Supplier Visit / Verification Checklist to HACCP & GMP

• D 1703

• Supplied Visit / Verification Checklist to HACCP & GMP

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

• Supplier Visit / Verification Checklist to HACCP & GMP

0.1 Concerns from the visit

Add Corrective Actions

• Corrective Action

  Safe

  At Risk

  N/A

0.2 Outstanding Actions from Third Party Audits / Visits noted as a concern?

Outstanding Actions noted

• Outstanding Action

  Yes

  No

  N/A

1 Feed Hazard Risk Assessment

• 1.1 Has a site food safety risk assessment been done

  Yes

  No

  N/A

• 1.2 Does the risk assessment use HACCP principles

  Yes

  No

  N/A

• Feed safety elements

  Select flow charted Uses HACCP principles has all elements, team, scope, product description, sensitive customers, process flow chart, hazard analysis, critical points, monitoring systems, corrective action for deviation, verification process, identifies risks provides for the management of the risks has verification of risk management regularly reviewed

  • flow charted
  • Uses HACCP principles
  • has all elements, team, scope, product description, sensitive customers, process flow chart, hazard analysis, critical points, monitoring systems, corrective action for deviation, verification process,
  • identifies risks
  • provides for the management of the risks
  • has verification of risk management
  • regularly reviewed

2 Premises and buildings

• 2.1 Site plan available

  Yes

  No

  N/A

• Site plan elements

  Select major buildings identified storage areas identified processing areas identified chemical storage identified hazardous goods identified pest control bait stations identified

  • major buildings identified
  • storage areas identified
  • processing areas identified
  • chemical storage identified
  • hazardous goods identified
  • pest control bait stations identified

• 2.2 Does the site have suitable drainage

  Yes

  No

  N/A

• 2.3 Are roadways maintained in good condition

  Yes

  No

  N/A

• 2.4 Are grounds machinery and buildings cleaned regularly

  Yes

  No

  N/A

• 2.5 Any non-RAM products made on site if so are there seperate receival hoppers

  Yes

  No

  N/A

• RAM Elements

  Select separated receival hoppers written procedures for joint receival hoppers flushing procedures in place flushing procedures verified

  • separated receival hoppers
  • written procedures for joint receival hoppers
  • flushing procedures in place
  • flushing procedures verified

• 2.6 Is there a written cleaning procedure in place

  Yes

  No

  N/A

• Cleaning procedure elements

  Select regular cleaning records areas assigned to staff Records completed Supervisor checked and confirmed Visual appearance matches records

  • regular cleaning records
  • areas assigned to staff
  • Records completed
  • Supervisor checked and confirmed
  • Visual appearance matches records

• 2.7 Is site security sufficient to stop accidental or deliberate contamination

  Yes

  No

  N/A

• Security elements

  Select unauthorised access to site access to chemicals controlled receival pits screen/covered secure and locked

  • unauthorised access to site
  • access to chemicals controlled
  • receival pits screen/covered secure and locked

• 2.8 Are there written procedures controlling both visitors and contractors entering the site

  Yes

  No

  N/A

• 2.9 Is there a written procedure to make all visitors aware of their potential impact on product safety, quality and the environment

  Yes

  No

  N/A

• 2.10 Is there a written and documented pest control program

  Yes

  No

  N/A

• Pest control program elements

  Select covers rodents regular bait station checking covers birds covers insects covers weeds management review and adjustment of actions to pest activity levels routinely reported t

  • covers rodents
  • regular bait station checking
  • covers birds
  • covers insects
  • covers weeds
  • management review and adjustment of actions to pest activity levels
  • routinely reported t

• 2.11 Is waste and contaminated material regularly removed from site

  Yes

  No

  N/A

• 2.12 Is waste and contaminated material controlled

  Yes

  No

  N/A

• Waste control elements

  Select waste containers clearly marked waste and process materials cannot be accidentally mixed

  • waste containers clearly marked
  • waste and process materials cannot be accidentally mixed

• 2.13 Can raw materials or finished goods be unloaded / loaded in the rain without significant water damage (mold growth?)

