The Cornish Bakery - Internal Audit v 10

• The Cornish Bakery Monthly Audit

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Outside

• External paintwork is in good condition, clean with no chips

  Yes

  No

  N/A

• Doors, windows, sills are clean & free from smears & debris

  Yes

  No

  N/A

• Is the building in good repair - walls, roof, any external features

  Yes

  No

  N/A

• External Signage is clean & in good repair

  Yes

  No

  N/A

• Banners, parasol, Awning clean and displayed properly

  Yes

  No

  N/A

• No un-authorized posters or notices in the window

  Yes

  No

  N/A

• Planters displayed , in good condition and free from debris

  Yes

  No

  N/A

• Is there a CCTV sticker in the window

  Yes

  No

  N/A

• Window display correct for time of day & to merchandising standards

  Yes

  No

  N/A

• The surrounding ground is clear from litter, weeds and cigarette butts

  Yes

  No

  N/A

• External chairs, tables & parasols are clean and in good repair, neatly displayed

  Yes

  No

  N/A

Front of House

• Doormat clean for time of day and in good repair

  Yes

  No

  N/A

• Skirting boards clean, dust , debris free and in good repair inc S/S kickplate on front of counter

  Yes

  No

  N/A

• Back counters clean and clutter free (no cleaning material, oven gloves etc on display)

  Yes

  No

  N/A

• Are all FOH lights working including LEDs in windows & around counters, clean and dust free

  Yes

  No

  N/A

• Condiment, grab and go boxes/ crisp baskets / retail stands clean and products displayed neatly to brand standards with price ticket in good condition

  Yes

  No

  N/A

• Enough cutlery available, polished and in clean containers

  Yes

  No

  N/A

• Bins clean FOH, appropriate full level and no marks

  Yes

  No

  N/A

• Till area tidy, dust and debris free

  Yes

  No

  N/A

• Drinks fridge/Drinks Well full, light working, clean, good working order and all labels straight and tickets available

  Yes

  No

  N/A

• Is the drinks well filter clean

  Yes

  No

  N/A

• All Merchandising correct for the time of day and to brand standard

  Yes

  No

  N/A

• All ticket labels & pins are clean, straight and positioned to brand standard

  Yes

  No

  N/A

• Hot counter is clean, dust, crumb & smear free & in good working order (inc lights, display, hot panels)

  Yes

  No

  N/A

• Ambient deck is clean, dust & crumb free, smear free & in good repair.

  Yes

  No

  N/A

• Hand washing facilities available - hot water, soap & blue roll (in dispenser, where applicable)

  Yes

  No

  N/A

• Product and drink recipe cards available and in good repair

  Yes

  No

  N/A

• Are indoor plants in good repair & dust free & pots clean.

  Yes

  No

  N/A

• Air condition working, vents clean and correct temperature. Door heaters in good working order

  Yes

  No

  N/A

• CCTV Camera domes are kept clean and positioned correctly

  Yes

  No

  N/A

• Music on and correct volume

  Yes

  No

  N/A

• Tables, bases & chairs are clean & in good repair - check sides of cushioned seats x 3

  Yes

  No

  N/A

• Tables are clean with full sugar bowls & to brand standard

  Yes

  No

  N/A

• No wobbly tables

  Yes

  No

  N/A

• Bakery FOH floor clean and in good repair

  Yes

  No

  N/A

• Customer - Toilet paper is available & in the holder, toilet, basin & floor clean. Soap is available & hand dryer working with no unpleasant smell, bin is clean and not overflowing. No Chemicals stored in the toilet

  Yes

  No

  N/A

• Is the daily record in the EHO log book filled out correctly, completed

  Yes

  No

  N/A

• Are the weekly pest checks completed

  Yes

  No

  N/A

• Are the monthly fire, emergency lighting checks completed

  Yes

  No

  N/A

• Are the daily cleaning sheets completed & initialled

  Yes

  No

  N/A

• Are the weekly cleaning sheets completed & initialled

  Yes

  No

  N/A

• Are hazards being recorded

  Yes

  No

  N/A

• Is there a current production plan in place

  Yes

  No

  N/A

• Is a current day bake plan in use with hourlies being tracked, are sausage rolls being baked every 2 hours?

