The Wireless Shop 2015

• Audit Title

• Document No.

• Client / Site

• Conducted on

  Date

• Prepared by

• Location
  Address

• Personnel

Operations

• Is the retailer using signature pads at each point of sale workstation?

  Yes

  No

  N/A

• Does the retailer take measures to protect customer information from sight of customers?

  Yes

  No

  N/A

• Does the retailer have the ability to take cash bill payments? PreCash, CheckFree, EPay?

  Yes

  No

  N/A

• Does the retailer have 1 feature phone and/or home connect device displayed for customers to demo?

  Yes

  No

  N/A

• Does the retailer have a live demo tablet for customers to demo? How many?

  Yes

  No

  N/A

• Does the retailer have 1 live working MIFI displayed for customers to demo?

  Yes

  No

  N/A

• How many working demo 4G smartphones (not including iPhones) are on display?

  Yes

  No

  N/A

• Do all phones have a fact tag next to the device? Do the fact tags reflect EDGE pricing?

  Yes

  No

  N/A

Appearance

• Does the retailer have a complete iPhone display, including working phones?

  Yes

  No

  N/A

• Are all handset holders well maintained and used for all handsets, with no empty handset holders?

  Yes

  No

  N/A

• Are all posters displayed properly?

  Yes

  No

  N/A

• Capture a picture of any posters or fixtures with broken snap frames, empty snap frames, empty light boxes or posters/graphics not in good condition or outdated.

  Yes

  No

  N/A

• Does the store have a neat and clean overall appearance?

  Yes

  No

  N/A

• Does the store have a professional appearance, including all associates wearing name tags?

  Yes

  No

  N/A

• Is the Verizon retailers name displayed on the door, and prominently displayed within the store?

  Yes

  No

  N/A

Merchandising and Collateral

• Does the location have merchandising space dedicated to 4G mobile broadband?

  Yes

  No

  N/A

• Is the current version of your guide accessible to customers?

  Yes

  No

  N/A

• Is the current version of small business guides available to customers?

  Yes

  No

  N/A

• Are all accessories on each peg hook, and merchandised in a balanced pattern?

  Yes

  No

  N/A

• Does all exterior Verizon Wireless signage follow corporate identity standards?

  Yes

  No

  N/A

• Does the location have an MSO (Xfinity) Operations display?

  Yes

  No

  N/A

Inventory

• Does the location have adequate amount of accessories?

  Yes

  No

  N/A

• Does the location have tablets in stock?

  Yes

  No

  N/A

Verizon Metrics

• Is the location at or above 40 or pacing 40 new activations?

  Yes

  No

  N/A

• YOY Gross Adds at 110% ?

  Yes

  No

  N/A

• Total Tablet sales MTD? Tablet % of Gross Adds?

  Yes

  No

  N/A

• Is the location at or above 10% Business Adds?

  Yes

  No

  N/A

• More Everything Adoption Rate (M.E.A.R.) ratio? Goal=9.0

  Yes

  No

  N/A

• Is the location at or above 20% MBB ?

  Yes

  No

  N/A

• Is the location at or above 60% NPS?

  Yes

  No

  N/A

• 5 Star completed?

  Yes

  No

  N/A

• Does the location utilize V-Text?

  Yes

  No

  N/A

• EDGE take rate % for location (New & Up) ?

  Yes

  No

  N/A

Sales Behaviors

• How many iPads with Mobile POS does the location have?

  Yes

  No

  N/A

• Is the location utilizing Mobile POS?

  Yes

  No

  N/A

• Is TMP device protection recommended to all customers?

  Yes

  No

  N/A

• Are accounts being pulled on every door swing?

  Yes

  No

  N/A

• Is the location utilizing the discovery questions?

  Yes

  No

  N/A

• Is the proper greeting being utilized when customers enter the door?

  Yes

  No

  N/A

• Are the mandatory Verizon trainings compliant with all employees?

  Yes

  No

  N/A