Information
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Document No.
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Audit Title
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Client / Site
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Conducted on
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Prepared by
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Location
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Personnel
External
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Are all external lights working and on where appropriate
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Are chairs and tables in correct position and clean
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Are ash trays clean and empty
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Are plants in good condition and watered
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Are menus displayed on tables
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Are shop fascia and protruding T sign both clean
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Is external glass clean
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Are the correct posters displayed properly
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Are A boards clean and displaying correct posters
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Are all external areas dirt and dust free
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Are external blackboards up and displaying the correct message
Upstairs
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Is shop the correct temperature
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Is the correct music playing and at the right volume
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Is the air conditioning clean and set to 20 degrees (if doors closed)
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Are all lightbulbs working and is there a good supply of spare bulbs
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Are langer filters clear of dust
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Are all fridges and freezers working to correct temperatures
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Is all stock neatly ordered in fridges and freezers
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Does the counter look clean and tidy from the customers point of view
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Is it neat and tidy behind and underneath the counter
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Is there sufficient stock of all items behind the counter for the day
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Are all cups, plates, crockery and cutlery properly clean
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Are all shelves dust free
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Does the bread behind the counter have a date stamp on
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Are baby chairs available and clean
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Are the floors and all surfaces clean and dust free
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Are tables and chairs all clean and all tables cleared within one minute
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Are all tables wobble free
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Are the floors kept clean and swept during the day
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Are all walls clean of stains
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Are all staff presentable and wearing correct uniform
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Are staff friendly to customers without being false
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Does the Barista ensure the coffee area is clean, tidy and stocked
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Are black towels available and clean in coffee station
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Is all equipment upstairs clean and operational
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Does the grinder extract correct coffee amount
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Does the coffee machine extract correct amount to specified time
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Is coffee weighed, and the correct weight
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Is coffee the correct temperature
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Is coffee served in the correct cup with brown sugar
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Is tea served in a pot with white sugar
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Is tea served with a cup and saucer, and a dish for the tea bag
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Are all product labels up and in the right place
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Is there a good level of stock of all products relative to the time of day
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Does all food look good and properly cooked (beef rare, baguettes golden brown etc)
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Are croissants properly baked and displayed
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Is there the correct selection of cakes on display and do they look great?
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Are the langers all clean
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Are tent cards displayed in langers where appropriate
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Are all drinks, crisps etc well stocked
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Are all sundry items (napkins, cutlery etc) well stocked
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Is the fruit properly washed and well displayed
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Do all cakes look fresh and appetising
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Are all relevant items date stamped
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Are the correct posters and blackboards up
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Are stairs swept and clean
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Are the toilets clean, tidy and well stocked
Prep
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Are all items labelled and appropriately packaged
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Check benches have all new products and sku number and recipe folders are complete and in order.
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Are the fridges and storage areas clean and well organised
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Are major ice deposits being cleared from fridges and freezers
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Are the benches up to date and showing what is made and what is on demand
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Are stock sheets for freezers being maintained
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Do stock levels look reasonable
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Are recipe books in place
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Has wastage been recorded on benches
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Have all items not required been disposed of
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Are fridge temperature checks recorded
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Date of last stock check of packaging
Kitchen
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Are all items labelled and appropriately packaged
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Are ovens clean
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Are food products that have been opened in sealed containers
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Are fridges and storage areas clean and well organised
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Are major ice deposits being cleared from the fridges or freezers
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Are food and fridge temperature checks complete
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Is the floor and other areas cleaned
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Is there washing up liquid, and clean sponges and scourers
Admin
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Has the checklist been ticked and everything done
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Shop to do list is done
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Freezer stock sheet is up to date
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Order sheets are being done accurately
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Are all new starter forms complete and up to date
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Are all holiday forms complete and up to date
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Are all sickness records correct and up to date
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Have all wash hand basins got soap and blue towel
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Are all items on the till and correct
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Are Rotas up to date with yesterday's amendments and sales
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Is there a rota printed and on display for the current week and for the following week if it is Thursday or Friday
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Are temperature records all up to date and filed correctly
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Is all other filing and admin done and up to date
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Is the cash book and change record up to date with the correct change in the safe and correct banking
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Have all staff clocked in and out properly
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Are cost of sales up to date and correct and do they have actual sales input
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Is the cleaning cupboard tidy and well stocked
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Have all answerphone messages been dealt with and deleted
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Is the platter folder and file up to date and correct
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Are old emails filed away
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Is there sufficient change in the tills and in the safe
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Is the office tidy and are all drawers in the office tidy
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Do we have a good stock of printer ink, paper and labels
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Are fire extinguishers in place
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Are mouse traps in place
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Does everyone in the kitchen / prep area have a valid food hygiene certificate<br>
Overall
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Any other general comments