Tabcorp Operational Excellence - Agency

• Agency Name

  Select Ashfield - 3578 Burwood - 3777 Burwood South - 3871 Campsie - 3539 Clemton Park - 3883 Concord Central - 3953 Croydon - 3793 Croydon Park - 3880 Dulwich Hill - 3640 Earlwood - 3594 Five Dock - 3635 Haberfield - 3948 Marrickville Central - 3991 Russell Lea - 3913 Strathfield - 3527 Strathfield North - 3897 Strathfield South - 3925 Summer Hill - 3651

  • Ashfield - 3578
  • Burwood - 3777
  • Burwood South - 3871
  • Campsie - 3539
  • Clemton Park - 3883
  • Concord Central - 3953
  • Croydon - 3793
  • Croydon Park - 3880
  • Dulwich Hill - 3640
  • Earlwood - 3594
  • Five Dock - 3635
  • Haberfield - 3948
  • Marrickville Central - 3991
  • Russell Lea - 3913
  • Strathfield - 3527
  • Strathfield North - 3897
  • Strathfield South - 3925
  • Summer Hill - 3651

• Tabcorp - New South Wales Operational Excellence

• Conducted on

  Date

• Operational Excellence Review conducted by

  Select Steve Murray Carolyn Mindham Warwick Wood Warwick Wood Simon Dooley Simon Gosper Jade Clark Jay Riddle Allan Spinks David Rondo Terry Fowler Andrew Thomas Simon Norris Bevan White Jason Vane Clayton Komorowski Luke Harrison Kelly Gamblin Steve Lorger Brett Butcher Sean Scott Wesley Marley Wallace Lloyd Robson Jimmy Aschner Aidan O'Moore

  • Steve Murray
  • Carolyn Mindham
  • Warwick Wood
  • Warwick Wood
  • Simon Dooley
  • Simon Gosper
  • Jade Clark
  • Jay Riddle
  • Allan Spinks
  • David Rondo
  • Terry Fowler
  • Andrew Thomas
  • Simon Norris
  • Bevan White
  • Jason Vane
  • Clayton Komorowski
  • Luke Harrison
  • Kelly Gamblin
  • Steve Lorger
  • Brett Butcher
  • Sean Scott
  • Wesley Marley Wallace
  • Lloyd Robson
  • Jimmy Aschner
  • Aidan O'Moore

• Representative of Agency

Excellence in Planning & Performance

• Is this month's Activity Plan completed and visible to staff?

  Yes

  No

  N/A

• Next 2 month's Activity Plans meeting the BDM's expectations?

  Yes

  No

  N/A

• Agency Performance

• Most recent Mystery Shopper report is printed & available?

  Yes

  No

  N/A

• Most recent Sales Dashboard is printed & available?

  Yes

  No

  N/A

Excellence in Brand Presentation

• External Presentation - Signage

• External Signage is clean & operational?

  Yes

  No

  N/A

• Does the Agency have the new TAB Branding signage installed?

  Yes

  No

  N/A

• External presentation doors & windows are clean & operational

  Yes

  No

  N/A

• Internal Presentation

• Is the general cleanliness of the Agency acceptable?

  Yes

  No

  N/A

• Staff Presentation

• Staff wearing approved uniform?

  Yes

  No

  N/A

• Staff wearing name badge identification?

  Yes

  No

  N/A

Excellence in racing presentation

• All televisions are clean & operational and all vision is of high quality (all TVs are either LCD, LED or Plasma)?

  Yes

  No

  N/A

• Audio is at an appropriate level and is set to Retail Feed?

  Yes

  No

  N/A

• Only appropriate wagering vision is displayed?

  Yes

  No

  N/A

• Racing vision & audio

• Digital racing odds screens support events displayed (Major Metro meetings)?

  Yes

  No

  N/A

• Feature Wall screens are set to TAB recommended format?

  Yes

  No

  N/A

• Sky Racing 1 & Sky Racing 2 are adjacent in all locations?

  Yes

  No

  N/A

• Wall sheets are up and scratchings updated?

  Yes

  No

  N/A

• Additonal form is provided by Newspaper?

  Yes

  No

  N/A

• eTipping is provided

  Select Oracle Giddy Up Surepick Hot Picks Other None

  • Oracle
  • Giddy Up
  • Surepick
  • Hot Picks
  • Other
  • None

• Trackside Presentation

• Only Trackside vision and information is displayed?

  Yes

  No

  N/A

• Trackside caddies are fully stocked & near the Trackside unit?

  Yes

  No

  N/A

• Trackside vision is available in secondary location?

  Yes

  No

  N/A

Excellence in Sport Presentation

• Audio is at an appropriate level?

  Yes

  No

  N/A

• Onl sport vision is displayed on Televisions within the Sports Zone?

  Yes

  No

  N/A

• Sports form is displayed in the venue (printed form, relevant newspaper articles, upcoming sports events information etc)?

  Yes

  No

  N/A

• Digital sports odds screens support events displayed in the Sports Zone?

  Yes

  No

  N/A

Excellence in venue merchandising

• Current POS materials displayed according to TAB recommended formation and are in appropriate displays?

  Yes

  No

  N/A

• POS materials are in appropriate POS displays?

  Yes

  No

  N/A

• Full range of fully stocked MSC displayed according to the TAB recommended format?

  Yes

  No

  N/A

Excellence in Terminals

• All terminals are clean & operational

  Yes

  No

  No - call logged with SSC

Excellence in compliance

• Correct RG signage is displayed and the venue operates a self-exclusion program (Bet Care)?

  Yes

  No

  N/A

• TAB advices signed off by Agent & Staff

  Yes

  No

  N/A

Excellence in Occupational Health & Safety

• Are all fixtures in the Agency in safe & good working order (e.g. chairs, carpets, tables, racewall, anti-jump barriers etc)

  Yes

  No

  N/A

Signature of Agency Representative

• Add signature

  Sign