  Yes

  No

  N/A

• rain and water damage mitigation elements

  Select Steps taken to minimise rain damage little or no perceived risk to materials and products

  • Steps taken to minimise rain damage
  • little or no perceived risk to materials and products

• 2.14 Is ventillation adequate

  Yes

  No

  N/A

• Ventillation elements

  Select steam air moisture (mold) accumulation controlled dust accumulation controlled airborne contaminats controlled

  • steam air moisture (mold) accumulation controlled
  • dust accumulation controlled
  • airborne contaminats controlled

3 Personnel

• 3.1 Are personnel suitable to the task

  Yes

  No

  N/A

• 3..2 Are employees provided with written duties

  Yes

  No

  N/A

• Personnel elements

  Select qualified or experienced have written duties have a job descrition have work procedure and/or work instructions training records up to date

  • qualified or experienced
  • have written duties
  • have a job descrition
  • have work procedure and/or work instructions
  • training records up to date

• 3.3 Are employees trained in GMP as it relates to their duties

  Yes

  No

  N/A

• 3.4 Is there a training program in place

  Yes

  No

  N/A

• Documented in employee records

  Select Specific GMP training records RAM training included FeedSafe knowledge sound Medication control understood General training satisfactory Records up to date

  • Specific GMP training records
  • RAM training included
  • FeedSafe knowledge sound
  • Medication control understood
  • General training satisfactory
  • Records up to date

• 3.5 Are maintenance staff trained to identify equipment faults which impact upon product quality and safety

  Yes

  No

  N/A

4 Plant and Equipment

• 4.1 Is the design and construction appropriate to meet the requirements

  Yes

  No

  N/A

• Pant and equipment elements

  Select Silo or bin clearly and uniquely identified drivers record bin/silo deliverd when customer changes bin delivery this is recorded Spillages are reported back to base and steps taken to rectify truck compartments inspected for completion of unloading system in place to coordinate delivery vehicles in a biosecurity breach or disease outbreak Customer quarantine and biosecurity measures known and adhered to by drivers and mill staff

  • Silo or bin clearly and uniquely identified
  • drivers record bin/silo deliverd
  • when customer changes bin delivery this is recorded
  • Spillages are reported back to base and steps taken to rectify
  • truck compartments inspected for completion of unloading
  • system in place to coordinate delivery vehicles in a biosecurity breach or disease outbreak
  • Customer quarantine and biosecurity measures known and adhered to by drivers and mill staff

• 4.2 Is the equipment designed and maintained to prevent contamination during the manufacturing process

  Yes

  No

  N/A

• Equipment design elements

  Select sound condition minimal leaks

  • sound condition
  • minimal leaks

• 4.3 is there appropriate dust extraction on equipment

  Yes

  No

  N/A

• 4.4 Is equipment designed and installed to allow for routine cleaning, mainteance and inspection.

  Yes

  No

  N/A

• 4.5 Is a preventative mainteance program in use

  Yes

  No

  N/A

• Preventative Maitenance elements

  Logged when completed

  repairs and maintenance also logged

• 4.6 Are monitoring and/or controlling devices monitored for accuracy and recalibrated when required

  Yes

  No

  N/A

• Monitoring devices elements

  Select includes weight scales includes trade certified measurement includes high temp probes includes low temp probes includes flow meters includes gas meters includes lifting chains includes calibration accuracy includes correct calibration frequency includes records of external calibration includes records of internal calibration

  • includes weight scales
  • includes trade certified measurement
  • includes high temp probes
  • includes low temp probes
  • includes flow meters
  • includes gas meters
  • includes lifting chains
  • includes calibration accuracy
  • includes correct calibration frequency
  • includes records of external calibration
  • includes records of internal calibration

• 4.7 Do appropriately trained personnel carry out the maintenance and calibration of equipment

