-
Talon QSR Reporting is designed to allow Talon Air to collect and evaluate data via pilot feedback in order to continuously improve passenger and crew experiences. The reports are designed to provide insight into areas that are below standard and may require corrective action, as well as highlight above average performance for continued exceptional experience.
This report has scoring functions along with color coding to easily draw attention to areas the may need improvement. It is divided into six sections of a typical flight operation. Please submit 1 report for each leg flown even if there are multiple legs for the same client on the same day. Please include this as part of your post flight duties and send your report within 1 hour of leg completion.
The report is non punitive and should be filled out in its entirety. It is designed to help us build a better company and improve operations and customer satisfaction.
At the completion of the report select EXPORT to generate a PDF report for email. The Finish Button at the end only saves a copy to your device and will not transmit the data to the company.
Trip Info
-
Aircraft Registration / Tail Number
- N591AK
- N729AK
- N279AK
- N106FF
- N929AK
- N713AK
- N412TF
- N899AK
- N699AK
- N349AK
- N21FX
- N119AK
- N508CK
- N453JE
- N860AP
- N480JE
- N31JE
- N230JE
- N394AK
- N906JC
- N59JE
-
Select Date and Time of Report
-
Trip Requester as Denoted on Trip Sheet
-
Crew
-
Mission
-
Overall Passenger Experience
Preflight
-
Were the passenger's weights / names correct / passport info
-
Please enter names and corrections needed below.
-
Weights / Names / Passport Changes
-
Was the aircraft staged and prepped on time?
-
Please Provide Details
-
Please Select Condition of Aircraft INTERIOR when you arrived
- PERFECT SPOTLESS
- CLEAN - Normal Wear/Tear
- MODERATELY SOILED OR SMELL
- HEAVILY SOILDED HEAVEY CLEANING NEEDED
- TRASHED - PROFESSIONAL CLEANING NEEDED
- NOT DISPATCHABLE
-
Please Provide Images Of Items Needing to be Addressed (Pen Marks, Cracked Wood, Etc)
-
Did you discuss these issues with the LS Manager?
-
Who did You speak with and when?
-
Explain why you didn't speak to anyone about this issue.
-
Please Select Condition of Aircraft EXTERIOR
-
Please Provide Images of Items Needed to Be Addressed
-
Did you discuss these issues with the LS Manager?
-
Explain why you didn't speak to anyone about this issue.
-
Who did you speak with and when?
-
Did your Flight Have Catering?
-
Please Provide Photo of Catering as Displayed for Passengers
-
In Your Opinion was the Catering up to Talon Standards and as described on your trip sheet?
-
Were Passenger Preferences onboard?
-
Please Provide Additional Details
-
Departure FBO
-
Please Provide Addition Details
Enoute
-
Were there flight delays such as ground holds, holds enroute, or delay vectors? What was the delay in minutes?
- No Delays
- Weather
- Hold
- Delay Vectors
- Ground Stop
- Missed Approach Due to Weather or Traffic
- Mechanical Issues
- Other Delays - Explain
-
Explain the circumstances surrounding the delay and how many minutes the passengers were delayed.
-
What was the primary condition of flight.
-
How did the crew attempt to avoid or terminate Turbulence?
-
Briefly Explain the Passengers Enroute Experience and Include any Noteworthy Comments they made to you
-
Quality of Landing
-
Please explain the circumstances regarding he nonstandard landing
-
Check if you Diverted
-
Please Provide Details
After Landing
-
Passenger Transportation
-
Please explain the issue with the Ground Transportation.
-
Was Your Talon Issued Carpet/Runner at the Base of Steps
-
Explain why your Talon Runner wasn't present
-
Please rate the condition the passengers left the aircraft.
-
Provide Images of Soiled/Trashed Aircraft
-
How are you Planning to have the Aircraft Returned to Charter Ready Condition?
-
Passenger Preferences not previously noted
-
What a Comments were Made to the Crew as the Passengers deplaned and departed the aircraft?
-
Was your Trip Sheet Accurate.
-
Errors Found
Post Flight/MX
-
Wifi Operational.<br><br>If you had to reset the WIFI Please include an explanation in the MX issue section Following.
-
Briefly explain your issue here and follow with with a full explanation in the MX section below.
-
MB Per Sec - Internet Speed. Normal Speeds are as follows GoGo = 3 Mbps Satellite 349/699/508 = 200 Kbps Satellite GIV/G350 = 432 Kbps
-
Lav and Potable Water Serviced and checked for Correction Operation?<br><br>Ensure the Lav Water is filled to the right level.
-
Briefly explain what the issue is and then continue with your explanation in the MX section below.
-
XM Radio Operational?
-
Briefly Explain why the XM wasn't working and continue the explanation in the MX Section below.
-
Were there any MX Issues? Include issues during startup, any reboots, or anything out of the ordinary you had to deal with. Include Passenger service items as we such as WIFI, Lav Water Etc.
-
Explain what your issue was.
-
Did you Speak with Maintenance regarding your issues?
-
Explain you haven't spoke with MX.
-
Who did you speak with and what was the end result?
-
Is It Necessary to Hangar the Aircraft during your stay?<br><br>If any TS/Snow/Ice are forecasted you must have hangar secured.
-
What FBO is the Aircraft Hangared at and how much per night?
-
Messages for Next Crew to Be Entered into their Trip Comments.
-
Missing or Low Aircraft Stock
-
Is aircraft locked and Security Taped?
-
Which FBO and Airport is the Aircraft Secured at?
-
Please Rate your level of satisfaction with the quality of your flight planning services including Preflight briefing, Routing, fuel burn, and accuracy.
-
How could we have done better?
-
How would you rate the coordination of ground handling services and ground transportation?
-
What could we have done better?
-
Did you hotel accommodations meet your requirements?
-
What could have been done better?
-
How would you rate your experience when calling for support, for example was the staff professional, knowledgable and responsive?
-
What in your opinion could have been done better?
-
Final Trip Comments *Ensure you Call into CA and Debrief your QSR for Completion*
