Swindon Fresh Eyes

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Facebook

• Has there been a Facebook post within the last 4 days?

  Yes

  No

  N/A

• Are current posts relevant to centre activity and/or promotions?

  Yes

  No

  N/A

Website

• Is the home page banner advertising current promotions and offers?

  Yes

  No

  N/A

• Is the brand directory up to date?

  Yes

  No

  N/A

• Are all offers advertised up to date?

  Yes

  No

  N/A

North Car Park

• Is signage accurate and in good condition?

  Yes

  No

  N/A

• Do the trees look healthy and well maintained?

  Yes

  No

  N/A

• Are all grass and foliage areas appear well maintained and litter free?

  Yes

  No

  N/A

• Are disabled bays clearly marked?

  Yes

  No

  N/A

• Is the car park free of litter and cigarette ends?

  Yes

  No

  N/A

• Are any areas free of green mould or moss?

  Yes

  No

  N/A

• Is lighting in the car park in good working order?

  Yes

  No

  N/A

• Is bicycle storage clean and in good condition?

  Yes

  No

  N/A

• Are all pay machines operational and pay machine areas clean and tidy?

  Yes

  No

  N/A

Outside restaurant seating

• Are umbrellas clean and in good condition?

  Yes

  No

  N/A

• Are outside seating area planters in good condition?

  Yes

  No

  N/A

• Are outside food seating areas clean and in good repair?

  Yes

  No

  N/A

• Is paving clean and free of litter and cigarette ends?

  Yes

  No

  N/A

• Is paving free of moss or mould?

  Yes

  No

  N/A

Train Street & North Entrance

• Is paving in good condition?

  Yes

  No

  N/A

• Is paving free of moss and mould?

  Yes

  No

  N/A

• Are benches clean and well maintained?

  Yes

  No

  N/A

• Are centre Windows clean and in good condition?

  Yes

  No

  N/A

• Is there an accurate pricing stand in the window display?

  Yes

  No

  N/A

• Are all entrance doors operational (auto-opening if not adverse weather)?

  Yes

  No

  N/A

Information Point

• Is the information desk clear of clutter, clean and tidy?

  Yes

  No

  N/A

• Are the Customer Service Advisors standing when interacting with customers?

  Yes

  No

  N/A

• Are customers given a warm and friendly greeting?

  Yes

  No

  N/A

• Are store directories available?

  Yes

  No

  N/A

• Are store directories up-to-date?

  Yes

  No

  N/A

• Are kids cabs clean and well maintained?

  Yes

  No

  N/A

• Are umbrellas available to purchase?

  Yes

  No

  N/A

Food Quarter

• Are all floors clean and well maintained?

  Yes

  No

  N/A

• Is music playing at an acceptable level?

  Yes

  No

  N/A

• Are the cleaning staff members looking smart and presentable?

  Yes

  No

  N/A

• Are food court tables being cleared on a regular basis?

  Yes

  No

  N/A

• Are any spillages cleared within 2 minutes of staff being informed?

  Yes

  No

  N/A

• Are bins being emptied on a regular basis?

  Yes

  No

  N/A

• Are high chairs available and clean?

  Yes

  No

  N/A

• Is food court furniture in good condition?

  Yes

  No

  N/A

• Are tiled surfaces in good condition?

  Yes

  No

  N/A

Service Area 3

• Are fire assembly points clearly identified?

  Yes

  No

  N/A

• Are recycling machines labled with H&S signage?

  Yes

  No

  N/A

• Are all recycling bins in designated areas with appropriate signage?

  Yes

  No

  N/A

• Are smoking areas clean and tidy with signage highlighting smoking area?

  Yes

  No

  N/A

• Are smoking ashtrays overflowing?

  Yes

  No

  N/A

• Are any staff members wearing PPE?

  Yes

  No

  N/A

• Is the area clean, tidy and weed free?

  Yes

  No

  N/A

Glazed Link Toilets

• Is signage to the toilets visible and clean?

  Yes

  No

  N/A

• Are there parent / child facilities available?

  Yes

  No

  N/A

• Is the music playing at an acceptable level?

  Yes

  No

  N/A

• Are there flowers or plants in the toilets?

