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Talon QSR Reporting is designed to allow Talon Air to collect and evaluate data via pilot feedback in order to continuously improve passenger and crew experiences. The reports are designed to provide insight into areas that are below standard and may require corrective action, as well as highlight above average performance for continued exceptional experience.
This report has scoring functions along with color coding to easily draw attention to areas the may need improvement. It is divided into six sections of a typical flight operation. Please submit 1 report for each leg flown even if there are multiple legs for the same client on the same day. Please include this as part of your post flight duties and send your report within 1 hour of leg completion.
The report is non punitive and should be filled out in its entirety. It is designed to help us build a better company and improve operations and customer satisfaction.
At the completion of the report select EXPORT to generate a PDF report for email. The Finish Button at the end only saves a copy to your device and will not transmit the data to the company.
Trip Info
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Select Date and Time of Report
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Aircraft Registration / Tail Number
- N591AK
- N539AK
- N299AK
- N729AK
- N318JH
- N369AK
- N279AK
- N106FF
- N929AK
- N412TF
- N899AK
- N699AK
- N349AK
- N21FX
- N119AK
- N508CK
- N453HB
- N860AP
- N78KN
- N818KC
- N394AK
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Client / Lead Passenger
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Crew
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Mission
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Overall Passenger Experience
- Excellent
- Great
- Good
- Poor
- Unsatisfied - Made Comments
- Unknown
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Additional information
Passengers and Weights
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Were the passenger's weights / names correct / passport info
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Please enter names and corrections needed below.
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Weights / Names / Passport Changes
Preflight
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Was the aircraft staged and prepped on time?
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Please Provide Details
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Please Select Passenger Arrival Time in Reference to Departure Time
- Greater than 1 Hour Early
- 45 Mins Early
- 30 Mins Early
- 15 Mins Early
- On Time
- 15 Mins Late
- 30 Mins Late
- 45 Mins Late
- Greater than 1 Hour Late
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Additional Details Regarding Early / Late Passenger Arrivals
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Please Select Condition of Aircraft INTERIOR when you arrived
- PERFECT SPOTLESS
- CLEAN - LIGHTLY SOILED
- MODERATELY SOILED OR SMELL
- HEAVILY SOILDED HEAVEY CLEANING NEEDED
- TRASHED - PROFESSIONAL CLEANING NEEDED
- NOT DISPATCHABLE
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Please Provide Images
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How did you resolve the issue?
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Please Select Condition of Aircraft EXTERIOR
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Please Provide Images
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Coffee loaded
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Ice
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Newspapers
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Dishes and Coffee Pots
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Catering
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Catering Image
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Were Passenger Preferences onboard?
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Specialty Wines and Liquor
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Please take an image of the wine for our inventory and tracking
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Departure FBO
- Excellent
- Great
- Good
- Poor
- Unsatisfied - Made Comments
- Unknown
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Please Provide Addition Details
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PREFLIGHT - Additional Details
Enoute
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Wifi Operational
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MB Per Sec - Internet Speed.
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Were there flight delays such as ground holds, holds enroute, or delay vectors?
- No Delays
- Weather
- Hold
- Delay Vectors
- Ground Stop
- Missed Approach Due to Weather or Traffic
- Mechanical Issues
- Other Delays - Explain
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Quality of Landing
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What was the primary condition of flight.
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Enroute Additional Information
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Check if you Diverted
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Please Provide Details
After Landing
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Passenger Transportation
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Was a carpet/runner ready at base of steps
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Was the Aircraft Parked Close to the Door or Transportation Available
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Please Rate Responsiveness of Arrival FBO Line Personnel
- Excellent
- Great
- Good
- Poor
- Unsatisfied - Made Comments
- Unknown
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Please Provide Additional FBO Detail
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Please rate the condition the passengers left the aircraft.
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Provide Images of Soiled/Trashed Aircraft
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Details
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Passenger Preferences not previously noted
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Addition Details and Passenger Comments
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Was your Trip Sheet Accurate.
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Errors Found
Post Flight
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Were there any maintenance issues which affected the passenger experience?
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What was the issue? How did you resolve it?
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Has maintenance been notified?
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Flip switch ON if continuing to another destination. Otherwise leave off and skip to "Final Trip Comments"
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Exterior Aircraft Cleaning Required
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Aircraft is Hangered
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Is the same crew remaining with aircraft?
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Messages for Next Crew
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Missing or Low Aircraft Stock
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Current Aircraft Location Airport and FBO
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Is aircraft locked?
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Final Trip Comments
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Additional Images
