Title Page

  • Conducted by

  • Date

Shrink meeting

  • Has the store had a shrink meeting in the last 7 days?

  • Is the shrink board up to date with latest shrinkage reporting ?

  • Is the current deep dive action plan displayed from the last MST?

Waste & food surplus

  • Is waste being accurately recorded daily?are prints signed by the manager who checked the accuracy of the download?

  • Is cleaners waste and damages being recorded daily ? Check fo consistency throughout day .

  • Do all departments have a designated waste area and are colleagues aware of this ? Are the correct bags being used ?

  • Are all good recycling zones secure ? (Check raw meat waste , produce waste , general & food waste areas).

  • Charity donations- pick up a PDA and check last nights charity donation was submitted.failure to submit can lead to shrinkage.NA if no charity donation was made .

  • Colleague shop submissions - Review the most up to date withdraw and hold report to check if the store is following the correct process for colleague shop donations ?

  • Loose product waste - review the previous 7 days loose products waste , does it fit the size & turnover of the store .

Fresh Foods

  • Are chillers marshalled to allow accurate gap scan / count routines , ensuring all stock is grouped together and not dual located ?

  • Is there any evidence of grazing in chillers / behind cages / racking ?

  • Is there any colleagues shopping left in chillers?

  • Is the meat waste cage securely locked with a top on the cage and sent back regularly to ensure no build up ?

  • Are the scales working correctly on produce ?

  • Is product recognition training on checkouts and multi skill colleagues taking place ? Are front end team being updated On new lines

Self serve & main bank

  • Do both SSC and SAYS have the appropriate number of colleagues serving customers that reflects the store heat map?

  • Can the colleagues describe the ways loss happens through SSC I.e contactless , walk offs , barcode swaps ?

  • Are colleagues performing a thorough service check when prompted?

  • Can the self-checkout colleagues describe the training they have completed to support them?

  • Do the colleagues know about the SAYS scorecard ?

  • Is there a process to manage voids on self - checkout?

  • Are all scales working on every till including self -service ? If not ,are they reported and removed from scheduler & reference number noted in logbook ?

  • Is there a process to manage department key entry ?

  • Is the PLU list up to date ?

Process & routine

  • Have all transfers been auctioned correctly on a PDA and reviewed by a manager ?

  • Are DSS weekly summary reports (ins/outs) being printed ,filed ,reviewed and signed by a manager weekly?

  • No deliveries are left to auto confirm

  • All direct bread & milk deliveries should be received using a PDA

  • Is the product write off function only being used for EPWs as instructed by company? (Check for evidence)

  • Are all company stock control routines being followed weekly ?

  • All clearance routines are being followed as per company process.

  • All high value products have the appropriate security protection as per the latest product protection guide .(updated checklist sent week 11)

  • Is waste being recorded across all departments throughout the trading week.

Grocery, health £ beauty & BWS

  • Is there any untagged high value wine /spirits stock left unattended on the shopfloor ?

  • Does thy he high value spirit lock up have a designated colleague list and is access restricted, can entry be gained ? If biometrics review the permissions lists on the system .

  • Are any high risk shrink lines being kept on the capping shelves ?

  • Are the chewing gum cabinets on the shopfloor locked when not being replenished? The cabinets cannot be accessed using a combination of the store number

  • Is there any untagged high value health & beauty stock left unattended on the shopfloor ?

General merchandise

  • Are high value lock ups secured & have a designated colleague list with access restricted? If biometrics review the permissions lists on the system

  • Are all ARN boxes being scanned out correctly as per the process within timescales ?

  • Is the news & magazines delivery being checked in correctly

  • Are out of range and old promotional news & mags titles returned to wholesaler immediately ?

  • Are newspapers removed from sale and bundled ready for return the following morning?

  • Is the weekly fixture scan completed as per required process and any out of range and recall title returned ?

  • Are magazine returns completed at least three times a week ?

  • Is there an active control of the clothing fitting rooms with items being taken into the clothing changing rooms being managed ?

Dotcom

  • Is the return process robust?

  • Are all deliveries being signed for by the customer on the REACH device ?

  • Are all high value items locked away securely?

  • Is the de-tagger locked and only opened when necessary by manager or team support ? Is key control in place ?

Store engagement

  • There is a high level of engagement around the store on shrinkage and preventing loss

  • Shrinkage is discussed at team 5 meetings

  • Where applicable the security officer is greeting at the front of the store and actively engaging customers as they enter and exit.

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