  Yes

  No

  N/A

• Is the temperature at a comfortable level?

  Yes

  No

  N/A

• Are the toilets clean and fresh smelling?

  Yes

  No

  N/A

• Are there coat hooks in the toilet cubicles?

  Yes

  No

  N/A

• Are the soap dispensers, hand dryers and paper towel dispenser clean, functioning and stocked?

  Yes

  No

  N/A

• Is the area under the hand dryers clean?

  Yes

  No

  N/A

• Are there any damaged tiles in the toilets?

  Yes

  No

  N/A

Glazed Link

• Are store directories available?

  Yes

  No

  N/A

• Are all blade signs clean and cobweb free?

  Yes

  No

  N/A

• Are all blade signs accurate for the brand?

  Yes

  No

  N/A

• Are all store facia signage and window areas clean and cobweb free?

  Yes

  No

  N/A

• Are windows in a good state of repair?

  Yes

  No

  N/A

• Do store windows appear to be clean?

  Yes

  No

  N/A

• Are all store window promotions current?

  Yes

  No

  N/A

• Are these any stores using suction devices or self adhesives? (Please list brands if 'Yes')

  Yes

  No

  N/A

• Are all window posters in good condition and wrinkle free?

  Yes

  No

  N/A

• Do you notice dual pricing or promotional offers on all product offers?

  Yes

  No

  N/A

• Do you notice any hand written signage in any stores or in Windows?

  Yes

  No

  N/A

• Do all thresholds appear clean and well maintained?

  Yes

  No

  N/A

Service Area 4

• Are fire assembly points clearly identified?

  Yes

  No

  N/A

• Are recycling machines labled with H&S signage?

  Yes

  No

  N/A

• Are all recycling bins in designated areas with appropriate signage?

  Yes

  No

  N/A

• Are smoking areas clean and tidy with signage highlighting smoking area?

  Yes

  No

  N/A

• Are smoking ashtrays overflowing?

  Yes

  No

  N/A

• Are any staff members wearing PPE?

  Yes

  No

  N/A

• Is the area clean, tidy and weed free?

  Yes

  No

  N/A

The Heart

• Are planters in good condition?

  Yes

  No

  N/A

• Are bins clean and not overflowing?

  Yes

  No

  N/A

• If an event is in The Heart are all health and safety requirements being met?

  Yes

  No

  N/A

• Are outside seating areas (including SOHO, Giraffe and Krispy Kreme) clean, tidy and litter free?

  Yes

  No

  N/A

• Is the floor (including SOHO, Giraffe and Krispy Kreme seating areas) clean and in good repair?

  Yes

  No

  N/A

The Longshop

• Are all blade signs clean and cobweb free?

  Yes

  No

  N/A

• Are all blade signs accurate for the brand?

  Yes

  No

  N/A

• Are all store facia signage and window areas clean and cobweb free?

  Yes

  No

  N/A

• Are windows in a good state of repair?

  Yes

  No

  N/A

• Do store windows appear to be clean?

  Yes

  No

  N/A

• Are all store window promotions current?

  Yes

  No

  N/A

• Are these any stores using suction devices or self adhesives? (Please list brands if 'Yes')

  Yes

  No

  N/A

• Are all window posters in good condition and wrinkle free?

  Yes

  No

  N/A

• Do you notice dual pricing or promotional offers on all product offers?

  Yes

  No

  N/A

• Do you notice any hand written signage in any stores or in Windows?

  Yes

  No

  N/A

• Do all thresholds appear clean and well maintained?

  Yes

  No

  N/A

Longshop Toilets

• Is signage to the toilets visible and clean?

  Yes

  No

  N/A

• Are there parent / child facilities available?

  Yes

  No

  N/A

• Is the music playing at an acceptable level?

  Yes

  No

  N/A

• Are there flowers or plants in the toilets?

  Yes

  No

  N/A

• Is the temperature at a comfortable level?

  Yes

  No

  N/A

• Are the toilets clean and fresh smelling?

  Yes

  No

  N/A

• Are there coat hooks in the toilet cubicles?

  Yes

  No

  N/A

• Are the soap dispensers, hand dryers and paper towel dispenser clean, functioning and stocked?

