TBM Christmas Big Hit Visit

• Christmas big hit visit

• Pub Name

• Conducted on

  Date

• Prepared by

Externals

• Is the business decorated externally for Christmas?

  excellent - high impact - very creative

  standard decs - some nice touches

  basic decs

  no impact - poor

• Are external standards good? No weeds, cigarette bins emptied, beer gardens looking good etc

  Yes

  No

  N/A

• Are Christmas opening times being communicated externally

  Yes

  No

  N/A

• Is Christmas food being communicated externally?

  Yes

  No

  N/A

• Are Christmas drinks and events being promoted externally including New Years Eve?

  Yes

  No

  N/A

Internals

• Are the entrance decorations creative and welcoming.

  excellent - high impact - very creative

  standard decs - some nice touches

  basic decs

  no impact - poor

• Is the back bar merchandised well with premium product focus and creative decorations?

  amazing - in line with stocking policy and great focus on premiumisation, upswell and Christmas

  nice back bar but some elements missing

  decorations but no clear merchandising

  no real effort - poor

• Is Christmas food promoted internally on pos or blackboards

  Yes

  No

  N/A

• Are internal decorations creative and and imaginative?

  excellent - high impact - very creative

  standard decs - some nice touches

  basic decs

  no impact - poor

• Are Christmas events being promoted internally featuring 5 golden ring events and New Years Eve?

  Yes

  No

  N/A

• Are Christmas opening hours clearly communicated internally?

  Yes

  No

  N/A

• Is the Stonegate golden sledge incentive on display back of house with targets inserted?

  Yes

  No

  N/A

• Are team incentives in place for the festive period with clear targets and rewards detailed?

  Yes

  No

  N/A

• Is the Christmas sales plan available?

  Yes

  No

  N/A

Food and Drink

• Are festive ales available and all well merchandised?

  Yes

  No

  N/A

• Is Christmas walk in food avaliable?

  Yes

  No

  N/A

• Was Christmas food served in appropriate time and to spec?

  Yes

  No

  N/A

• Are festive drinks available?

  Yes

  No

  N/A

• Drinks served to spec and in a timely fashion?

  Yes

  No

  N/A

• Was an upsell on food or drink offered?

  Yes

  No

  N/A

• Did you and other guests recieve friendly service today? #GR8Serve

  Yes

  No

  N/A

• Is there evidence of project 2 fingers delivery and performance tracking?

  Yes

  No

  N/A

Digital

• Is pre-booking actively marketed on site and are all the team aware of the process?

  Yes

  No

  N/A

• Is the central website up to date with golden ring activity listed on What's on page?

  Yes

  No

  N/A

• Is Facebook screaming Christmas with events created for golden ring activity and New Years Eve?

  Yes

  No

  N/A

• Has site achieved confirmed Christmas bookings target? If not are they aware of % achieved to date?

  Yes

  No

  N/A

Other

• If visiting during sports event, is STS and minute to win it evident?

  Yes

  No

  N/A

• Are toilets in good working order with all locks working, paper, soap, free from graffiti, smelling nice etc?

  Yes

  No

  N/A

• Do site have a clear ROTW in place and communicated well?

  Yes

  No

  N/A

Bonus section

• Is there anything else worthy of mention which you feel is worth bonus points for going above and beyond?

  exceptional division leading idea

  combination of a number of unique and memorable additions

  one thing which stands out

• Is the site one step ahead of the competition?

  Yes

  No

  N/A