Information
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Audit Title
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Document No.
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
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Audit type
- Ramp Audit
- Ops-CSA combo
- Flight ppwk
- Cargo operations
- Device contractor
- Environmental
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Stations
- ABQ
- ALB
- AMA
- BDL
- BHM
- BNA
- BOI
- BOS
- BWI
- CHS
- CLE
- CMH
- CRP
- DAL
- DEN
- DTW
- ECP
- ELP
- FLL
- GEG
- HRL
- IND
- IAD
- ISP
- JAN
- JAX
- JSP
- LAS
- LAX
- LBB
- LGA
- LIT
- MAF
- MCI
- MCO
- MDW
- MHT
- MKE
- MSP
- MSY
- OAK
- OKC
- OMA
- ONT
- ORF
- PBI
- PDX
- PHL
- PHX
- PIT
- PVD
- RDU
- RNO
- RSW
- SAN
- SAT
- SDF
- SEA
- SFO
- SJC
- SMF
- SNA
- STL
- TPA
- TUL
- TUS
- ABE
- AUA
- AVL
- ATL
- ACY
- BDA
- BMI
- BKG
- SJD
- CUN
- CRW
- CLT
- CAK
- DAY
- DSM
- FNT
- GRR
- MDT
- HSV
- EYW
- TYS
- LEX
- MEM
- MEX
- MIA
- MLI
- MBJ
- NAS
- PHF
- PNS
- PWM
- PUJ
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Flight Number
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Gate Number
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Number of Flights
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A/C
- 737-300
- 737-500
- 737-700
- 737-800
- 737-MAX
- 717
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Year
- 2011
- 2012
- 2013
- 2014
- 2015
- 2016
- 2017
- 2018
- 2019
- 2020
- 2021
- 2022
- 2023
- 2024
- 2025
- 2026
- 2026
- 2027
- 2028
- 2029
- 2030
- 2031
- 2032
- 2033
- 2034
- 2035
- 2036
- 2037
- 2038
- 2039
- 2040
- 2041
- 2042
- 2043
- 2044
- 2045
- 2046
- 2047
- 2048
- 2049
- 2050
Ramp Audit
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WEAR PPE - ( Ear Protection/Safety Vest)
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ERROR CODES
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Safety zone clear
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ERROR CODES
- Improper use of beltloader
- Improper execution of pushback
- Improper use of bag tug
- Improper use of bag cart
- Improper use of lav truck
- Improper use of tow bar
- Improper use of chocks
- Agent procedures not followed
- Towbar hooked up with A/C engine running
- Ground service air hose misuse
- Agent streching electric cord during A/C has stopped
- Other
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Aircraft chocked properly
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ERROR CODES
- One chock used
- 24 inch chock not used
- Chocks are at inappropriate angles
- Main gear not chocked (terminator)
- Gap causing A/C rollback
- Other
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Proper hand signals used
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ERROR CODES
- No wands used
- Incorrect wands used
- Improper hand signal sequence
- Unknown hand signal used
- Agent out of position
- Other
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Gate services procedures followed
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ERROR CODES
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Towbar connected according to procedures
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ERROR CODES
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Fwd/Aft Beltloaders positioned correctly
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ERROR CODES
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Fwd/Aft Beltloaders chocked properly
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ERROR CODES
- Fwd BL: One chock used
- Fwd BL: No chock used
- Fwd BL: Chocks at angels
- Fwd Gap between chock and tire
- Fwd chain under chock
- Aft BL- One chock used
- Aft BL- No Cocks used
- Aft BL- Chocks at angles
- Aft Gap between chock and tire
- Aft chain under chock
- Other
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Gate services disconnected according to procedures
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ERROR CODES
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Fwd/Aft Lavs completed according to procedures
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ERROR CODES
- Fwd No lavs completed
- Fwd only one lav serviced
- Fwd no flush carried out
- Aft No Lavs completed
- Aft only one lav serviced
- Aft no flush carried out
- Other
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Walkaround complete prior to push
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ERROR CODES
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Guide agent following procedures
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ERROR CODES
- Agent next to pushback
- Not on blind side of push
- Agent behind pushback
- Not using wands
- Wands held by sides
- Walking towards pushback too early
- Agent using incorrect wands
- Agent using only one wand
- Agent not becong attentive
- Failure to stop pushback (unclear safety zone)
- A/C pushed over stationary GSE
- Failure to reposiition during "S" turn
- Pushed without wingwalker
- Other
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Aircraft pushed according to procedures
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ERROR CODES
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Proper driving procedures followed
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ERROR CODES
- Drove under wing/tail
- Transporting bags on tug
- Tug in safety zone without beltloader present
- Agent chasing towbar
- Driving too fast
- Pulling too many carts
- Equip too many carts
- Equip driven between Marshaller & taxing A/C
- Other
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MP3/cell phone policy followed
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ERROR CODES
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FOD walk completed prior to A/C arrival and push
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ERROR CODES
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M1 : FOD present in general ramp area
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M2: MP3/cell phone used while driving on service road
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M3: Agent riding belt in/out of bin
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Pictures taken
Ops-CSA Combo
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Did Agent properly setup for the flight
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Error codes
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Did Agent properly meet the aircraft
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Error codes
- Security of jetbridge compromised(TSA)
- Agent did not verify crew on crew change (TSA)
- Jetbridge in safety zone
- Did not verify aircraft number
- Jetbridge moved before aircraft chocked
