Third Space Battersea Brand Standards

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Conducted on
Prepared by

Full points - if the question has been answered or the task has been completed to the best of its ability Half points - if part of the question was answered or the task was part completed (effort was made but not completed) No points - the question was not answered or no effort was made to complete the task in question

Entrance and front of house area

Were you greeted by the concierge team?
Did the Concierge team member provide a warm welcome, did they maintain eye contact and did they ask additional questions about your day/workout?
Were the Concierge team wearing presentable clothing, inclusive of name badges?
Was the clothing appropriate to that department, and was their name badge placed in clear view?
Was the Concierge desk clutter free and only relevant information displayed?
Were there any unnecessary items on the desk?
Was the front of house floor clean?
Was the floor both dirt fee and also clutter free?
Were the turnstiles fully functional? Any issues with getting in?
Did the turnstiles respond appropriately to the card swipe and was their mechanical function correct?
Was all lighting working in the front of house area? (half points if 1 or 2 lights are out. 0 points if more than 2 lights out)
Were the lights fully functioning, no flickering, etc.
Was the retail stand replenished and attractive?
Were the lights fully functioning, no flickering, etc.
Were there any obvious cleaning issues?
Obvious cleaning issues would include dust on edging, rubbish items on the floor.
Were there any obvious maintenance issues?
Obvious maintenance issues would include 'out of order' fridges and malfunctioning computers at the front desk.
Were all fire exits clear of obstructions?
Fire exits would need to be clear of objects as well as people (ie. Staff members loitering)
Was the seating area tidy, well kept and free from clutter/rubbish?
Was it evident that the seating area was constantly maintained and tidied?
Was all marketing up to date?
The advertised marketing would need to be up to date with the current promotions running.
Was the Concierge Lavatory functional and clean?
Cubicle and toilet itself should be clean, toilet roll stocked up.
Sanitary bin should be clean and not over flowing.
Actual bin itself should also be clean
Sink area- should be clean and free of water marks. Hand towels should be topped up (where applicable)
Sink as well as taps and bench should be clean and well maintained
Check that hand wash and lotion dispensers are clean and full
Bottles should be over 50% full- the actual bottle and bracket should be clean
Is the hand drier operational and clean?
Hand drier and wall behind should be clear of water marks

NFF

What was your first impression as you entered this area?
Does the area feel welcoming? Were you greeted by NFF team member? Were all staff in uniform (with name badge)? Does the bar counter look inviting with food adequately displayed?
Is this area convenient for the member?
Are there adequate table and chairs available? Is the menu displayed? Are there cutlery, napkins & condiments available? Are all vending/fridges fully stocked?
Is this area safe and in good state of repair?
Are all lights functioning? Is the temp and ventilation comfortable? Do floors/carpets have no visable cracks/damage or stains? Is the bar counter fit for purpose & no visible damage to materials
Is this area clean and tidy?
Check the floor and make sure its clean from debris. Is the bar counter dry,clean and free from marks. Tables, chairs & furniture ALL clean from stickness and debris
Is there interaction occuring with the members?
Are the NFF team talking to the members and actively promoting products?

