T H Baker visit report

• Branch Visit number

• Type of visit Full or Part

• Branch name

• Conducted on

  Date

• Visit report completed by

• Branch manager name
  Address

• Manager on duty

Branch presentation external

• Exterior signage clean and lighting working

  Yes

  No

  N/A

• Shutter clean and free from dust

  Yes

  No

  N/A

• Windows clean

  Yes

  No

  N/A

• External floor and approach clean

  Yes

  No

  N/A

• All window displays clean and free from dust

  Yes

  No

  N/A

• All items straight, clean, priced and the right way up

  Yes

  No

  N/A

• Are all displays well merchandised using pricing architecture

  Yes

  No

  N/A

• All promotional props well displayed and in correct location

  Yes

  No

  N/A

• IFC or BNPL POS Straight bubble free, in line and at a good height.

  Yes

  No

  N/A

Branch presentation internal

• Light boxes fully illuminated and clean

  Yes

  No

  N/A

• Are all the backboard graphics the correct ones for this campaign.

  Yes

  No

  N/A

• All shelf lights have brand name and lights working.

  Yes

  No

  N/A

• All lighting clean and working

  Yes

  No

  N/A

• Glass clean and free from dust and fingerprints

  Yes

  No

  N/A

• All mirrors clean and free from dust and fingerprints

  Yes

  No

  N/A

• Watch displays clean, priced, dust free and the right way up

  Yes

  No

  N/A

• All carpets and floors clean and hoovered

  Yes

  No

  N/A

• Jewellery displays, clean, priced, dust free and straight

  Yes

  No

  N/A

• Promotional POS, IFC example cards, TH March POS

  Yes

  No

  N/A

• All gold and silver jewellery clean and not tarnished.

  Yes

  No

  N/A

• Check three sections and three items in each for tickets and correct prices

  Yes

  No

  N/A

• IFC tent cards being used and in good positions around high value products.

  Yes

  No

  N/A

• Has all repricing been done, and all paperwork and tickets filed to ensure compliance.?

  Yes

  No

  N/A

Understanding my business

• How many TH March have you sold in the last 7 Days minimum 2 per person.

  Yes

  No

  N/A

• Are you selling the new battery offer £10 ~ £20 ~ £30 and how many of each have you sold in the last seven days.

  Yes

  No

  N/A

• How many 1888 have you sold in the last month? Minimum 2

  Yes

  No

  N/A

• Can you tell me your target this week

  Yes

  No

  N/A

• Can you tell me what you have done so far this week

  Yes

  No

  N/A

• Can you tell me your months target

  Yes

  No

  N/A

• Can you tell me what you've done so far this month and what you now need to hit target.

  Yes

  No

  N/A

• Can you tell me what you have set as an objective for your store this year

  Yes

  No

  N/A

• Do you know how many monthly targets you have you hit so far this year

  Yes

  No

  N/A

• Can you tell me who your best sales performer is? and why?

  Yes

  No

  N/A

• Can you tell me who your worst sales performer is? and why? and what you are doing to rectify this?

  Yes

  No

  N/A

Managing People and performance

• Praise and recognition, public recognition?

  Yes

  No

  N/A

• One to ones for last month fully completed with detail and clear actions focused on areas of improvement. Also recognition for good and outstanding areas of performance. view best and worst performer reviews.

  Yes

  No

  N/A

Storage of stock

• All overstock stored safely and securley

  Yes

  No

  N/A

• Silver stock not tarnished and overstock in sealed bags

  Yes

  No

  N/A

• All damaged watches put on a 70 code

  Excellent

  Good

  Average

  Poor

  Needs urgent attention

• All overstock organised and labelled correctly

  Yes

  No

  N/A

• Are all watches that are sent to headoffice having links put back in.?

  Yes

  No

  N/A

• Are all SK diamonds at the correct price with RRP and now prices.?

  Yes

  No

  N/A

Back of house

• Staff room, toilets clean and stocked?

  Yes

  No

  N/A

• Are all items stored in a way to prevent damage?

  Yes

  No

  N/A

• Back of house standards?

  Excellent

  Good

  Average

  Poor

  Needs urgent attention

• Boxes and guarantees organised tidy and accessible?

  Yes

  No

  N/A

• Workbench clean tidy and with all the correct tools?

  Yes

  No

  N/A

Security

• Keys secure or attached to a person?

  Yes

  No

  N/A

• All cabinets locked?

  Yes

  No

  N/A

• Search policy in place, if required?

  Yes

  No

  N/A

• Are all gift cards in store matching amount on Bransom.

  Yes

  No

  N/A

• All used gift cards should be retained instore and re-used if in an appropriate condition.

