Information

  • Hotel

  • Supplier

  • Completed on

  • Regional supplier manager

Attendees

  • Hotel Manager

  • Assistant Hotel Manager

  • Head Housekeeper

  • Cluster Manager

  • District Manager

  • Operations Manager

Room standards

Key Information

  • Current Clean & Fresh percentage YTD

  • How is the current trend on Clean & Fresh performance

Job of the Day Paperwork

  • Is all job of the day paperwork up to date?

Job of the Month Paperwork

  • Is all job of the month paperwork up to date?

Todays Job of the Day is

Clean & Fresh Room Checks

    Room Number
  • Room Number

Clean & Fresh Room

  • In this Section we will check the bedroom against the Right First Time Rooms standard room check guidelines:

  • After entering the room, check

  • Room smells pleasant?

  • Door opens and closes securely and quietly?

  • Signage – DND, Evac. Plan & Fire Notice sign present, clean & damage free?<br>

  • Door – clean, with dust free door closer?<br>

  • As you walk around the room, check

  • Lights – all working with clean light switches?<br>

  • Carpet – floor, edges & corners clean & hoovered, no trip hazards?<br>

  • Skirting boards & Walls – visibly clean, no marks & damage free?<br>

  • Moving onto the wardrobe, check

  • No high level dust or rubbish across all shelves / levels & the coat rail?<br>

  • Coat hangers – Six, damage free & as per Room Set Up Guide?<br>

  • Towels – spare towels (if required) for the next customer?<br>

  • From the wardrobe, go to the desk, check

  • Desk surfaces – clean , damage free with remote as per Room Set Up Guide?<br>

  • Kettle, Cups & Caddie - all clean, enough for the customer, two plastic cups & all as per Room Set Up Guide?<br>

  • P.O.S – clean, damage free & as per P.O.S Guide?<br>

  • TV – clean & damage free?<br>

  • Chair – clean, damage free & as per Room Set Up Guide?<br>

  • Bin – empty with neat bin liner, clean & damage free with no stains or food around it?<br>

  • With the additional areas of the room, check

  • Window(s), window sill & curtains – clean, damage free , “No Smoking” sticker in place & if the windows open, do the window restrictor(s) work?<br>

  • Heater – clean, dust & damage free?<br>

  • Mirror(s) & Picture (if applicable) – clean & damage free?<br>

Clean & Fresh Bed

  • Move onto the bed(s), check

  • Linen – clean, as per Room Set Up Guide & no visible rejects?<br>

  • Pillows – as per Room Set Up Guide?<br>

  • Runner – clean, damage free & as per Room Set Up Guide?<br>

  • Mattress – check top left corner of bed for mattress protector?<br>

  • Is the mattress turning up to date?

  • Under the bed – is it clean?<br>

  • Bed base – clean, damage free & truckle beds stowed away neatly?<br>

  • Sofabed (unmade) – clean, damage free & as per Room Set Up Guide?

  • Sofabed / Truckle Bed (made) – mattress protector on, with clean linen & no visible rejects?<br>

Clean & Fresh Bathroom

  • Move into the bathroom, check

  • Shower Curtain – clean both sides, damage free & as per Room Set Up Guide?

  • Bath plug & drain– clean, hair free & in place?<br>

  • Tiles – clean & damage free?<br>

  • Towel rail – clean, damage free with towel tag & towels?<br>

  • Finally, still in the bathroom, check

  • Taps –buffed & straightened?<br>

  • Toilet roll – 2 toilet rolls with a buffed toilet roll holder?

  • Sink plug & drain – clean, hair free & in place?<br>

  • Mirror & vanity unit – clean & damage free, with sanitary bags as per Room Set Up Guide?<br>

  • Soap dispensers – is there soap in them, clean & damage free?

  • Toilet – damage free, works & clean inside & out?<br>

  • Floor – floor, edges & corners clean & hoovered, no trip hazards?<br>

  • Bin – empty with neat bin liner, clean & damage free?<br>

Setup for success

Uniform standards

  • Include details of orders outstanding to be escalated to the Procurement team

  • Are all guest room cleaners in uniform and wearing name badges?

Buffer stock levels

  • Based on the buffer stock levels document, does the hotel have sufficient available?

Linen trolley standards

  • Upload photo's of any trolleys on the corridors during the visit

  • Add media

Cleaning caddies and contents

  • Upload photo's of any cleaning caddies in use during the visit

  • Add media

Linen room standards

  • Upload photo's of the linen rooms on site

  • Add media

Training & recruitment

Recruitment

  • How many room attendants are employed at this site

  • Does the site require more staff?

  • How many?

Induction training

  • Have all staff completed the required induction training and been signed off?

Customer first training

  • Have all staff completed the required customer first training and been signed off?

Fire training

  • Have all staff completed the required fire training and been signed off?

COSHH training

  • Have all staff completed the required COSHH training and been signed off?

National Minimum Wage & RTW

HR Audit

    Team member
  • Name

  • Have they got relevant right to work documents on site?

  • Enter the first day of the pay period being checked (14 days)

  • Have they been paid at national minimum wage?

  • Is productivity in line with expected target

Extra charges

Extra rooms

  • Have any additional rooms been added during the previous 14 days on the sign off sheets

  • Have they been authorised by the District Manager inline with the matrix

Extra charges

  • Have any additional charges been added during the previous 14 days on the sign off sheets

  • Have they been authorised by the District Manager inline with the matrix

Daily sign off

  • Are all dates signed off by the Hotel Manager?

  • Please provide detail

  • Are all dates signed of by ISS?

  • Please provide detail

Additional comments

  • Do you have any additional comments or actions

Signatures of attendees

  • Hotel Manager

  • Head Housekeeper

  • Cluster Manager

  • District Manager

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