- Canopy not down
- Jetbridge bumper touching aircraft
- Other
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Did Agent properly communicate with Flight Ops/Inflight
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Error codes
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Preboard/General boarding announcements
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Error Codes
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Did the Agent board the flight properly
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Error codes
- Did not scan boarding passes as customers boarded
- Ignored gate reader prompts
- Allowed oversized baggage to board (FAA)
- Allowed excess baggage to board (FAA)
- Failed to reconcile fight in Gate Reader
- Other
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Did Agent gather required paperwork
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Error codes
- Failed to obtain CBLS
- Obtained signed CBLS before flight arrival
- CBLS not signed
- Failed to obtain signed release
- Failed to obtain DR from Captain
- Failed to obtain WN-966 on originator
- Other
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Did Agent properly handle gate checked items
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Error Codes
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Did Agent properly handle fueling process
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Error Codes
- Did not verify fueling process
- fuel slip not recieved
- Did not input gallons added into EWB
- Did not check gauges in cockpit
- Did not confirm fuel on board with Flight Ops
- Other
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Did Agent perform final communication with Inflight
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Error codes
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Was Agent wearing PPE upon arrival of A/C
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Error codes
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Did Agent close flight out properly
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Error codes
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Customer Service Standards Followed
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Error codes
- Name tag not worn on lanyard
- Non approved uniformed pieces worn ( e.g. Dockers pants)
- Soiled/wrinkled/untucked uniform shirt
- Cell phone used (for personal use)
- Gum achieved in Customer contact areas
- Agent arrived to position late
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Customer Interaction
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Error codes
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Scenario based service offered
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Error codes
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Customer Communication/Announcement
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Error codes
- Established announcements not made
- Announcements not made every 15 mins during IREG
- No communication with Ops Agent re. Irregularities
- Ops Agent not announcing flight #/dest during boarding
- Agent not checking on wheelchair Cust every 30 minutes
- Weather Advisory message not made (if applicable)
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Pictures
Flight PPWK
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Adjustments to loading Schedule correct
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Error codes
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Takeoff Weight below ATOG
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Error codes
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CBLS/Ops documentation correct
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Error codes
- No CBLS
- No signature
- No employee Number
- Signed in wrong area
- Not legible
- Totals in box
- Other
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Flight release signed
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Error codes
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Flight Manifest documentation correct
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Error codes
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Matching fuel loading Schedule and Loading Summary
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Error codes
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Pax/Commodities reflect correctly on loading Summary/Loading Schedule
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Error codes
- Pax count incorrect
- OEW incorrect
- Pax totals do not match Flight manifest
- weight missing from power wheelchair
- Items on CBLS but not loading Schedule
- Through load not reflected on Loading Schedule
- Fd bin totals incorrect
- Aft bin totals incorrect
- Heavy bags not listed on CBLS
- Heavy bags not listed on Loading Schedule
- Commodities reversed on Loading Schedule
- Missing Loading Summary
- Commodities reversed on Loading Summary
- Heavy bags not lifsted on Loading Summary
- CBLS and Loading Summary do not match CBLS
- Ops control section not complete
- Other
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Other
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Pictures
Cargo Operations
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Quaterly audit on file and current? (In TSA Book)
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Error codes
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Screening log completed accurately
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Error codes
- Screening log not available for review
- Screening log not completed
- Screening log not properly documented in CATTD
- Employee number or name not documented
- Initials used for names
- Type of screening ot indicated
- Other
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Scale #1 calibration records current (include serial #)
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Error codes
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Scale #2 calibration records current (include serial #)
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Error codes
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Scale #3 calibration records current (include serial #)
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Error codes
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Scale #4 calibration records current (include serial #)
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Error codes
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Scale #5 calibration records current (include serial #)
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Error codes
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Forklift driving procedures followed