  Yes

  No

  N/A

5 Raw Materials sourcing and pricing

• 5.1 Is there as documented purchasing program for the purchasing of raw materials and packaging

  Yes

  No

  N/A

• Purchasing program elements

  Select Uses raw material purchasing standards reflects treatment and/or withholding periods Suppliers aware of the standards

  • Uses raw material purchasing standards
  • reflects treatment and/or withholding periods
  • Suppliers aware of the standards

• 5.2 Is every load of incoming material cross referenced to purchasing documentation

  Yes

  No

  N/A

• 5.3 Does the site maintain a register of compliant raw material suppliers

  Yes

  No

  N/A

• Register elements

  Select suppliers list linked to QA program provision of vendor declarations DIFOT monitored agreement to specification monitored

  • suppliers list linked to QA program
  • provision of vendor declarations
  • DIFOT monitored
  • agreement to specification monitored

6 Raw Material receivals

• 6.1 Is every load of incoming raw materials cross referenced to purchasing documentation

  Yes

  No

  N/A

• 6.2 Is a record of origin, date of receipt, quantities of each raw material kept on file

  Yes

  No

  N/A

• 6.3 Does the site have a written raw material quality control program

  Yes

  No

  N/A

• Raw Material QC program elements

  Select sampled tested confirmed against specifications

  • sampled
  • tested
  • confirmed against specifications

• 6.3.1 Are suitably trained or experienced staff assigned to raw material receivals

  Yes

  No

  N/A

• 6.3.1 RM receivals elements

  Select Correctly identified Sampled Tested Confirmed against specification

  • Correctly identified
  • Sampled
  • Tested
  • Confirmed against specification

• 6.3.2 Are the recieval tests appropriate

  Yes

  No

  N/A

• 6.3.2 Receival test elements

  Select grains soft meals processed goods pacaking materials Micro ingredients

  • grains
  • soft meals
  • processed goods
  • pacaking materials
  • Micro ingredients

• 6.3.3 Are retentions samples taken and kept for at least three months

  Yes

  No

  N/A

• 6.3.3. Retention sample elements

  Select HACCP linked supplier history linked Stored adequately for preservation greater than 3 months externally tested (composite) externally tested ( individually) retention samples ID includes date retention samples ID includes material ID retention samples ID includes weighbridge number

  • HACCP linked
  • supplier history linked
  • Stored adequately for preservation
  • greater than 3 months
  • externally tested (composite)
  • externally tested ( individually)
  • retention samples ID includes date
  • retention samples ID includes material ID
  • retention samples ID includes weighbridge number

• 6.3.4 All packaged raw materials are adequately labelled

  Yes

  No

  N/A

• 6.3.4 labelling elements

  Select feeding ban ( RAM statement) non- RAM statement Identity clear supplier ID clear shelf life stated packaging appropriate to contents medications clearly identified

  • feeding ban ( RAM statement)
  • non- RAM statement
  • Identity clear
  • supplier ID clear
  • shelf life stated
  • packaging appropriate to contents
  • medications clearly identified

• 6.3.5 are labelling and packaging materials assessed for quality before use

  Yes

  No

  N/A

• 6.4 Are raw materials found to be outside specification clearly identified and appropriately dealt with by authorised personnel

  Yes

  No

  N/A

• 6.3.5.1. Are labels or tickets stored securely with use adequately controlled

  Yes

  No

  N/A

• Select Labels uniquely numbered Issue of labels controlled return of labels controlled Stored to prevent cross mixing version and ID control in place

  • Labels uniquely numbered
  • Issue of labels controlled
  • return of labels controlled
  • Stored to prevent cross mixing
  • version and ID control in place

• 6.3.5.2. Are bags stored securely with use adequately controlled

  Yes

  No

  N/A

• Select Stored to prevent cross mixing Issue cotrolled returns controlled

  • Stored to prevent cross mixing
  • Issue cotrolled
  • returns controlled

7 Raw Material Storage

• 7.1 Are storage areas designed and maintained to prevent damage to, contamination, unintended mixing, or spoilage of ingredients or packaging materials

