TMOComp Audit v1.1

• Store SAP

• Location
  Address

• List Key Holder names.

• Audit must begin at 9:00 am to ensure opening procedures are being followed.

  Date

• Prepared by

• Were the opening cash management procedures followed. Did the manager assign tills and make change before opening the store. Where all correct logs filled out properly while making change, opening safe, opening inventory cage, daily phone count, till count.

Staff

• Staff uniforms meets or exceed InTouch standards. Black shoes, black pants, name tags, well-groomed, proper shirt (men's shirts tucked in). 1 pt per person. 2 pts

• Store is appropriately staffed to meet traffic. 2 pts

• Knowledge of the schedule. Ask 2 reps where to find their schedule and how to view in Paychex portal. 2pts

• Manager and Assistant manager demonstrating coaching behaviors and leadership. Observe 2 transactions for quick coaching. 10 pts

• Sales reps quick greeting within 5 seconds. Observe 5 customers entering the store. 1 pt per customer quick greet. 5 pts

• Quick Connect complete and meets or exceeds InTouch standards. 2 pts

• Check previous 2 weeks of 1on1's. 10pts

• Sales reps using data calculator. Observe 2 transactions, 1 pt per transaction. 2 pts

• Sales reps using PCC. Observe 2 transactions, 1 pt per transactions. 2 pts

• Sales reps asking to run credit. Observe 2 interactions. 1 pt per interaction. 2 pts

• Sales reps asking for manager assistance if they cannot close the deal. Observe 2 interactions. 5 pts per transaction. 10 pts

• Sales reps asking for customer contact information. Observer 2 transactions. 1 pt per transaction. 2 pts

• Designated greeter present at all times. 5 pts

• Right Fit Guide used by all reps at all times. Observe reps while on the floor. They must be using RFG while talking with customers. 10 pts

• Team knows ACTNOW. Test the manager and reps. Must know verbatim. 15 pts

• Manager setting S.M.A.R.T. daily and monthly goals - Specific, Measurable, Attainable, Relevant, and Timely. 2 pts

• Manager and 2 reps can speak to metrics on Big Board. 5 pts

• InTouch Newsletter posted and current. 5 pts

• InTouch Focus. 2 reps must be able to speak to InTouch's 3 main focuses for the month. 5 pts

• ELMS classes are completed by due date. 5 pts

• Greeter properly scheduled and handing out Fosubo postcards. 10 pts

• Picture of staff that meets or exceeds InTouch standards for one audit item.

  Media

• Picture of staff audit item that needs immediate correction.

  Media

Front of House

• Front windows clean inside and out. 1 point for outside windows and 1 point for inside windows. Must be streak and dust free. 2 pts

• Window sills clean and dust free. Should be able to run finger along all sills without collecting dust. 2 pts

• Music playing at a comfortable level with no profanity. 2 pts

• Welcome mat or entry clean and free of debris. 2 pts

• Temperature at a comfortable level. Check thermostat 65 - 70 degrees. 2 pts

• Sales floor vacuumed or swept and free of debris/dust. Check corners and around fixture base for dust. 5 pts

• Sales floor base boards clean and streak free with no spider webs in corners. 2 pts

• Sales floor walls clean. No scuffs, marks, or streaks that could have been cleaned with a magic eraser. 2 pts

• Picture of Front House audit item that meets or exceeds InTouch standards.

  Media

• Picture of Front House audit item that needs immediate correction.

  Media

Fixtures

• Store correctly follows PDF placement guide. 2 pts

• All demo devices charged. 5 pts

• All data cleared from live demo devices. 2 pts

• Table A and Table B clean. No dust, streaks, or smudges on top or sides of table top. 2 pts

• Table legs clean. No dust, streaks or smudges on legs. 2 pts

• Price cards accurate and current. Pull price card sheet from Community and check all displays. 5 pts

• Price cards printed, cut, and displayed perfectly. 2 pts

• No missing t89's or T89 replacements ordered through InTouch portal. T89's are the fasteners at the bottom of the window displays' cables. 2 pts

• Live demos properly displayed and security devices in perfect working condition. 15 pts

• The cable is tightly screwed into the back of the security device and Loctite has been used.

• Display cabinet doors clean on the front and edges. (Make sure GDC hanging cabinets around exterior of store interior are clean inside and out). 2 pts

• iPhone display shelf and display clean with no streaks around edges and top (also check phone display pods). 2 pts

• Base and top of accessory racks clean. 2 pts

• All accessories clean and dust free. Check top of accessories and prepaid boxes for dust. 2 pts

• No empty accessory pegs or pregnant accessory hooks. Accessories well organized. 2 pts

• All fixture murals clean and dust free with no streaks. Check the murals affixed to the front of all displays and check for dust/smudges. Also, make sure they are properly attached (visible clear tape to attach murals is unacceptable). 2 pts

• Collateral is correct and meets all merchandising guidelines. Pull collateral information for store type off Community and verify all collateral is displayed properly. 5 pts

• Top of murals and displays dust free. Take your finger and run it along the top of the displays, fixtures and mural frames to check for excessive dust. 2 pts

• All phone pods clean with no smudges or dust. Check wall and center display phone pods (along with any additional displays). 2 pts

• Check handset placement guide to ensure all handsets are in proper location. 5 pts

• All light bulbs working. 2 pts

• Picture of Fixture audit item that needs immediate correction.

  Media

• Picture of Fixture audit item that meets or exceeds InTouch standards.