Male Changing Room

Lockers - are they clean, with fully functioning digi locks?
Lockers should be clean inside as well as outside and on top
Does each locker have 2 hangers and one hook?
Hangers and hook should be in good condition
Are all hair dryers and straighteners fully functioning?
All should be working, and in good condition
Check that all amenities are topped up and neatly presented
Compartments should be clean, note and well presented
Check that all shampoo, conditioner, body wash and lotion dispensers are clean and full
Bottles should be over 50% full- the actual bottle and bracket should be clean
Are there any maintenance issues relevant?
This would include trims on mirrors coming off, cupboards not closing properly, scales not functioning properly
Is all lighting functioning?
Check that ALL lighting is on in locker room, toilets and shower area and fully operational
Is the temperature and ventilation adequate?
Is the temperature comfortable?
Floor - Have the floors got cracks, stains or damage?
Check the shower, toilet and locker room floors.
Are the walls free from staining and damage (including inside showers)
Check walls are clean, free from dust and stainage (inclusive of mould build up, body fat stainage)
Are the vents free from cracks and dust?
Check that the vents have been cleaned and free from damage
Check that mirrors are clean and free from damage
Check no cracks and that all are free from smear marks.
Toilets- cubicle and toilet itself should be clean. Toilet paper should be topped up
Toilets should have evidence of being recently cleaned.
Sink area- should be clean and free of water marks. Hand towels should be topped up (where applicable)
Sink as well as taps and bench should be clean and well maintained
Are the hand driers operational and clean?
Hand driers and walls behind should be clear of water marks
Are the amenity stands clean and presentable?
Are the stands neatly positioned, free from damage and fully stocked?
Bins are not over flowing
Check that the bins have been emptied and not over flowing. This includes towel bin.
TV Screens should be functioning correctly, and also free of dust
Screens should be showing up to date material
Have you seen a member of the cleaning team?
Check they are in the appropriate uniform (including name badge)
Have you seen the cleaning staff interacting with the members?
Has the cleaner been in contact with a member? Hello/goodbye etc

Female Changing Room

Lockers - are they clean, with fully functioning digi locks?
Lockers should be clean inside as well as outside and on top
Does each locker have 2 hangers and one hook?
Hangers and hook should be in good condition
Are all hair dryers and straighteners fully functioning?
All should be working, and in good condition
Check that all amenities are topped up and neatly presented
Compartments should be clean, note and well presented
Check that all shampoo, conditioner, body wash and lotion dispensers are clean and full
Bottles should be over 50% full- the actual bottle and bracket should be clean
Are there any maintenance issues relevant?
This would include trims on mirrors coming off, cupboards not closing properly, scales not functioning properly
Is all lighting functioning?
Check that ALL lighting is on in locker room, toilets and shower area and fully operational
Is the temperature and ventilation adequate?
Is the temperature comfortable?
Floor - Have the floors got cracks, stains or damage?
Check the shower, toilet and locker room floors.
Are the walls free from staining and damage (including inside showers)
Check walls are clean, free from dust and stainage (inclusive of mould build up, body fat stainage)
Are the vents free from cracks and dust?
Check that the vents have been cleaned and free from damage
Check that mirrors are clean and free from damage
Check no cracks and that all are free from smear marks.
Toilets- cubicle and toilet itself should be clean. Toilet paper should be topped up
Toilets should have evidence of being recently cleaned.
Sanitary bins should be clean and not over flowing
Actual bin itself should also be clean
Sink area- should be clean and free of water marks. Hand towel should be topped up (where applicable)
Sink as well as taps and bench should be clean and well maintained
Are the hand driers operational and clean?
Hand driers and walls behind should be clear of water marks
Are the amenity stands clean and presentable?
Are the stands neatly positioned, free from damage and fully stocked?
Bins are not over flowing
Check that the bins have been emptied and not over flowing. This includes towel bin.
TV Screens should be functioning correctly, and also free of dust
Screens should be showing up to date material
Have you seen a member of the cleaning team?
Check they are in the appropriate uniform (including name badge)
Have you seen the cleaning staff interacting with the members?
Has the cleaner been in contact with a member? Hello/goodbye etc

Accessible Changing Room

Lockers - are they clean, with fully functioning digi locks?
Lockers should be clean inside as well as outside and on top
Does each locker have 2 hangers and one hook?
Hangers and hook should be in good condition
Are all hair dryers and straighteners fully functioning?
All should be working, and in good condition
Check that all amenities are topped up and neatly presented
Compartments should be clean, note and well presented
Check that all shampoo, conditioner, body wash and lotion dispensers are clean and full
Bottles should be over 50% full- the actual bottle and bracket should be clean
Are there any maintenance issues relevant?
This would include trims on mirrors coming off, cupboards not closing properly, scales not functioning properly
Is all lighting functioning?
Check that ALL lighting is on in locker room, toilets and shower area and fully operational
Is the temperature and ventilation adequate?
Is the temperature comfortable?
Floor - Have the floors got cracks, stains or damage?
Check the shower, toilet and locker room floors.
Are the walls free from staining and damage (including inside showers)
Check walls are clean, free from dust and stainage (inclusive of mould build up, body fat stainage)
Are the vents free from cracks and dust?
Check that the vents have been cleaned and free from damage
Check that mirrors are clean and free from damage
Check no cracks and that all are free from smear marks.
Is the toilet clean and free from damage? Toilet paper should be topped up
Toilets should have evidence of being recently cleaned.
Sanitary bin should be clean and not over flowing
Actual bin itself should also be clean
Sink area- should be clean and free of water marks. Hand towel should be topped up (where applicable)
Sink as well as taps and bench should be clean and well maintained
Is the hand drier operational and clean?
Hand drier and wall behind should be clear of water marks
Are the amenity stands clean and presentable?
Are the stands neatly positioned, free from damage and fully stocked?
Bins are not over flowing
Check that the bins have been emptied and not over flowing. This includes towel bin.