  Yes

  No

  N/A

• 7.2 Are storage bins, silos, tanks, and storage areas clearly identifed

  Yes

  No

  N/A

• 7.2 Storage ID elements

  Select Clearly Identifed unique ID written documentation of contents of each storage vessel within the facility

  • Clearly Identifed
  • unique ID
  • written documentation of contents of each storage vessel within the facility

• 7.3 Is there an inspection and maintenance programme for storage silos, bins, tanks, which prevents raw material quality being compromised

  Yes

  No

  N/A

• 7.3 Storage vessel elements

  Select Documented vessels have regular pattern of being emptied and inspected spot checks at stock take

  • Documented
  • vessels have regular pattern of being emptied and inspected
  • spot checks at stock take

• 7.4 Are all packaged raw materials stored adequately allowing separation of different raw materials

  Yes

  No

  N/A

• 7.4 raw material storage elements

  Select multi level racking in place first in first out stock rotation visually confirmed as stored separately

  • multi level racking in place
  • first in first out stock rotation
  • visually confirmed as stored separately

• 7.5 Are storage areas clean and tidy and have steps been taken to minimise vermin and bird presence

  Yes

  No

  N/A

• 7.5 Storage areas elements

  Select clean tidy gaps between pallets and walls for vermin deterrent bird deterrents in place RAM in a designated area

  • clean
  • tidy
  • gaps between pallets and walls for vermin deterrent
  • bird deterrents in place
  • RAM in a designated area

• 7.6 are feed additive ( and medications) clearly identified and stored in accordance with labels ( or regulations)

  Yes

  No

  N/A

• 7.6 feed additive and medication storage elements

  Select temperature matched humidity matched secure area cross contamination controls in place dispensing area handling tailored to materials medications kept in locked secure area

  • temperature matched
  • humidity matched
  • secure area
  • cross contamination controls in place
  • dispensing area handling tailored to materials
  • medications kept in locked secure area

8 Products / agents on site not used in feed storage, handling or use

• 8.1 Are hazardous materials such as pest control baits, boiler chemicals, fuel, cleaning agents stored securely away from ingredient handling areas to prevent mistaken use

  Yes

  No

  N/A

• 8.1 Non Manufacturing chemical materials elements

  Select Stored close to intended use stored securely labelled and or clearly identified Usage recorded

  • Stored close to intended use
  • stored securely
  • labelled and or clearly identified
  • Usage recorded

• 8.2 Are Pest control chemicals controlled

  Yes

  No

  N/A

• 8.2 pest control elements

  Select Use controlled and recorded If stored on site, storage secure

  • Use controlled and recorded
  • If stored on site, storage secure

• 8.3 Are cleaning agents controlled

  Yes

  No

  N/A

• 8.3 cleaning agents control elements

  Select use controlled and recorded secure storage area record of cleaning agents used on site

  • use controlled and recorded
  • secure storage area
  • record of cleaning agents used on site

• 8.4 Is there any form of inventory controll system for non-manufacturing chemicals

  Yes

  No

  N/A

• 8.5 Are all non-ingredient materials managed to ensure they are not mistakenly incorporated into product

  Yes

  No

  N/A

• 8.5 non-ingredient chemical elements

  Select use controlled and recorded secure storage area record of cleaning agents used on site

  • use controlled and recorded
  • secure storage area
  • record of cleaning agents used on site

9 Formulation and manufacturing instructions

• 9.1 Is there a written formulation master file

  Yes

  No

  N/A

• 9.1 Master file elements

  Select record of dates of use version controlled maintained by an authorised person

  • record of dates of use
  • version controlled
  • maintained by an authorised person