  Yes

  No

  N/A

Front of House Equipment

• Combi Oven - Clean inside and out, in good working order and pre-heated where necessary

  Yes

  No

  N/A

• Is the Frost Top free of Ice build up and clean

  Yes

  No

  N/A

• Ice Machine - clean internally, seals clean and in good repair, plastic scoop available and outside of the machine in a container, filter checked and checks for no leaks (waste pipe into pump)

  Yes

  No

  N/A

• Ovens in good working order, clean inside & out inc doors, seals & racking

  Yes

  No

  N/A

• Oven Trays and racking in good repair and clean

  Yes

  No

  N/A

• Insectecutor is clean & working & in good condition

  Yes

  No

  N/A

• Blender Clean and in good working order

  Yes

  No

  N/A

• Hot chocolate machine clean and in good repair & working order

  Yes

  No

  N/A

• Hot chocolate made to spec

  Yes

  No

  N/A

• Fire Extinguishers tagged, in date, serviced, clean & in correct position

  Yes

  No

  N/A

• Is the coffee catcher clean with acceptable level of build up

  Yes

  No

  N/A

• Is pitcher rinser clean and in good condtion

  Yes

  No

  N/A

• Is Grease Trap in good working order and clean

  Yes

  No

  N/A

The Team

• Is a bakery colleague behind the counter at all times, ready to welcome and acknowledge all customers

  Yes

  No

  N/A

• Are the team saying goodbye to customers where possible

  Yes

  No

  N/A

• Can a Team Member quote our purpose

  Yes

  No

  N/A

• Can a Team Member quote our Values

  Yes

  No

  N/A

• Trip Advisor & Google push evident and all reviews responded to

  Yes

  No

  N/A

• Team clean shaven or neat beard

  Yes

  No

  N/A

• Long hair is tied back as per brand standard

  Yes

  No

  N/A

• Jewellery to brand standards

  Yes

  No

  N/A

• No team eating, drinking or chewing gum in sight of customers

  Yes

  No

  N/A

• Team members on break have uniform covered. Any team smoking are away from the premises & not in view of the customers

  Yes

  No

  N/A

• Are colleagues taking a minimum of a 20 min break when working 6 hours or more and taken at a suitable time? Are under 18's taking a 30 minute break every 4.5 hours

  Yes

  No

  N/A

• All team in branded t shirt, Apron (Ironed & worn correctly), Jeans and sensible clean shoes

  Yes

  No

  N/A

• Are loyalty cards being offered at the till point

  Yes

  No

  N/A

• What is your PTD NPS score (Managers only)

  Yes

  No

  N/A

Product - please taste one of each product

• Pasties to temperature - Min 55 degrees <br>If this question is failed all the marks are removed from this section. Pasties to held between 55-65c if they have been on the hot counter over 90 minutes - 2 hours

  Safe

  At Risk

  N/A

• Allergen information available and up to date - are all team aware of where to find the information required

  Yes

  No

  N/A

• Is Natasha Law being followed - no pre-packed food or drink to be served before a customer orders.

  Yes

  No

  N/A

• All team on duty aware of pasty 4 hour rule and sausage roll 2 hour rule

  Yes

  No

  N/A

• Pasties baked to standard

  Yes

  No

  N/A

• Pastries proved correctly and baked to standard

  Yes

  No

  N/A

• Scones baked to standard

  Yes

  No

  N/A

• Cake icing to standard and correct size

  Yes

  No

  N/A

• Availability correct for all products for the time of day

  Yes

  No

  N/A

• Probe & probe wipes available & probe working

  Yes

  No

  N/A

• Ask the barista to make a coffee - Is the recipe correct. Is the milk to spec. Consistency, silky & smooth, no bubbles, persistency & depth of foam