  Media

POS Stations

• Computer mice clean of build-up and residue. Must be cleaned with a magic eraser to remove build-up. 2 pts

• Keyboards clean of build-up and residue on keys. Must be cleaned with magic eraser to remove build-up. 2 pts

• Monitors clean. Make sure sides of monitor have been cleaned with magic eraser (no black residue on sides or frame), back and base are dust free, and screen has been dusted. 2 pts

• Front, back, and sides of POS station are clean with no smudges or scuffs. Check all flat surfaces and near base for marks that could have been cleaned with a magic eraser. If it is a GDC store check the angled slots and vents in stations to ensure they are dust free. 10 pts

• All counters clean. Check underneath, keyboards, monitors, displays, and credit card machines to ensure counters are being cleared before cleaning.

• Accessory racks on counter are clean. Check behind accessories and the inside of the "L" for dust. 2 pts

• Printer area is free of dust and clutter. Printer area is not for storage. 2 pts

• Printers are dust free and well stocked with paper. 2 pts

• Open computer cabinet or shelf to ensure the cabinet was properly dusted and clutter free. Dusty and/or cluttered POS cabinets can ruin a computer. 2 pts

• Check drawers for organization trays and cleanliness. Pull out organizational tray and make sure the drawer was dusted. 2 pts

• Maximum of 10 sim cards in each LOCKED drawer. 2 pts

• Fosubo Collateral current and properly displayed. 5 pts

• Picture of POS Station audit item that meets or exceeds InTouch standards.

  Media

• Picture of POS Station audit item that needs immediate correction.

  Media

Back of House

• Unused boxes thrown out. 2 pts

• Back room clear of general clutter. Look at all the places where people can hide or cram stuff that does not belong. Shelves, floor, counters, etc. should be clear of "trash". 5 pts

• Back room is well-organized. Check to make sure anything that should be stored in the back room is organized. Check extra fixtures, displays, office supplies, brochures, etc. 5 pts

• Inventory cage is locked and well-organized. 5 pts

• Bathroom is clean. Check top of toilet cover sheet dispenser, paper towel, dispenser, sink, faucet, no smudges on mirror, floor is mopped and clean. Check toilet seat, toilet bowl, toilet tank cover, toilet base, and supplies. 5 pts

• Manager's desk clean and organized. 2 pts

• Back door secured and locked. 2 pts

• Culture Collateral properly displayed in back room. 2 pts

• Store has adequate office supplies for month (toner, pens, printer paper, cups, toilet paper, hand towels, soap, counterfeit pens, cleaning supplies etc). 5 pts

• Store has adequate T-Mobile supplies for month (brochures, manual service agreements, customer bags, deposit slips, deposit bags). 5 pts

• Backroom is vacuumed with no debris on the ground. Check around and under the desks, in the room corners, and along the edges for paperclips, rubber bands, pen caps, wrappers, etc. 2 pts

• Microwave is clean. Check door, side, top, and inside for food debris and smudges. 2 pts

• Tables and desks are clear of junk and well-organized. No lunch trash, clutter, napkins, old dirty cups, trash, etc. The tables and desks are not for storage or garbage! 2 pts

• Fridge is clean. Check door, top, sides, door seal, and interior of fridge. No old rotten food, drink residue, or expired food/drinks. 2 pts

• Vacuum is clean and well-maintained. 2 pts

• Picture of Back of House audit item that meets or exceeds InTouch standards.

  Media

• Picture of Back of House audit item that needs immediate correction.

  Media

Systems & Procedures

• Stock on hand report. No missing devices. 15 pts

• Change fund is $500. 10 pts

• Safe log is up to date and accurate. Verify only key holders signatures are present. 10 pts

• Change fund log is up to date and accurate. Check to ensure only key holders are accessing log. 10 pts

• The demo log is up to date and filled out properly. Check 8 random demo phones against log. 10 pts

• Weekly SIM PI complete. 10pts

• Filing systems followed per InTouch standards. 10 pts

• Variance report printed and filed properly - including SIM PI variance.

• Daily Phone count is up to date with no missing days, names, or signatures. Check to make sure only key holders are performing count. 10 pts

• Daily Running Phone Count complete, accurate, and current.

• Iron mountain sent out. 5 pts

• Check 6 random days of till sheets. 10 pts

• Manager's task list check off and current. 5 pts

• Check 4 days for properly filled out RFG's. 5 pts

• RMA's to the National Return Center are being processed to policy once per week. 10pts

• Trade-In's to the National Return Center are being processed to policy once per week. 10 pts

• Have the key holders each (one by one) review the Till Policy with you. 10 pts

• Verify the key holders are the only ones with access to the cage. Watch to ensure only the key holder's access the inventory cage as your audit is being conducted. 10 pts

• Full month of DBL's printed and stapled together. 5 pts

• DBL's properly filled out with no missing initials. 10 pts

• Check 5 random days of inventory log. Transactions must match log. Check to ensure only key holders are signing log. 10 pts

• Review 6 random days of paperwork. Price override and post void reports verified, contracts verified as signed, ID folder correct. 10 pts

• Previous inventory count had no phone variances. 10 pts

• Back room door, inventory room/cage, cabinets, safe, and CPNI documents organized and secure at all times. 10 pts

• Deposits are secured and armored courier books locked in safe. 5 pts

• Picture of Systems audit item that meets or exceeds InTouch standards.

  Media

• Picture of Systems audit item that needs immediate correction.

  Media

Summary

• Manager Signature. Signing does not necessarily mean you agree with the audit, it acknowledges the audit was discussed and reviewed with you.

  Sign