  Yes

  No

  N/A

• Is the area under the hand dryers clean?

  Yes

  No

  N/A

• Are there any damaged tiles in the toilets?

  Yes

  No

  N/A

Costa restaurant seating

• Are tables and seating clean and in good condition?

  Yes

  No

  N/A

• Are seating area floors clean and in good condition?

  Yes

  No

  N/A

South Mall

• Are store directories available?

  Yes

  No

  N/A

• Are all blade signs clean and cobweb free?

  Yes

  No

  N/A

• Are all blade signs accurate for the brand?

  Yes

  No

  N/A

• Are all store facia signage and window areas clean and cobweb free?

  Yes

  No

  N/A

• Are windows in a good state of repair?

  Yes

  No

  N/A

• Do store windows appear to be clean?

  Yes

  No

  N/A

• Are all store window promotions current?

  Yes

  No

  N/A

• Are these any stores using suction devices or self adhesives? (Please list brands if 'Yes')

  Yes

  No

  N/A

• Are all window posters in good condition and wrinkle free?

  Yes

  No

  N/A

• Do you notice dual pricing or promotional offers on all product offers?

  Yes

  No

  N/A

• Do you notice any hand written signage in any stores or in Windows?

  Yes

  No

  N/A

• Do all thresholds appear clean and well maintained?

  Yes

  No

  N/A

West Mall

• Are store directories available?

  Yes

  No

  N/A

• Are all blade signs clean and cobweb free?

  Yes

  No

  N/A

• Are all blade signs accurate for the brand?

  Yes

  No

  N/A

• Are all store facia signage and window areas clean and cobweb free?

  Yes

  No

  N/A

• Are windows in a good state of repair?

  Yes

  No

  N/A

• Do store windows appear to be clean?

  Yes

  No

  N/A

• Are all store window promotions current?

  Yes

  No

  N/A

• Are these any stores using suction devices or self adhesives? (Please list brands if 'Yes')

  Yes

  No

  N/A

• Are all window posters in good condition and wrinkle free?

  Yes

  No

  N/A

• Do you notice dual pricing or promotional offers on all product offers?

  Yes

  No

  N/A

• Do you notice any hand written signage in any stores or in Windows?

  Yes

  No

  N/A

• Do all thresholds appear clean and well maintained?

  Yes

  No

  N/A

• Do all thresholds appear clean and well maintained?

  Yes

  No

  N/A

West Mall Toilets

• Is signage to the toilets visible and clean?

  Yes

  No

  N/A

• Are there parent / child facilities available?

  Yes

  No

  N/A

• Is the music playing at an acceptable level?

  Yes

  No

  N/A

• Are there flowers or plants in the toilets?

  Yes

  No

  N/A

• Is the temperature at a comfortable level?

  Yes

  No

  N/A

• Are the toilets clean and fresh smelling?

  Yes

  No

  N/A

• Are there coat hooks in the toilet cubicles?

  Yes

  No

  N/A

• Are the soap dispensers, hand dryers and paper towel dispenser clean, functioning and stocked?

  Yes

  No

  N/A

• Is the area under the hand dryers clean?

  Yes

  No

  N/A

• Are there any damaged tiles in the toilets?

  Yes

  No

  N/A

Service Area 2

• Are fire assembly points clearly identified?

  Yes

  No

  N/A

• Are smoking areas clean and tidy with signage highlighting smoking area?

  Yes

  No

  N/A

• Are smoking ashtrays overflowing?

  Yes

  No

  N/A

• Are any staff members wearing PPE?

  Yes

  No

  N/A

• Is the area clean, tidy and weed free?

  Yes

  No

  N/A

Play Area

• Are there warning signs in the play area?

  Yes

  No

  N/A

• Is the play equipment clean and free of markings and mould?

  Yes

  No

  N/A

• Is Starbucks' outside seating area clean and tidy?

  Yes

  No

  N/A

• Is the play area free of litter?

  Yes

  No

  N/A

• Is the lighting in the play area in good working order?

  Yes

  No

  N/A

• Is safety flooring in good condition?

  Yes

  No

  N/A

• Is the play area in a good state of repair?

  Yes

  No

  N/A

North Mall

• Are all blade signs clean and cobweb free?