  Yes

  No

  N/A

Back of House

• All corridors clear from obstruction

  Yes

  No

  N/A

• All fire exits clear

  Yes

  No

  N/A

• Prep area clean and free from debris - All S/S tables and splash backs clean inc legs and underneath

  Yes

  No

  N/A

• Dry storage area clean and free from debris

  Yes

  No

  N/A

• All food and drink items elevated from the ground

  Yes

  No

  N/A

• Walls clean

  Yes

  No

  N/A

• Floor clean and free from debris - check under appliances and prep tables

  Yes

  No

  N/A

• All chemical and cleaning materials available and COSHH data sheet displayed

  Yes

  No

  N/A

• Sink clean and shelving, taps, floor and splashbacks

  Yes

  No

  N/A

• All lights working BOH

  Yes

  No

  N/A

• Dish washer working , softener and salt available and the appliance is clean. Detergent & rinse aid available and used

  Yes

  No

  N/A

• Prover clean and in working order - seals,door, handle & shelf brackets

  Yes

  No

  N/A

• All open food date labelled - date opened & prepared, all old labels removed and only placed on tubs not lids

  Yes

  No

  N/A

• Date labeling sheet displayed on fridge

  Yes

  No

  N/A

• Fridges clean- shelving , inside , seals and vents dust free

  Yes

  No

  N/A

• Fridge layout displayed

  Yes

  No

  N/A

• Chopping board guide displayed

  Yes

  No

  N/A

• H&S Poster displayed with correct information

  Yes

  No

  N/A

• FIFO evident

  Yes

  No

  N/A

• Hand wash basin clean with Soap dispenser, blue roll filled and hot water

  Yes

  No

  N/A

• Food scales good working order and clean from debris

  Yes

  No

  N/A

• Freezer clean, organised , floor and walls, fan, vent dust free, everything stored off the floor and no ice build up?

  Yes

  No

  N/A

• Fridge & freezers to correct temperature

  Yes

  No

  N/A

• Rentokil up to date and any pest activity actioned

  Yes

  No

  N/A

• PPE available - oven gloves, goggles, mask & rubber gloves

  Yes

  No

  N/A

• Team Toilet - Clean and Tidy

  Yes

  No

  N/A

Office and Admin

• Bakery at 100% Flow compliance completion

  Yes

  No

  N/A

• Are all New starters on FLOW

  Yes

  No

  N/A

• Team reviews complete - 6 monthly & Probationary reviews completed

  Yes

  No

  N/A

• Daily shift planner displayed & completed daily or/and Team aware of daily deployment & targets

  Yes

  No

  N/A

• Audits available to the team?

  Yes

  No

  N/A

• Are all new starters compliant on People HR?

  Yes

  No

  N/A

• Risk assessments up to date - Under 18, Maternity..

  Yes

  No

  N/A

Admin and Financial

• If cash has been taken, has it been banked and does this match the business sheet

  Yes

  No

  N/A

• Office is clean and organised

  Yes

  No

  N/A

• Safe count sheets are completed, with banking slips attached where applicable

  Yes

  No

  N/A

• Refund slips available and signed - attached to safe count and stored in monthly file

  Yes

  No

  N/A

• No cash variances for the month +\minus £5 - Check Business Sheets

  Yes

  No

  N/A

• Safe floats are correct

  Yes

  No

  N/A

• Key log complete and up to date and stored in the safe

  Yes

  No

  N/A

• Monthly Folders ( Bake Plans/Rotas/Timesheets/Waste sheets/All stock count & variance sheets)

  Yes

  No

  N/A

• Does the manager on duty know their YTD performance vs budget?

  Yes

  No

  N/A

• Are all current maintenance problems reported and process followed

  Yes

  No

  N/A

• Is the training toolbox available and being used

  Yes

  No

  N/A

• Date of audit completion

  Date

• Select date

  Date

• Area manager

  Sign

• Bakery Manager

  Sign