TESCO ATM Installation Handover & Snagging Report V2.2

Site Details:

• Audit Type & Site Name:

• Prepared By:

• Store Number:

• Store Name

• Handover Date:

• Conducted on

  Date
• Location
  Address

ATM Details

• LU Name / ATM ID:

• ATM model:

• ATM SERIAL NUMBER

• ATM Housing Type:

• ATM position from within room:

• Central Station No for alarms: tel:03456 050850 Option 1

• Have alarms been set up correctly and signals confirmed with Central Station?

  Yes

  No

• Alarm Confirmation Number from Central Station to verify correct signals have been set up

• Person's name spoke to at Central Station

• CABLE TIE HAS BEEN REMOVED FROM CENCON LOCK

Signed for as meeting standards of safety and security - particularly lights, locking, door viewer, panic alarm, telephone as working.

• Is there any evidence of skimming devices on the ATM?

  Yes

  No

  N/A

• Is there any evidence of tamper on the EPP?

  Yes

  No

• Is there any evidence of tamper on the PC core?

  Yes

  No

• How many sets of Alarm Fobs have you received?

• How many sets of ATM Room keys have you received?

• Are the Lock point Inner safe doors installed?

  Yes

  No

• Has the correct Access code been set ?

• Yes

  No

  N/A

• WATER INGRESS
  
  PLEASE ENSURE THE FOLLOWING QUESTION IS COMPLETED AND PHOTOGRAPHS ARE TAKEN.
  ANY SILICONE SEALANT WHICH IS POOR QUALITY MUST BE REPORTED TO THE PMO TEAM IMMEDIATELY.
  
  

• Has the ATM Bezel been sealed with silicone sealant with no gaps, this includes any signage fitted around the Bezel

  Yes

  No

  N/A

• Is there any signage being fitted ?

  Yes

  No

  N/A

• ATME Name and Position:

  Sign

• Note: If site is Superstore Extra or Metro keys are to be distributed as follows:
  
  1. One Key/Fob in red pouch handed to store manager to place in the store safe
  
  2. One Key/Fob handed over to Loomis
  
  3. One Key/Fob placed in the Blue Box

• Note : If store is a Express or One stop keys are to be distributed as follows :
  
  1. One key and Fob in Red pouch and pleased in the blue box
  
  2. One key and Fob to be placed in blue box for NCR engineering
  
  3. One key and Fob to be handed over to Loomis
  

Signed by Tesco Store Manager to confirm key received (if other than Cash Office housing or Express).

• Feedback or Comments from Handover Representative:

• How many sets of keys have you received for retention in Store safe in case of emergency?

• If all works have not been completed, please identify all outstanding snags and owners on snagging sheet below.

• Key Pouch Serial Numbers: (4 seal numbers are to be noted)

• Store Manager or Representative signature (name and position):

  Sign

• Have all works been completed to required standards?

  Yes

  No

• Feedback or Comments from Store Manager or Representative:

Signed by NCR on behalf of Tesco to confirm final survey carried out and detailed snagging report completed:

• Have photos been taken of the installation, internal and external and customer view?

  Yes

  No

• NCR Signature (Name and Position):

  Sign

SNAG REPORT

The ATM

• 1. Is the ATM fully functional and passed the dispenser test?

  Yes

  No

  N/A

• 2. Is the ATM in prime condition - no dents or scratches (particularly to public view) and all closures fit?

  Yes

  No

  N/A

• 3. Do all the keys of the ATM, including FDKs, operate correctly?

  Yes

  No

  N/A

• 4. Does the ATM issue receipts?

  Yes

  No

  N/A

• 5. Is the logo panel light operational & correct for ATM installed?

  Yes

  No

  N/A

• 6. Is the ATM installed at the correct height for DDA?<br>(5887=900mm) (P77TTW=903mm) (6625=885mm) (6626=902mm) to key 5.

  Yes

  No

  N/A

• 7. Has an anti-duress guard been fitted? (lockpoint safe)

  Yes

  No

  N/A

• 8. Is there evidence of tamper with the EPP?

  Yes

  No

• 9. Is there evidence of any skimming devices?

  Yes

  No

ATM Housing

• 10. Does the housing have its own entry door?

  Yes

  No

  N/A

• 11. Do all locks and latches operate correctly?

  Yes

  No

  N/A

• 12. Have clean cylinders been fitted where applicable?

  Yes

  No

  N/A

• 13. Does the outer door spec meet Design standards?