  Yes

  No

  N/A

• Are all blade signs accurate for the brand?

  Yes

  No

  N/A

• Are all store facia signage and window areas clean and cobweb free?

  Yes

  No

  N/A

• Are windows in a good state of repair?

  Yes

  No

  N/A

• Do store windows appear to be clean?

  Yes

  No

  N/A

• Are all store window promotions current?

  Yes

  No

  N/A

• Are these any stores using suction devices or self adhesives? (Please list brands if 'Yes')

  Yes

  No

  N/A

• Are all window posters in good condition and wrinkle free?

  Yes

  No

  N/A

• Do you notice dual pricing or promotional offers on all product offers?

  Yes

  No

  N/A

• Do you notice any hand written signage in any stores or in Windows?

  Yes

  No

  N/A

• Do all thresholds appear clean and well maintained?

  Yes

  No

  N/A

• Do all thresholds appear clean and well maintained?

  Yes

  No

  N/A

East Mall

• Do all thresholds appear clean and well maintained?

  Yes

  No

  N/A

• Do you notice any hand written signage in any stores or in Windows?

  Yes

  No

  N/A

• Do you notice dual pricing or promotional offers on all product offers?

  Yes

  No

  N/A

• Are all window posters in good condition and wrinkle free?

  Yes

  No

  N/A

• Are these any stores using suction devices or self adhesives? (Please list brands if 'Yes')

  Yes

  No

  N/A

• Are all store window promotions current?

  Yes

  No

  N/A

• Do store windows appear to be clean?

  Yes

  No

  N/A

• Are windows in a good state of repair?

  Yes

  No

  N/A

• Are all store facia signage and window areas clean and cobweb free?

  Yes

  No

  N/A

• Are all blade signs accurate for the brand?

  Yes

  No

  N/A

• Are all blade signs clean and cobweb free?

  Yes

  No

  N/A

West entrance & Carpark

• Is lighting in the car park in good working order?

  Yes

  No

  N/A

• Is the car park free of litter and cigarette ends?

  Yes

  No

  N/A

• Are all pay machines operational and pay machine areas clean and tidy?

  Yes

  No

  N/A

• Is all signage accurate and in good condition?

  Yes

  No

  N/A

• Are any areas affected by green mould or moss?

  Yes

  No

  N/A

• Do trees look healthy and well maintained?

  Yes

  No

  N/A

• Are grass and foliage areas well maintained and free of litter?

  Yes

  No

  N/A

• Is bicycle storage clean and in good condition?

  Yes

  No

  N/A

• Are disabled bays clearly marked?

  Yes

  No

  N/A

South Mall Toilets

• Is signage to the toilets visible and clean?

  Yes

  No

  N/A

• Are there parent / child facilities available?

  Yes

  No

  N/A

• Is the music playing at an acceptable level?

  Yes

  No

  N/A

• Are there flowers or plants in the toilets?

  Yes

  No

  N/A

• Is the temperature at a comfortable level?

  Yes

  No

  N/A

• Are the toilets clean and fresh smelling?

  Yes

  No

  N/A

• Are there coat hooks in the toilet cubicles?

  Yes

  No

  N/A

• Are the soap dispensers, hand dryers and paper towel dispenser clean, functioning and stocked?

  Yes

  No

  N/A

• Is the area under the hand dryers clean?

  Yes

  No

  N/A

• Are there any damaged tiles in the toilets?

  Yes

  No

  N/A

Service Area 1

• Is access door to roof locked?

  Yes

  No

  N/A

• Are fire assembly points clearly identified?

  Yes

  No

  N/A

• Are recycling machines labled with H&S signage?

  Yes

  No

  N/A

• Are parking bays clearly marked?

  Yes

  No

  N/A

• Are all recycling bins in designated areas with appropriate signage?

  Yes

  No

  N/A

• Are smoking areas clean and tidy with signage highlighting smoking area?

  Yes

  No

  N/A

• Are smoking ashtrays overflowing?

  Yes

  No

  N/A

• Are any staff members wearing PPE?

  Yes

  No

  N/A

• Is the area clean, tidy and weed free?

  Yes

  No

  N/A