Cycle Studio

Was the studio clean and tidy?
Were the bikes alined? With all handle bars and seats set at the same level?
Were all bikes functional?
Do the screens turn on display the right information?
Was there enough space for all class participants?
Were there any irrelevant items in the studio taking up space?
Were rolled up towels sitting on each bike?
Towels should be rolled tightly and placed neatly in the right side of the handle bars.
Were there any obvious cleaning issues?
Obvious cleaning issues would include dirty mirrors and dirty floors.
Were there any obvious maintenance issues?
Obvious maintenance issues would include malfunctioning music system, malfunctioning lighting/heating system
Were all fire exits clear of obstructions?
Clear would mean clear of equipment as well as bodies.
Was all lighting working in the studios? (half points if 1 or 2 lights are out: 0 points if more than 2 lights out)
Full lighting would be required, ie, no flickering lights

Mind Body Studio

Was the studio clean and tidy?
This would include all of the mats being neatly spaced and aligned, with all bolsters, blocks, straps and other equipment being neatly put away.
Was there enough equipment for the class?
The amount of equipment available for participants should reflect the numbers allowed in the booking system.
Was there enough space for the participants of the class?
Were there any irrelevant items in the studio taking up space? Were the mats distanced enough from each other to ensure participants are comfortable?
Were there any obvious cleaning issues?
Obvious cleaning issues would include dirty mirrors and dirty floors.
Were there any obvious maintenance issues?
Obvious maintenance issues would include malfunctioning music system, malfunctioning lighting/heating system
Were all fire exits clear of obstructions?
Clear would mean clear of equipment as well as bodies.
Was all lighting working in the studios? (half points if 1 or 2 lights are out: 0 points if more than 2 lights out)
Full lighting would be required, ie, no flickering lights
Was there a functioning microphone?
Were there any spares?
Hot Yoga- were the mats/towels laid out ready for the next class?
Mats should be clean, and towels should be rolled and sitting at the top of the mat

HIIT Studio

Was the studio clean and tidy?
This would include weights put aside in the relevant position and all mats and steps stacked neatly.
Was there enough equipment for the class?
The amount of equipment available for participants should reflect the numbers allowed in the booking system.
Was there enough space for the participants of the class?
Were there any irrelevant items in the studio taking up sapce?
Were there any obvious cleaning issues?
Obvious cleaning issues would include dirty mirrors and dirty floors.
Were there any obvious maintenance issues?
Obvious maintenance issues would include malfunctioning music system, malfunctioning lighting/heating system
Were all fire exits clear of obstructions?
Clear would mean clear of equipment as well as bodies.
Was all lighting working in the studios? (half points if 1 or 2 lights are out: 0 points if more than 2 lights out)
Full lighting would be required, ie, no flickering lights
Was there a functioning microphone?
Were there spares?