• 9.2 Do the formulas meet the needs for audit trails

  Yes

  No

  N/A

• 9.2 Formula elements

  Select name of product unique identity code animal type to be fed precise quantity of each raw material location raw material drawn from identifies RAM products from non-RAM products

  • name of product
  • unique identity code
  • animal type to be fed
  • precise quantity of each raw material
  • location raw material drawn from
  • identifies RAM products from non-RAM products

• 9.3 Formulation changes done by and authorised person and these are documetned

  Yes

  No

  N/A

• 9.4 is there a written procedure to prevent cross contamination of feeds with incompatible feed ingredients that is verified through inspection, sampling and testing

  Yes

  No

  N/A

• 9.5 Are precautions taken to prevent cross contamination of finshed mixes/products

  Yes

  No

  N/A

• 9.5 cross contamination elements

  Select flushing in place sequencing used cleaning at key changeover points

  • flushing in place
  • sequencing used
  • cleaning at key changeover points

• 9.6 Is there a procedure for the labelling, storage, and handling of reworkes and returns

  Yes

  No

  N/A

• 9.6 rework elements

  Select status labelling applied identity labelling applied ( e.g NCR number) bag reworks sealed seperated storage when classifed waste this is clearly identified RAM and Non-RAM separated target for reprocessing into like product ( food safety wise) reformulated by authorised person rework and return policy, procedure or task instruction documented

  • status labelling applied
  • identity labelling applied ( e.g NCR number)
  • bag reworks sealed
  • seperated storage
  • when classifed waste this is clearly identified
  • RAM and Non-RAM separated
  • target for reprocessing into like product ( food safety wise)
  • reformulated by authorised person
  • rework and return policy, procedure or task instruction documented

10 Production

• 10.1 Are there written work instructions for the critical manufacturing process jobs

  Yes

  No

  N/A

• 10.1 Work instruction elements

  Select connects to CCP in HACCP instruction or records when process departs from defined procedure Work instructions and manufacturing procedures regularly reviewed

  • connects to CCP in HACCP
  • instruction or records when process departs from defined procedure
  • Work instructions and manufacturing procedures regularly reviewed

• 10.2 Are veterinary chemical products in use registered by the APVMA and dispensed according to veterinary prescription

  Yes

  No

  N/A

• 10.3 Are veterinary prescriptions kept on file

  Yes

  No

  N/A

• 10.3 Vet script elements

  Select no more than 6 months cover veterinary license stated dosage stated start date stated archived for one year once lapsed Vet license to practice routinely checked

  • no more than 6 months cover
  • veterinary license stated
  • dosage stated
  • start date stated
  • archived for one year once lapsed
  • Vet license to practice routinely checked

• 10.4 are batching records kept to show product made to formulation

  Yes

  No

  N/A

• 10.5 Are there specified material weighing tolerances and are these monitored

  Yes

  No

  N/A

• 10.6 Are there records to confirm the mixer has been tersted for mixing efficiency in the past 12 months

  Yes

  No

  N/A

• 10.7 Are production records kept for at least 12 months

  Yes

  No

  N/A

• 10.8 Are out loading and packaging systems including Silos, bins and tanks designed and operated to maintain separation of finished product

  Yes

  No

  N/A

• 10.8 Bins and Silos elements

  Select Identified with unique ID or numbering clear identification of what is stored in tanks, silos or bins silos and bins cleaned and maintained to keep quality integrity

  • Identified with unique ID or numbering
  • clear identification of what is stored in tanks, silos or bins
  • silos and bins cleaned and maintained to keep quality integrity

• 10.9 Are clearly labelled finished product samples taken and retained for at least three months

  Yes

  No

  N/A

• 10.10 Is the person doing the production supervisor and/or manager's role appropriately trained

  Yes

  No

  N/A

11 Labelling of Bagged Product

• 11.1 Are bagged finished goods correctly packaged and labelled at the time of manufacture

