TBC: Operations: Closing Checklist

• Audit Title

• Conducted on

  Date

• Prepared by

Operations: Closing Checklist

Result: Deliver a consistent product to our members each and every visit.

Materials Needed: A cheerful attitude.

Overall Accountability: Opener

Reporting Position: General Manager

• Turn off open sign and lock front door.

• While logged into Clear access the Cash Drawer Report (Resources>Cash Drawer)

• Print out the report.

• Take out the cash drawer and perform a drawer countdown.

• CASH: Cross referencing the Cash Drawer Report that was printed please verify that the drawer countdown you just performed equals the "Total Cash in Drawer". (Cash>Total Cash in Drawer:)

• Open the Operations Manual and find the Drawer Countdown Form and reference today's date.

• If cash CORRECT, (your drawer countdown equals the Cash Drawer Report) then indicate the PM Cash Total for the appropriate day. (Total:$_____)

• If cash INCORRECT, (your drawer countdown does not match the Cash Drawer Report) then verify if the beginning balance on the Drawer Countdown Form (AM Total) was improperly entered into Clear.

• If the beginning balances match then you must perform another drawer countdown to verify the accuracy of your count.

• If there is still a discrepancy between your cash drawer count and the Cash Drawer Report then: 1. Send an email to the General Manager indicating the error/discrepancy so that he/she can further investigate the cause on the following business day. 2. Indicate your PM Cash Total on the Drawer Countdown Form.

• CHECKS: Cross referencing the Cash Drawer Report please verify that the total amount of checks in the drawer match the Cash Drawer Report (Checks>Total Checks in Drawer:)

• If there is a discrepancy in the total amount of checks versus the Cash Drawer Report then send an email to the General Manager indicating the error/discrepancy so that he/she can further investigate the cause.

• While logged into Clear access the report Daily Sales (Resources>Reports>Daily Sales) and ensure that you reference today's date in the Date From and Date To section. Hit Run Report.

• Print out the Report

• Run the merchant settlement report.

• Accessing credit card machine, click on Reports>Settle>Enter Password: (00000000) and hit Enter/Yes (Green Button), the machine will then list the total sales for the day: hit Enter/Yes (Green Button), the machine will then list the total refunds for the day: hit Enter/Yes (Green Button). The Settlement Report will now be printed.

• Referencing the Settlement Report and Daily Sales Report please verify that the total credit card sales and the sales by card type (VISA, MC, Discover, AMEX) on the Settlement Report matches the Daily Sales Report.

• If the daily sales by card type do not match the Daily Sales Report then you must analyze todays daily transactions. While logged into Clear, access the Payments by Day Report (Resources>Reports>Accounts>Payments by Day). Ensure today's day is in the date field and hit search. It will list all of todays transactions by amount and tender type. Print out the report and retrieve from office.

• Take all of the credit card receipts and separate by card company (Visa, MC, Discover, AMEX). Now go down the list of daily transactions one by one verifying that the dollar amount and the card company is correct. If you find an error you must click on the invoice number and make an adjustment to Tender Type. Clearly indicate all changes made on the printed out Payments by Day Report. Continue down the list of transactions looking for additional errors. Once this has been completed you must reprint out today's Daily Sales Report to determine if the adjustments has resolved the imbalance. If you are unable to identify the problem then please make appropriate notes on the Payments by Day Report and send a detailed email to the General Manager indicating the problem.

• Verify that the total Refunds on the Settlement Report matches the Daily Sales Report.

• Take all Credit Card Merchant receipts from the cash drawer and staple the Settlement Report on top of the receipts.

• Remove the appropriate dollar amount needed to reduce the cash drawer down to a balance of $150.00.

• Please indicate the exact dollar amount deducted from cash drawer for deposit on the Drawer Countdown Form (DEP:$_____).

• Please indicate the ending dollar amount in the drawer on the Drawer Countdown Form. The TOTAL minus the cash removed (DEP) should equal the Ending Amount. (Ending Amt:$______)

• Sign the Drawer Countdown Form for verification.

• On the Cash Drawer Report please indicate the dollar amount deducted from the Cash Drawer for deposit and date and initial the report. (Note: This dollar amount should match the amount indicated on the Drawer Countdown Form.)

• Take the Cash Drawer Report, Daily Sales Report, Payments by Day (If necessary) Checks, Merchant Credit Card Receipts, Settlement Report, and the Cash deducted from drawer and place it in the supplied envelope labeled the appropriate day of week.

• Place the cash drawer and closing envelope put it in a secure location indicated by the GM.

• Turn off front computers (2).

• Turn off Round Clock

• Turn off music (receiver in storage room)

• Turn off front and rear television's.

• Perform a walk through of the club to ensure closing checklist has been completed, the club is up to TBC core standards and is prepared for the schedule morning classes. (trash, cleanliness of floors, paper products in restrooms, sanitizer wipes, etc, etc)

• Turn off all interior lights with the exception of the last switch on the right (outer edge lights). Turn this switch on so that foot traffic may see inside the store (visual effect).