T H Baker visit report

• Branch Visit number

• Type of visit Full or Part

• Branch name

• Conducted on

  Date

• Visit report completed by

• Branch manager name
  Address

• Manager on duty

Branch presentation external

• Exterior signage clean and working

  Yes

  No

  N/A

• Shutter clean and free from dust

  Yes

  No

  N/A

• Windows clean

  Yes

  No

  N/A

• External floor and approach clean

  Yes

  No

  N/A

• All window displays clean and free from dust

  Yes

  No

  N/A

• All items straight, clean, priced and the right way up

  Yes

  No

  N/A

• Are all displays well merchandised using pricing architecture

  Yes

  No

  N/A

• All promotional props well displayed and in correct location

  Yes

  No

  N/A

• Clear trading message in window, IFC etc

  Yes

  No

  N/A

• Is the window trading offer strong

  Yes

  No

  N/A

Branch presentation internal

• Interior signage working and clean

  Yes

  No

  N/A

• All lighting clean and working

  Yes

  No

  N/A

• Glass clean and free from dust and fingerprints

  Yes

  No

  N/A

• All mirrors clean and free from dust and fingerprints

  Yes

  No

  N/A

• Watch displays clean, priced, dust free and the right way up

  Yes

  No

  N/A

• All carpets and floors clean and hoovered

  Yes

  No

  N/A

• Are all items well merchandised using pricing architecture

  Yes

  No

  N/A

• Jewellery displays, clean, priced, dust free and straight

  Yes

  No

  N/A

• Promotional POS, displayed and in the correct location

  Yes

  No

  N/A

Understanding my business

• Can you tell me your target this week

  Yes

  No

  N/A

• Can you tell me what you have done so far this week

  Yes

  No

  N/A

• Can you tell me your months target

  Yes

  No

  N/A

• Can you tell me what you've done so far this month and what you now need to hit target.

  Yes

  No

  N/A

• Can you tell me what you average weeks turnover is

  Yes

  No

  N/A

• Can you tell me what you have set as an objective for your store this year

  Yes

  No

  N/A

• Do you know how many targets have you hit so far this year

  Yes

  No

  N/A

• Can you tell me who you best sales performer is?

  Yes

  No

  N/A

• Can you tell me who your worst sales performer is?

  Yes

  No

  N/A

Managing People and performance

• All trackers in place and upto date with full understanding

  Yes

  No

  N/A

• Targets in place for each person based on % of store turnover

  Yes

  No

  N/A

• Praise and recognition

  Yes

  No

  N/A

• Can each person tell me their weekly target and the stores weekly target

  Yes

  No

  N/A

• Sales consultant of the month

  Yes

  No

  N/A

• Monthly one to one for every member of the team

  Yes

  No

  N/A

• Under and poor performance are we finding out why

  Yes

  No

  N/A

Storage of stock

• All overstock stored safely and securley

  Yes

  No

  N/A

• Silver stock not tarnished and overstock in sealed bags

  Yes

  No

  N/A

• All damaged watches put on a 70 code

  Excellent

  Good

  Average

  Poor

  Needs urgent attention

• All overstock organised and labelled correctly

  Yes

  No

  N/A

• Are all items stored in a way to prevent damage

  Yes

  No

  N/A

Back of house

• Staff room, toilets clean and stocked

  Yes

  No

  N/A

• Back of house standards

  Excellent

  Good

  Average

  Poor

  Needs urgent attention

• Boxes and guarantees organised tidy and accessible

  Yes

  No

  N/A

• Workbench clean tidy and with all the correct tools

  Yes

  No

  N/A

Security

• Keys secure or attached to a person

  Yes

  No

  N/A

• All cabinets locked

  Yes

  No

  N/A

• Search policy in place, if required?

  Yes

  No

  N/A

Paperwork and administration

• Office neat tidy organised with all the correct paperwork

  Yes

  No

  N/A

• Banking done

  Yes

  No

  N/A

Health and safety

• Fire alarm test carried out every week and recorded

  Yes

  No

  N/A

• First aid kit present, with all elements and in date

  Yes

  No

  N/A

• Pat testing done and upto date

  Yes

  No

  N/A

• Fire exits clear and free from obstructions

  Yes

  No

  N/A

Communication

• Evidence of quality morning briefings

  Yes

  No

  N/A

• Rota set up, right people right place at the right time

  Yes

  No

  N/A

• Managers working peak times with different days off.

  Yes

  No

  N/A

• Quality upto date notice boards.

  Yes

  No

  N/A

• Incentives displayed and clearly comunicated

  Yes

  No

  N/A

• Are all noticed boards displayed and organised in a structured and engaging way

  Yes

  No

  N/A

People

• Dress code to company standard

  Yes

  No

  N/A

• Top performers being recognised

  Yes

  No

  N/A

• Customers being approached without prompting

  Yes

  No

  N/A

• Customers being approached in the windows

  Yes

  No

  N/A

• Report building with every customer

  Yes

  No

  N/A

• Asking for the sale

  Yes

  No

  N/A

Training and development

• Accountabilities and responsibilities for all displayed and reviews

  Yes

  No

  N/A

• Training matrix who needs what, well done

  Yes

  No

  N/A

• Are all toolkits up to date.

  Yes

  No

  N/A

• Appraisals and 3 objectives

  Yes

  No

  N/A

• Sales observations being done and recorded

  Yes

  No

  N/A

• Development plan in place for all staff

  Yes

  No

  N/A

• Training booked or planned based on development plan

  Yes

  No

  N/A

Sales, profit and KPI's

• Focus on the average week

  Yes

  No

  N/A

• Margin target being hit

  Yes

  No

  N/A

• Driving ASP and units

  Yes

  No

  N/A

• Is the store taking an average of £200 per week on TH March

  Safe

  At Risk

  N/A

• Is the store getting a minimum of 5 customer reviews per week

  Yes

  No

  N/A

• Sales targets being hit

  Yes

  No

  N/A

• Email data capture 50% minimum

  Yes

  No

  N/A

• Are you buying a minimum of 5 items a week pre owned.

  Yes

  No

  N/A

Customer Experience

• Seat

  Yes

  No

  N/A

• Gloves being worn when handeling product

  Yes

  No

  N/A

• Drinks available and being offered

  Yes

  No

  N/A

• Wowing the customer giving the plus 1

  Yes

  No

  N/A

Knowing your local town

• What's happening in your town?

  Yes

  No

  N/A

• Have you attended any events

  Yes

  No

  N/A

• Have you done any networking

  Yes

  No

  N/A

Additional information and support required

• People

• Product

• Performance

• Training

Summary of visit, comments and actions prior to next visit

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