The little things

• Document No.

• Audit Title

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

External

• Is the outside clean and presentable? - no litter, neat and tidy

  clean

  not clean

• Is there marketing material visible? - up to date and eye catching?

  Yes

  No

  N/A

• Are the Windows clean?

  Yes

  No

  N/A

• Does the building look well maintained? - paint etc.

  Yes

  No

  N/A

• Does the entrance give you a clear message, and neat and tidy?

  Yes

  No

  N/A

• Are all flowers and plants well maintained?

  Yes

  No

  N/A

• Are all tables clean and ready to go, neat and tidy?

  Yes

  No

  N/A

First impressions

• Did you receive a warm and friendly welcome?

  Yes

  No

  N/A

• Good impression on first glance?

  Yes

  No

  N/A

Bar

• Is the bar well presented - product marketing on back bar etc.

  Yes

  No

  N/A

• Is the bar clean and tidy - non sticky

  Yes

  No

  N/A

• Are all pumps on and brass clean?

  Yes

  No

  N/A

• Are there bar menus present and displayed for guests?

  Yes

  No

  N/A

Drink product

• If you had a drink, was it well presented, garnished and to standard?

  Yes

  No

  N/A

Restaurant

• Is the restaurant well presented and clean?

  Yes

  No

  N/A

• Are all tables clean and ready to go?

  Yes

  No

  N/A

• Have all tables got menus present and marketing material on?

  Yes

  No

  N/A

• Is there someone where to show you to your table - greeter etc.

  Yes

  No

  N/A

Food

• If you had food, was it well presented and to standard?

  Yes

  No

  N/A

Atmosphere

• Were all lights working and look in keeping with the pub?

  Yes

  No

  N/A

• Was there enough marketing material? clear messages?

  Yes

  No

  N/A

• Overall, did the pub have a good atmosphere? - warm, inviting?

  Yes

  No

  N/A

Toilets

• Were the toilets nice and clean - smell nice?

  Yes

  No

  N/A

• Were the toilets fully stocked? - toilet roll, soap etc.

  Yes

  No

  N/A

• Were the toilets well presented? - flowers etc.

  Yes

  No

  N/A

Garden

• Is the garden well presented? - neat and tidy, flowers etc.

  Yes

  No

  N/A

• Are all tables clean and ready to go?

  Yes

  No

  N/A

• Is there marketing material present? - black boards, menus etc.

  Yes

  No

  N/A

• If there is a children's area, is it safe to use, tidy and presentable?

  Yes

  No

  N/A

Conclusion (NPS score related)

• External

  1-6

  7-8

  9-10

• First impressions

  1-6

  7-8

  9-10

• Bar

  1-6

  7-8

  9-10

• Restaurant

  1-6

  7-8

  9-10

• Atmosphere

  1-6

  7-8

  9-10

• Toilets

  1-6

  7-8

  9-10

• Garden

  1-6

  7-8

  9-10

• How likely are you to return?

  1-6

  7-8

  9-10

• How likely are you to recommend this pub?

  1-6

  7-8

  9-10