  Yes

  No

  N/A

• 11.1 Bagged goods elements

  Select bag used identified bags properly sealed where applicable, label is secured without damage to regulatory controlled statements labels clear in print quality Date of manufacture stated shelf life stated batch coded if applicable RAM and non-RAM statement evident bags check weighed label if used identified if needed flushing procedure in place in process routine QC/QA tests done if used label numbers are reconciled bags numbers are reconciled bagging are free of foriegn bags or other jobs Directions for use evident on bag or label if present medications and dosage identified if present regulated key trace elements and amounts identified

  • bag used identified
  • bags properly sealed
  • where applicable, label is secured without damage to regulatory controlled statements
  • labels clear in print quality
  • Date of manufacture stated
  • shelf life stated
  • batch coded
  • if applicable RAM and non-RAM statement evident
  • bags check weighed
  • label if used identified
  • if needed flushing procedure in place
  • in process routine QC/QA tests done
  • if used label numbers are reconciled
  • bags numbers are reconciled
  • bagging are free of foriegn bags or other jobs
  • Directions for use evident on bag or label
  • if present medications and dosage identified
  • if present regulated key trace elements and amounts identified

12 Labelling of Bulk Product

• 12.1 Does the bulk delivery docket/invoice documents meet regulatory requirements

  Yes

  No

  N/A

• 12.1 Bulk goods elements

  Select Name of customer identified product clearly identified RAM statement included when used appropriate medication statement included Audit trail, outload silo, truck bin, customer silo is robust Delivery date stated Other regulatory statement requirements met sample taken with ODD, date, product and customer clearly identified Samples taken are stored for at least 3 months

  • Name of customer identified
  • product clearly identified
  • RAM statement included
  • when used appropriate medication statement included
  • Audit trail, outload silo, truck bin, customer silo is robust
  • Delivery date stated
  • Other regulatory statement requirements met
  • sample taken with ODD, date, product and customer clearly identified
  • Samples taken are stored for at least 3 months

13 Loading, transport and delivery

• 13.1 are there loading and delivery procedure for loading bulk and bagged products which ensures loading the delivery vehicles with the correct product without risk of damage, unintended mixing, or contamination

  Yes

  No

  N/A

• 13.2 Is there a formal system of allocating finished product orders to outloading bins and delivery vehicles

  Yes

  No

  N/A

• 13.2 delivery vehicle loading elements

  Select Outloading bins clearly identified transport vehicles and compartments clearly identified inspected for residue if carried different products previously cleaned and/or flushed and this is recorded if swapping from RAM to non-RAM or other incompatible products in bins or tanks external carrier previous load carried ( and if needed cleaning) confirmed Pallets are checked prior to use to ensure they are in good condition and checking recorded Broken, damaged, part filled finished products dealt with to ensure not delivered nor can cross or be cross contaminated

  • Outloading bins clearly identified
  • transport vehicles and compartments clearly identified
  • inspected for residue if carried different products previously
  • cleaned and/or flushed and this is recorded if swapping from RAM to non-RAM or other incompatible products in bins or tanks
  • external carrier previous load carried ( and if needed cleaning) confirmed
  • Pallets are checked prior to use to ensure they are in good condition and checking recorded
  • Broken, damaged, part filled finished products dealt with to ensure not delivered nor can cross or be cross contaminated

• 13.3 Are delivery vehicles kept in a clean well maintained roadworthy condition, designed so feeds are kept dry and protected from contamination

  Yes

  No

  N/A

• 13.3 Delivery vehicle elements

  Select Loads covered during delivery drivers documents identify products, bin allocation, precise delivery address, site delivery bin to be placed If feed contaminated due to an incident/accident, there is a system for reporting, determining follow up actions for delivery, return or disposal Vehicles clean Pallet transport free from dirt

  • Loads covered during delivery
  • drivers documents identify products, bin allocation, precise delivery address, site delivery bin to be placed
  • If feed contaminated due to an incident/accident, there is a system for reporting, determining follow up actions for delivery, return or disposal
  • Vehicles clean
  • Pallet transport free from dirt

