The Welcome Factor
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Store Name
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Date of visit
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Visited by
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Who is leading the store today?
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Photo of Storefront
First Impressions
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Is the team following the dress code and wearing lanyards?
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Is the FOS / green zone set up correctly?<br>
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Are the window & in-store mannequins styled according to the VM guide?<br>
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Is the promo set up correctly on the windows & in-store?
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Are the walls, tables, racks, and STB set up as per direction?
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Are the mirrors and windows clear of streaks and suction cup marks?
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Does the store look visit ready? Are overall store standards inline with company expectations?
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Additional Notes:
Impactful Actions
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Has a weekly performance review been conducted?
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Do you know your best sellers?<br>
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Is the CAT report fully filled out?
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Is the store fully replenished?
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Have all consoles been actioned?<br>
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Have you ensured the roster is performance-based for the next two weeks?<br>
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What small commercial decisions need to be communicated to your AM and VM?
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Upload a photo of MIH Reporting
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Additional Notes:
Shift Inductions
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Have individual and store wins from the previous shift/week been reviewed?
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Have you created actions around the state and store focuses for the week?
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Has your AM provided feedback on how you conduct your shift inductions?
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Additional Notes:
Driving Performance
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How many sign-ups have been completed in the last week?
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What feedback are customers giving?
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What actions can be taken to help team members achieve their goals?
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Additional Notes:
Mentorship & Mastery
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When was the last class or recruitment night conducted?
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Are you coaching or mentoring the next leader?<br>
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Are there any talent gaps in your store?
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Additional Notes:
Store Essentials
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Has IBT been completed?
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Has banking been completed?<br>
Elevating the Experience
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Is the store housekeeping up to standard?
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Is the store overall clean and organised?
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Are the fitting rooms clear of put-backs and rubbish?
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Are there any maintenance issues that need to be addressed?<br>
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Additional Notes:
Back of House (BOH)
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Is the signage up-to-date? Throw Out List completed?
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Is BOH clear of all sale styles?
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Is BOH accessible and free of any hazards?
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Is BOH sized and organized by category (CAT)?
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Are refills and replenishment completed daily?
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Has the Myer cage been checked weekly, and stock recovery completed?
The Wrap-Up
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NOTE: Share this Visit Report with the store, Area Manager, State Retail Manager & State VM Manager
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Is the store receiving enough visits and engagement?<br>
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Final Comments:
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Team Leader Signature
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Area Manager / VM Manager Signature
