TASSIE Clubs - SPM visits

• Site conducted

  Select Zap Burnie Zap Devonport Zap Mowbray Zap Newstead Zap Launceston City Zap Kings Meadows Zap Bridgewater Zap Claremont Zap New Norfolk Zap Claremont Zap Moonah Zap Glenorchy Zap Glenorchy Central Zap North Hobart Zap Hobart City Zap Hobart CBD Zap Hobart Central Zap Howrah Zap Premium Zap Sandy Bay Zap Kingston Zap Shoreline Zap Rosny Zap Sorell

  • Zap Burnie
  • Zap Devonport
  • Zap Mowbray
  • Zap Newstead
  • Zap Launceston City
  • Zap Kings Meadows
  • Zap Bridgewater
  • Zap Claremont
  • Zap New Norfolk
  • Zap Claremont
  • Zap Moonah
  • Zap Glenorchy
  • Zap Glenorchy Central
  • Zap North Hobart
  • Zap Hobart City
  • Zap Hobart CBD
  • Zap Hobart Central
  • Zap Howrah
  • Zap Premium
  • Zap Sandy Bay
  • Zap Kingston
  • Zap Shoreline
  • Zap Rosny
  • Zap Sorell

• Conducted on

  Date

• Prepared by

• MSR Name

INTRODUCTION

• Guest register on the desk?

  Yes

  No

  N/A

• Introduction on the process (Put you in the guest register, I'll go through some questions about your health & fitness goals, show you around and then we will find the best membership option for you.

  Yes

  No

  N/A

• Signed you in the Guest register?

  Yes

  No

  N/A

• Don't ask - just take through a tour.

  Yes

  No

  N/A

NEEDS ANALYSIS

• Question 1 - health and fitness goals

  Yes

  No

  N/A

• Question 2 - health and fitness goals

  Yes

  No

  N/A

• Question 3- health and fitness goals

  Yes

  No

  N/A

TOUR

• Goes to prospect's area of interest first

  Yes

  No

  N/A

• Show how to use diagrams

  Yes

  No

  N/A

• Show interface of cardio equipment and how to use it

  Yes

  No

  N/A

• Shows through bathrooms and where to fill up water bottles

  Yes

  No

  N/A

• Has the MSR taken you to the Emergency Station and explained everything in there?

  Yes

  No

  N/A

• Is there any area of the club that you would like me to go through in further detail?

  Yes

  No

  N/A

PRICE PRESENTATION & OBJECTION HANDLING

• Was the zap website already open in the computer?

  Yes

  No

  N/A

• Are you looking at using one Zap club or multiple?

  Yes

  No

  N/A

• Knows how many clubs we have in Tassie? How many in Hobart region? How many in Australia?

  Yes

  No

  N/A

• Starts with 1-month, 12m, 18m (in correct order)

  Yes

  No

  N/A

• Explained the benefits of getting 12-month and 18-month (additional weeks + start up fee, etc..)?

  Yes

  No

  N/A

• Out of these options, which one suits you best

  Yes

  No

  N/A

• PT packs offered?

  Yes

  No

  N/A

• Objection - is that the only thing stopping you from getting started today?

  Yes

  No

  N/A

• Objection - if there was something we could do about it, would you get started today?

  Yes

  No

  N/A

• High Authority call?

  Yes

  No

  N/A

REFERRALS

• Has asked about referrals?

  Yes

  No

  N/A

• Did the MSR try to overcome referrals objection?

  Yes

  No

  N/A

• Yes

  No

  N/A

General notes

• Any general feedback/notes that require adding?

• Is the daily checklist out and being used? Excel spreadsheet

  Yes

  No

  N/A

• Is the daily Open and Close checklist on Integrum being completed 2x a day?

  Yes

  No

  N/A

• Is there a kisi fob in the outside lockbox?

  Yes

  No

  N/A

• Is the MSR using Dimeo's groupchat to report any cleaning issues?

  Yes

  No

  N/A

• Does the MSR know what is the Cleaner's scope and days of additional jobs?

  Yes

  No

  N/A

• Does anything require adding into Jira?

  No

  Yes

• Are the Safety planner and First Aid sheet being ticked off?

  Yes

  No

  N/A

• Does the MSR know how to check Facilities jobs on PowerBI?

  Yes

  No

  N/A

• Has the MSR been following up on any Facilities job that is taking too long with us?

  Yes

  No

  N/A

• Does anything on the exterior require attention (gardens/litter in carpark etc)

  No

  Yes

• Does the MSR know the U18s sign up procedure? and difference between about 14, 15 and 16&17yo?

  No

  Yes

• Does the MSR know all documents in the Tas Resources and Link tab?

  Yes

  No

  N/A

• Leads check in Gymsales - Does the MSR know all the leads they have?

  Yes

  No

  N/A

• Does the MSR know how to find those leads?

  Yes

  No

  N/A

• Performance focus to be checked next week - PowerBI and Gymsales KPIs

• Does anything require cleaning/rectifying today? Check all areas and take photos

  Good

  Fair

  Poor

  N/A

• Extra cleaning focus to be checked next week