• 13.4 Feed delivery, clients reminded of responsibility to provide safe and unobstructed facilities

  Yes

  No

  N/A

• 13.4 Feed delivery elements

  Select Silo or bin clearly and uniquely identified drivers record bin/silo deliverd when customer changes bin delivery this is recorded Spillages are reported back to base and steps taken to rectify truck compartments inspected for completion of unloading system in place to coordinate delivery vehicles in a biosecurity breach or disease outbreak Customer quarantine and biosecurity measures known and adhered to by drivers and mill staff

  • Silo or bin clearly and uniquely identified
  • drivers record bin/silo deliverd
  • when customer changes bin delivery this is recorded
  • Spillages are reported back to base and steps taken to rectify
  • truck compartments inspected for completion of unloading
  • system in place to coordinate delivery vehicles in a biosecurity breach or disease outbreak
  • Customer quarantine and biosecurity measures known and adhered to by drivers and mill staff

14 Inspection Sampling and Testing

• 14.1 Are key staff aware of requirement to allow unhindered access to state authorities for sampling and auditing to TSE ruminant feed ban

  Yes

  No

  N/A

• 14.2 Is sampling of finished product conducted so that samples are sealed, separated, retained for easy retrieval, in appropriate conditions or preservation

  Yes

  No

  N/A

• 14.3 Is sample testing adequate

  Yes

  No

  N/A

• 14.3 Sample testing elements

  Select on site with appropriately trained and equipped staff off site from reputable (e.g.NATA) laboratory and certified practitioner inspection results assessed against documented tolerances or standards outside of specification tolerances has method and responsibilities in place for investigations and corrective actions

  • on site with appropriately trained and equipped staff
  • off site from reputable (e.g.NATA) laboratory and certified practitioner
  • inspection results assessed against documented tolerances or standards
  • outside of specification tolerances has method and responsibilities in place for investigations and corrective actions

15 Records

• 15.1 Are records kept to allow finished product trace back for 12 months or more

  Yes

  No

  N/A

• 15.1 Record elements

  Select includes raw materials source and storage includes production batching includes product quality test results includes delivery details includes verified flushing and sequencing Includes mixing efficiency

  • includes raw materials source and storage
  • includes production batching
  • includes product quality test results
  • includes delivery details
  • includes verified flushing and sequencing
  • Includes mixing efficiency

16 Customer Complaint Investigation

• 16.1 Is there a customer complaint procedure for registering and investigating problems

  Yes

  No

  N/A

• 16.2 Is there a record of timely resolution of complaints with appropriate corrective and preventative actions

  Yes

  No

  N/A

• Is this timeliness of resolution consistently applied for all complaints where possiblet

  Yes

  No

  N/A

17 Product recall system

• 17.1 Is there a recall committee with clearly defined memebers and documented responsibilites

  Yes

  No

  N/A

• 17.2 Is there a written product recall procedure and is this linked to tte customer complaint procedure

  Yes

  No

  N/A

• 17.3 Does the recall procedure call for; prompt retrieval from the market place, notification of relevant government authorities, minimisation of disruption ot end users.

  Yes

  No

  N/A

• 17.4 does the recall procedure apply in other cisrumstances like out of specification products

  Yes

  No

  N/A

• 17.5 Does the recall procedure specify methods to identify, locate, and return/isolate/control recalled product

  Yes

  No

  N/A

• 17.6 Does the recall procedure include emergency out of hours contact person/people

  Yes

  No

  N/A

• 17.7 Is the recall system periodically reviewed/tested for effectiveness

  Yes

  No

  N/A

• 17.8 Is each recall incident documented and reviewed to ensure procedure was adequate with a review of manufacturing practices to ensure they prevent reoccurrance

  Yes

  No

  N/A

Other Observations or Comments

Observation / Comment

• Observation

  Yes

  No

  N/A

• Signature of Chris Edwards

  Sign