  Yes

  No

  N/A

• 14. Have ground anchors been fitted where applicable?

  Yes

  No

  N/A

• 15. Has the ATM room and floor (including lobby where applicable) been sealed?

  Yes

  No

  N/A

• 16. If more than one ATM in the room, is there a lobby between inner and outer doors?

  Yes

  No

  N/A

• 17. Does the room have capacity for additional ATM?

  Yes

  No

  N/A

• 18. Does the ATM have adequate ventilation?

  Yes

  No

  N/A

• 19. Is the ATM room alarmed?

  Yes

  No

  N/A

• 20. Have all alarm fobs been provided to Loomis if required to activate / deactivate alarm?

  Yes

  No

  N/A

• 21. Is there a Panic Alarm button inside the room within reasonable reach of the ATMs?

  Yes

  No

  N/A

• 22. Is there a telephone handset and does it work? (Ensure the Loomis representative tests it)

  Yes

  No

  N/A

• 23. Is there a spare power point installed for maintenance?

  Yes

  No

  N/A

• 24. Is the trunking for data and power cable containment properly installed and segregated?

  Yes

  No

  N/A

• 25. Is the ATM power hard wired to an un-switched fused spur?

  Yes

  No

  N/A

• 26. Can the safe door be opened and the cash dispenser extended fully with the ATM room door closed?

  Yes

  No

  N/A

• 27. Can the door of the ATM room be opened fully without catching shelves, checkouts or risking injury to Tesco staff or public?

  Yes

  No

  N/A

• 28. Is there sufficient lighting for servicing the ATM?

  Yes

  No

  N/A

• 29. Has a 2nd internal light been fitted within the Main part of the ATM room?

  Yes

  No

  N/A

• 30. Has a 2nd internal light been fitted within the Lobby (if applicable)?

  Yes

  No

  N/A

• 31. If the ATM housing is not incorporated within the store canopy, has a canopy been fitted to the ATM housing?

  Yes

  No

  N/A

• 32. Is there a deadlock fitted to the door?

  Yes

  No

  N/A

External Door to the ATM room

• 33. Is there a slam lock feature to the lock?

  Yes

  No

  N/A

• 34. Is there a spy hole fitted at an appropriate height? (Min 1350mm Max 1600mm, ideal 1550mm)

  Yes

  No

  N/A

• 35. Please record lock type and key serial numbers below. (Only complete where applicable. Please note serial number on key, not cylinder)

• ATM room door lock:

• Shroud lock (if applicable):

Internal Lobby Door (if applicable)

• 36. Is there a deadlock fitted to the door?

  Yes

  No

  N/A

• 37. Is there a slam lock feature to the lock?

  Yes

  No

  N/A

• 38. Is there a spy hole fitted at an appropriate height? (Min 1350mm Max 1600mm, ideal 1550mm)

  Yes

  No

  N/A

• 39. Is there an alarm keypad fitted within the airlock (if applicable)?

  Yes

  No

  N/A

• 40. Is there a Panic Alarm button fitted within the airlock (if applicable)?

  Yes

  No

  N/A

• 41. Please record lock type and key serial numbers below. (Only complete where applicable. Please note serial number on key, not cylinder)

• Internal ATM room door lock:

Room Fittings in General, Signage and Security

• 42. Is there an external light fitted for use by customers and for servicing?

  Yes

  No

  N/A

• 43. Is there sufficient external lighting for NCR to service and for customer ATM usage?

  Yes

  No

  N/A

• 44. Are colours and layout of all signage in compliance with Tesco Design Standards Group Specification?

  Yes

  No

  N/A

• 45. Is the internal and external paintwork / decor clean and matching surrounds as specified in DSG?

  Yes

  No

  N/A

• 46. Where required by design, are security bollards fitted of the correct size and spacing?

  Yes

  No

  N/A

• 47. Where required by design, has the customer safety zone been laid correctly?

  Yes

  No

  N/A

• 48. Does the focusing and position of the CCTV give a view of the keyboard or screen of the ATM such that personal information could be viewed?

  Yes

  No

  N/A

• 49. Is the ATM sited in a position where there is a possibility the keypad or screen can be easily viewed by passers-by: shoulder surfing?

  Yes

  No

  N/A

• 50. Has a Blue Security Box been installed?

  Yes

  No

  N/A

• 51. Location of Blue Security Box

• 51.a New Blue Box Code:

• 52. Has the new code been confirmed with AMC after works completed and keys returned to blue box?