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Error codes
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Facility access properly controlled
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Error codes
- Access to facility not properly monitored
- Unauthorized personnel alowed in restricted area
- Personnel piggy backing
- Personnel not properly displaying SIDS badge
- Personnel not following proper challenge procedures
- Access control features bypassed
- Escort procedures not properly followed
- security lines not properly painted
- Other
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Radiation leak test in ETD log book
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Error codes
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Verific log complete for ETDs
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Error codes
- Verific calibration log not available for review
- Verific calibration log not current
- Verific calibration log not completed
- Verific test document not available
- Verific test not performed according to procedures
- Receipt not attached
- Receipt does not match test document
- Test not compleetd as required
- Other
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ETD screening according to procedures
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Error codes
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1a. Shipments properly processed/weighed
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2a. HR weight properly verified
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3a. Agents understand how/when to contact 3E
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4a. Heavy cargo processes followed
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5a. Proper storage procedures followed
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Pictures
Device Contractor
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Communication established between flight crew and device crew
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Error codes
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Sprayer wearing harness and secured
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Error codes
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Driver and sprayer qualified to perform deicing/ani-icing procedures
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Error codes
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Fluid applied to all critical surfaces in accordance with procedures
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Error codes
- Wing sprayed from trail to lead edge
- horizontal stabilizer sprayed
- loading snow on wing tip
- Fluid sprayed directly into engines
- Spray pointed directly at windows
- Fuid not applied to radome correctly
- fluid sprayed directly into static port
- applied fluid too far from surface
- not anti-icing representative first
- fluid applied to only one side
- incomplete coating of type iv
- other
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Final fluid application start communicated to flight crew
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Error codes
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Clean aircraft check completed and communicated to flight crew
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Error codes
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Driving procedures followed
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Error codes
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Federal form binder available for review
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Error codes
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WN-1086 current for accepted contractor forms
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Error codes
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WN-1034 filled out correctly for each contractor instructor
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Error codes
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WN-1087 filled out correctly for SWA train the trainer class
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Error codes
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WN-654 attachment included
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Error codes
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Glycol acceptance records properly completed
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Error Codes
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Fluid testing records properly completed
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Error codes
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Refractometer calibration records properly completed
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Error Codes
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Fluid application records properly completed
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Error Codes
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WN-1087 properly accepted
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Error codes
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Changes made to WN-1085 and sent to winteropsboards@wnco.com
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Pictures
Environmental
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Spill Kits complete
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Waste Stored properly
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Potable water cabinets properly maintained
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Potable water trucks/carts properly maintained
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Powercord heads in good condition
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WN-1035A filled out and retained for 12 months
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WN-1035B filled out and retained for 5 years
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WN-1055 filled out and retained for 12 months
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WN-1102 filled out and retained for 12 months
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Damage investigation kit readily available
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Pictures
Sign Off
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Enter the date and time
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Comments
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Represenattive Signature
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I certify the questions, as stated above, we're satisfied at the time of the inspection, unless otherwise noted.
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Auditor Signature