroom
  • Office
  • Loft
  • Bedroom
  • Basement
  • Other

• Which Internet Service Provider Is Being Used?

  Select Comcast AT&T Verizon Charter Consolidated Brighthouse Time Warner Cox Comm Frontier Century Link Wave Broadband Other No Internet Onsite

  • Comcast
  • AT&T
  • Verizon
  • Charter
  • Consolidated
  • Brighthouse
  • Time Warner
  • Cox Comm
  • Frontier
  • Century Link
  • Wave Broadband
  • Other
  • No Internet Onsite

• Reason for not connecting To Internet?

  Select No Cell modem installed No available data ports No Cat5 pre-wired Unable to locate Cat5e Cat5 used for full duplex fiber speed Cat5 used for other equipment Cat5 used for Phone, no other ports available Cat5 Not located near internet modem (coax) Internet Waiver No Internet Onsite

  • No Cell modem installed
  • No available data ports
  • No Cat5 pre-wired
  • Unable to locate Cat5e
  • Cat5 used for full duplex fiber speed
  • Cat5 used for other equipment
  • Cat5 used for Phone, no other ports available
  • Cat5 Not located near internet modem (coax)
  • Internet Waiver
  • No Internet Onsite

• Is Job Complete or Incomplete?

  Complete

  Incomplete

• Completed Pictures

  Media

• Reason for not completing activation as scheduled

  Select Customer Requested to Reschedule Customer Not Home Only Minor persons at home/Reschedule Internet- No Internet Internet- No available data ports/No Router Available Installation Issue- Inverters not reporting Electrical- Short Electrical- Other Electrical- Power Outlet Not Working No Access to Envoy Location No Access to Ethernet Wall Plate

  • Customer Requested to Reschedule
  • Customer Not Home
  • Only Minor persons at home/Reschedule
  • Internet- No Internet
  • Internet- No available data ports/No Router Available
  • Installation Issue- Inverters not reporting
  • Electrical- Short
  • Electrical- Other
  • Electrical- Power Outlet Not Working
  • No Access to Envoy Location
  • No Access to Ethernet Wall Plate

• Incomplete Pictures

  Media

• Completed Pictures

  Media