  Yes

  No

  N/A

• 53. Important: External Floor Level Finish. - Does the floor level finish lower than the ATM room floor ( if not it will be prone to flooding )

  Yes

  No

  N/A

SNAG SHEET

• Store Number:

• Store Name:

• Store Address:
  Address

• Date:

  Date

• Defect Identified

• Defect / snagging works required

• Contractor responsible for defect / snagged item

• Completion date for defect / snagged item

• Sign off of completed defect / snag

  Sign

• Defect Identified

• Defect / snagging works required

• Contractor responsible for defect / snagged item

• Completion date for defect / snagged item

• Sign off of completed defect / snag

  Sign

• Defect Identified

• Defect / snagging works required

• Contractor responsible for defect / snagged item

• Completion date for defect / snagged item

• Sign off of completed defect / snag

  Sign

• Defect Identified

• Defect / snagging works required

• Contractor responsible for defect / snagged item

• Completion date for defect / snagged item

• Sign off of completed defect / snag

  Sign

• Defect Identified

• Defect / snagging works required

• Contractor responsible for defect / snagged item

• Completion date for defect / snagged item

• Sign off of completed defect / snag

  Sign

• Defect Identified

• Defect / snagging works required

• Contractor responsible for defect / snagged item

• Completion date for defect / snagged item

• Sign off of completed defect / snag

  Sign

• Defect Identified

• Defect / snagging works required

• Contractor responsible for defect / snagged item

• Completion date for defect / snagged item

• Sign off of completed defect / snag

  Sign

• Defect Identified

• Defect / snagging works required

• Contractor responsible for defect / snagged item

• Completion date for defect / snagged item

• Sign off of completed defect / snag

  Sign

• Defect Identified

• Defect / snagging works required

• Contractor responsible for defect / snagged item

• Completion date for defect / snagged item

• Sign off of completed defect / snag

  Sign

• Defect Identified

• Defect / snagging works required

• Contractor responsible for defect / snagged item

• Completion date for defect / snagged item

• Sign off of completed defect / snag

  Sign

• Defect Identified

• Defect / snagging works required

• Contractor responsible for defect / snagged item

• Completion date for defect / snagged item

• Sign off of completed defect / snag

  Sign

• Defect Identified

• Defect / snagging works required

• Contractor responsible for defect / snagged item

• Completion date for defect / snagged item

• Sign off of completed defect / snag

  Sign

Have photos been taken of the relevant areas including snagged items needing resolving?

• ATMs hardwired

  Yes

  No

• ATMs hard wired

  Media

• ATM positions in room

  Yes

  No

• ATM positions in room

  Media

• Alarm keypad

  Yes

  No

• Alarm keypad

  Media

• Limpet alarm position

  Yes

  No

• Limpet Alarm Position

  Media

• Dispenser Fully Racked Out

  Yes

  No

• Dispenser Fully Racked Out

  Media

• Housing Keys (type and amount) inc Fobs

  Yes

  No

• Housing Keys (type and amount) inc Fobs

  Media

• Router (if applicable)

  Yes

  No

  N/A

• Router

  Media

• Housing (all internal walls & ceiling)

  Yes

  No

• Housing (all internal walls & ceiling)

  Media

• 2 internal lights

  Yes

  No

• 2 internal lights

  Media

• Distribution Board

  Yes

  No

• Distribution Board

  Media

• Door (internal) furniture & alarm contacts

  Yes

  No

• Door (internal) furniture & alarm contacts

  Media

• ATM fascias inc bezel (close up)

  Yes

  No

• ATM fascias inc bezel (close up) INCLUDING SILICONE SEAL IMAGES

  Media

• Signage

  Yes

  No

• Signage

  Media

• External Light

  Yes

  No

• External Light

  Media

• CCTV area

  Yes

  No

• CCTV area

  Media

• Bollards

  Yes

  No

• Bollards

  Media

• Customer Safe Zone

  Yes

  No

• Customer Safe Zone

  Media

• Door (external) including locks

  Yes

  No

• Door (external) including locks

  Media

• Blue box

  Yes

  No

• Blue box

  Media

• Ground Anchor Position in Housing (Gunnebo pods)

  Yes

  No

• Ground Anchor Position in housing (Gunnebo pods)

  Media

• Distance shot showing ATM location within store

  Yes

  No

• Distance shot showing ATM location within store

  Media

• Comments - please use comments box to note any issues with sign off.

NOTE: ALL WORKS TO BE COMPLETED WITHIN 7 DAYS OF THE DATE ON THIS FORM