#Team Rogue Customer Eyes Audit

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Personnel

Exterior

• On approach does the restaurant look inviting, tidy and well lit?

  Yes

  No

  N/A

Entrance

• Are the doors clean of finger marks?

  Yes

  No

  N/A

• Is the host stand clean, tidy and clear of clutter?

  Yes

  No

  N/A

• Area clear of cleaning equipment, spray, cloths, wet floor signs in view of the customer?

  Yes

  No

  N/A

• How was your welcome?

  Very Welcoming

  Friendly

  Robotic

  No Welcome :(

• Were you offered any drinks during your wait?

  Yes

  No

  N/A

Co-ordination Area & Tills

• Nothing but food, baskets and a spike on co-ordination area?

  Yes

  No

  N/A

• Co-ordination set up for success? Pre-portioning, if not co-ordinator able to explain rationale?

  Yes

  No

  N/A

• Is the correct, current promotional collateral on display?

  Yes

  No

  N/A

• Are the tills area generally clean and clear of clutter

  Yes

  No

  N/A

• Overall was there an attempt to upsell the Fino side?

  Yes

  No

  N/A

• Overall was there an attempt to upsell Drinks (Rubro/Juices/Alcohol)?

  Yes

  No

  N/A

Takeaway area

• Are takeaway menus available?

  Yes

  No

  N/A

• Are sauces well displayed? Are they in a menu box?

  Yes

  No

  N/A

• Has the customer journey from a takeaway perspective been thought through?

  Yes

  No

  N/A

• Overall was there an attempt to upsell a drink?

  Yes

  No

  N/A

Condiment Area

• Are the sauce bottles sufficient, and in good condition?

  Yes

  No

  N/A

• Does the restaurant have all condiments i.e Pepper grinder, Vinegar etc?

  Yes

  No

  N/A

• Are there sufficient bottles of Vusa?

  Yes

  No

  N/A

Food and service

• Was the Trio burger presented to standard?

  Yes

  No

  N/A

• Was the food cooked to standard & appetising?

  Yes

  No

  N/A

• Overall is it evident that the basic service focus of Menu clear, check back, and plate clear before departure is in effect?

  Yes

  No

  N/A

• Did you receive a checkback? Any issues resolved?

  Yes

  No

  N/A

Leave Happy

• Were you asked to give feedback?

  Yes

  No

  N/A

• Did the team bid you farewell?

  Yes

  No

  N/A