Pool

Was the pool area tidy upon entrance?
Tidy would mean free of clutter, equipment and rubbish.
Was the floor clean? There should be evidence of the floor recently being swept/mopped.
There should be evidence of the floor recently being swept/mopped.
Was there at least one lane rope present in the pool at any one time for structured swimming?
The rope would need to be correctly attached.
Did the pool water visually look clean?
The water should not be cloudy or have debris floating in it
Were the pool signs adequately displayed?
Signage should be placed for easy viewing for members, and be neat and uniformly placed
Were the pool loungers placed neatly and in line?
Pool loungers should also have clean covers and be clear of dirty towels and debris
Was the steam room fully functional?
The steam would need to be fully operational, with no 'out of order' signs present.
Was the lighting fully functional in the steam room?
Lighting would need to be fully operational, and fitting for the area.
Was the seating clean in the steam room?
Seating needs to be clean and clutter free.
Was the door fully functional to the steam room?
The door must open smoothly and correctly.
Was the sauna fully functional?
Fully functional, including appropriate equipment such as sauna bucket and essence.
Was the lighting fully functional in the sauna?
The lights would need to be fully operational, no flickering, etc.
Was the seating clean in the sauna?
Seating needs to be clean and clutter free.
Was the door fully functional to the sauna?
The door must open smoothly and correctly.
Were floats kept neatly in a box/basket?
Storage needs to be neat, clean and appropriate for décor of the area
Were there sufficient hooks on the walls for hanging your towel?
The hooks would need to suit the size of the area and the member capacity.
Were there any obvious maintenance issues?
Obvious maintenance issues would include malfunctioning lighting, out of order signs being put up.
Was there a functioning water fountain poolside?
The water fountain would need to be fully operational and clean.
Was all lighting working in the pool area? (half points if 1 o r2 lights are out: 0 points if more than 2 lights out)
The lights would need to be fully operational, no flickering, etc.

Gym Floor

Was the corridor leading to the gym floor clear?
The corridor should be clear of clutter - floor should be clean.
Was there any equipment not functioning and with appropriate signage?
The number of malfunctioning equipment needs to be taken into consideration, as well as the detail on the signage.
Was there at least one fitness team member on the gym floor?
The team members present on the gym floor should be clearly visible to members.
Were you greeted upon entering the gym floor and interacted with whilst on the gym floor?
The greeting from the team members must be warm and friendly, with at least one interaction pertaining to your workout/training regime.
Are all PTs in uniform with name badges on?
The uniform must be clean and presentable with the name badge worn correctly.
Was the gym reception desk clutter free and only relevant information displayed?
The desk should be clutter free from rubbish as well as items which would make it appear untidy. (eg. Folders, coffee cups)
Was the stretch and recovery zone clean and clear of obstructions?
Any unused stretch mats should be put away, as well as all rollers, massage guns etc
Were the recliner chairs and normatec sleeves clean and free from damage?
Normatec sleeves should be functioning and hung up tidily, with no cable obstructions. The chairs should be aligned neatly.
Was the gym floor clean?
Was the floor both dirt fee and also clutter free?
Were all the TV's working on the gym floor?
The TVs should be fully functioning- if not, appropriate signage should be put up. Half points if the TV's aren't working but signage has been made.
Was there music on the gym floor?
The music volume and quality should be appropriate for the fitness floor.
Are the water stations functioning and clean?
The water stations would need to be fully operational, labelled with "chilled" and "ambient", and clear from, splashes and debris
Was all lighting working in the fitness area? (half points if 1 or 2 lights are out: 0 points if more than 2 lights out)
The lights would need to be fully operational, no flickering, etc.
Were the towel racks replenished and neatly stacked?
This includes towels being folded neatly and towel bin not over spilling.

Please sign once completed and add any additional comments or follow up.

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Third Space Battersea Brand Standards

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Entrance and front of house area

NFF

Male Changing Room

Female Changing Room

Accessible Changing Room

Cycle Studio

Mind Body Studio

HIIT Studio

Pool

Gym Floor

Please sign once completed and add any additional comments or follow up.

Related checklists

Third Space Battersea Brand Standards

Free Third Space Battersea Brand Standards Checklist

Go digital today!

Convert your paper checklists into digital forms

Entrance and front of house area

NFF

Male Changing Room

Female Changing Room

Accessible Changing Room

Cycle Studio

Mind Body Studio

HIIT Studio

Pool

Gym Floor

Please sign once completed and add any additional comments or follow up.

Related checklists