Toby Carvery - Table Management Diagnostics

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

• Current level of booking penetrations over the last 4 weeks?

  What is the current %

• Conference call date and time

  Date

• Conference call date and time

  Date

Pre Visit checks - Arrival

• Call site at peak - Is the booking handled correctly?

  Yes

  No

  N/A

• Can a booking be made online?

  Yes

  No

  N/A

• Is there external and internal POS prompts?

  Yes

  No

  N/A

GM knowledge checks

• Is the current performance of booking penetration on Sunday above 40% of total noms?

  Yes

  No

  N/A

• Does the GM know the log-in details for TMS?

  Yes

  No

  N/A

• Has the GM completed TMS e-learning?

  Yes

  No

  N/A

AM knowledge

• AM1 - Does the AM know the log-in details for TMS?

  Yes

  No

  N/A

• AM2 - Does the AM know the log-in details for TMS?

  Yes

  No

  N/A

• AM3 - Does the AM know the log-in details for TMS?

  Yes

  No

  N/A

• Have all AM's completed e-learning?

  Yes

  No

  N/A

• Check AM/TL knowledge on using TMS?

  Yes

  No

  N/A

Host Point

• Is the phone audible and answered within 3 rings even at peak?

  Yes

  No

  N/A

• Is there evidence of walk-in guests being encouraged to book online?

  Yes

  No

  N/A

• Do pagers prompt online bookings?

  Yes

  No

  N/A

• Does today's booking settings match table availability for the day?

  Yes

  No

  N/A

• Are tables being allocated at peak through to the day or by using auto allocate only?

  Yes

  No

  N/A

• Evidence of book now cards being given out?

  Yes

  No

  N/A

• Is there excessive amounts of tables being cancelled instead of being sat?

  Yes

  No

  N/A

• Are tables up to a 4 NOT being allocated more than 10 minutes in advance on peak sessions?

  Yes

  No

  N/A

Settings check

• Time slot analysis at peak - Does the availability match the sales per hour?

  Yes

  No

  N/A

• Is mid-week sessions fully open for bookings?

  Yes

  No

  N/A

• Is the advance bookings set to 200 days in advance?

  Yes

  No

  N/A

• Lead time to book - is this set to a minimum (15 min) at off peak time?

  Yes

  No

  N/A

• Lead time to book - Is this set to the same as a virtual waiting time for walk-in guests?

  Yes

  No

  N/A

• Table Joins - Does the amount of joins reflect the layout of the restaurant?

  Yes

  No

  N/A

• Is the table plan accurate to the current restaurant configurations?

  Yes

  No

  N/A

Special Days

• Are there special days set-up?

  Yes

  No

  N/A

• If yes - What days?

  List the days if applicable

• Does the GM know how to maximise the special day?

  Yes

  No

  N/A

• Are the minimum table settings available set to 2 covers as a minimum (Sunday's too)

  Yes

  No

  N/A

Text Messaging

• Have text messages been set-up?

  Yes

  No

  N/A

• Do guests receive a message 1/2 hour before there arrival?

  Yes

  No

  N/A

• Do guests receive a text message 2 hours after their visit?

  Yes

  No

  N/A

Team Member Checks

• Evidence of team members ability to book a table on TMS?

  Yes

  No

  N/A

• Are TM's using the second laptop to take telephone bookings online at peak times?

  Yes

  No

  N/A

• Is there evidence that guests are being prompted to book future visits at the end of their meal?

  Yes

  No

  N/A

• Is the figure of 8 person allocating tables and sending texts at peak using the second laptop?

  Yes

  No

  N/A

Additional Observations

• Any additional observations

  Observations made

• Target Booking Penetration to aim for?

  Aspirational % target