  Yes

  No

  N/A

Paperwork and administration

• Office neat tidy organised with all the correct paperwork

  Yes

  No

  N/A

• Banking done

  Yes

  No

  N/A

• Are all HVC’s being completed and 10 checks being completed and signed by a manager and filed weekly.

  Yes

  No

  N/A

Health and safety

• Fire alarm test carried out every week and recorded?

  Yes

  No

  N/A

• First aid kit present, with all elements and in date?

  Yes

  No

  N/A

• Pat testing done and upto date?

  Yes

  No

  N/A

• Fire exits clear and free from obstructions?

  Yes

  No

  N/A

Communication

• Evidence of quality morning briefings?

  Yes

  No

  N/A

• Rota set up, right people right place at the right time?

  Yes

  No

  N/A

• Managers and Assistant managers working peak times with different days off.

  Yes

  No

  N/A

• Quality upto date notice boards?

  Yes

  No

  N/A

• Incentives displayed and clearly comunicated?

  Yes

  No

  N/A

• Are all noticed boards displayed and organised in a structured and engaging way

  Yes

  No

  N/A

People

• Dress code to company standard?

  Yes

  No

  N/A

• Top performers being recognised?

  Yes

  No

  N/A

• Customers being approached without prompting?

  Yes

  No

  N/A

• Window approaches happening without prompting?

  Yes

  No

  N/A

• Report building with every customer?

  Yes

  No

  N/A

• Customers being approached in the windows?

  Yes

  No

  N/A

• Asking for the sale?

  Yes

  No

  N/A

• Are we building a customer data base and building relationships for the future of our branch and company?

  Good

  Fair

  Poor

  N/A

• Who is responsible for CRM in this branch and rate how it being driven? please also add comments to detail response.

  Good

  Fair

  Poor

  N/A

Training and development

• Are all e:learning platforms complete and up to date?

  Good

  Fair

  Poor

  N/A

• Accountabilities and responsibilities shared communicated and displayed?

  Yes

  No

  N/A

• Training matrix who needs what, well done

  Yes

  No

  N/A

• Are all 1888 Academy books up to date.

  Yes

  No

  N/A

• Please view all probationary 1888 Academy books and check all reviews are up to date with constructive feedback?

  Yes

  No

  N/A

• Sales observations being done and recorded

  Yes

  No

  N/A

• Development plan in place for all staff

  Yes

  No

  N/A

• Training booked or planned based on development plan

  Yes

  No

  N/A

Sales, profit and KPI's

• Margin target being hit

  Pass

  Fail

  N/A

• Is the store getting a minimum of 5 customer reviews per week

  Pass

  Fail

  N/A

• Name, Email, Postal Address, mobile number data capture 50% minimum

  Pass

  Fail

  N/A

• Are you buying a minimum of 5 items a week pre owned.

  Pass

  Fail

  N/A

• Are you achieving your TH March target

  Pass

  Fail

  N/A

• Are all team member achieving their THM Target if not what action and development is being taken?

  Pass

  Fail

  N/A

• Are you achieving your wedding bar target, if not what is the plan?

  Pass

  Fail

  N/A

• Are you achieving your 1888 target?

  Pass

  Fail

  N/A

• Are you achieving you Cleaners and Valuation targets?

  Pass

  Fail

  N/A

• Do you understand why the above is important and why we measure KPI's

  Good

  Fair

  Poor

  N/A

• Are all swiss watch brand targets being achieved?

  Pass

  Fail

  N/A

Customer Experience

• Seat

  Yes

  No

  N/A

• Gloves being worn when handeling product

  Yes

  No

  N/A

• Drinks available and being offered, drinks menu available?

  Yes

  No

  N/A

• Wowing the customer giving the plus 1

  Yes

  No

  N/A

• Trays being used everytime

  Yes

  No

  N/A

Additional information and support required

• People

• Product

• Training

• Performance

CRM & Looking for business

• Do we have a CRM process in place and are we capturing data?

  Yes

  No

  N/A

• Are we making regular contact with our customers, and recording the contact?

  Yes

  No

  N/A

• How many customers do we have on the data base?

• Do we have sufficient customers on our data base to hold an event?

  Yes

  No

  N/A

• Are we engaging with other companies locally to drive business?

  Yes

  No

  N/A

• Are we looking to get involved with wedding fairs and local events?

  Yes

  No

  N/A

Company Values

• Can you name any three of the company values?

  Compliant

  Non-Compliant

  N/A

• Why are the values important?

  Good

  Fair

  Poor

  N/A

• Do you know where the values came from and why we have them?

  Yes

  No

  N/A

• Do feel the values add to the business, and the employees?

  Yes

  No

  N/A

Summary of visit, comments and actions prior to next visit