TNA 2019 - duplicate

• Site conducted

  Select

• Conducted on

  Date

• Prepared by

• Patrol Number

• Patrol Team

  Select A1 A2 A3 A4 A5 A6 Cross Trained VI

  • A1
  • A2
  • A3
  • A4
  • A5
  • A6
  • Cross Trained VI

• Is the Patrol van clean?

  Yes

  No

• Where is the issue?

  Select Outside Cabin Back of van

  • Outside
  • Cabin
  • Back of van

• Is the Patrol wearing a safety vest at all times?

  Yes

  No

• Is the safety vest clean and presentable?

  Yes

  No

• What is the concern?

  Select Dirty Ripped Not fastened at the front

  • Dirty
  • Ripped
  • Not fastened at the front

• Is the safety vest fastened?

  Yes

  No

• Is the Patrol wearing a name badge?

  Yes

  No

• Is the Patrol wearing presentable work attire?

  Yes

  No

• What is the concern?

  Select Clothing dirty Clothing ripped Non RAA clothing worn Other Dirty shoes

  • Clothing dirty
  • Clothing ripped
  • Non RAA clothing worn
  • Other
  • Dirty shoes

• Explain

• Did the Patrol exit the service vehicle using 3 points of contact?

  Yes

  No

• Did the patrol us the correct lifting techniques?

  Yes

  No

• Did the Patrol enter the service vehicle using 3 points of contact?

  Yes

  No

• Is the Patrol wearing the Duress pendant?

  Yes

  No

• Where is it?

  Select On charge in van At home Lost Other

  • On charge in van
  • At home
  • Lost
  • Other

• Explain

• Is the Duress Pendant charged and turned on?

  Yes

  No

• What was the issue?

  Select Not turned on Not Charged Both

  • Not turned on
  • Not Charged
  • Both

• During the Duress Test, did the Patrol know how to activate the pendant?

  Yes

  No

• What was the issue?

  Select How many times to press the duress button Pendant not charged

  • How many times to press the duress button
  • Pendant not charged

• Did the Duress test pin the Patrol in the correct location?

  Yes

  No

WZTM Card

• Does the Patrol have their WZTM card?

  Yes

  No

• Why not?

  Lost

  At home

  Unable to find in van

  Other

• Reason

• is it in date?

  Yes

  No

Use of Mobile Responder

• Did the Patrol change status to ER at the commencement of driving?

  Yes

  No

• When did they change their status?

  Select As soon as the event was dispatched After commencing driving

  • As soon as the event was dispatched
  • After commencing driving

• Comments checked before changing status to ER?

  Yes

  No

• Were comments checked prior to driving?

  Yes

  No

• Was the Patrol proactive towards using the status delay function?

  Yes

  No

  N/A

• Was this for travel or at scene?

  Select Travel At Scene

  • Travel
  • At Scene

Driving

• What resource did the Patrol use as a source of navigation?

  Select MR Google maps UBD Sat Nav Personal Navigation MR pin location

  • MR Google maps
  • UBD
  • Sat Nav
  • Personal Navigation
  • MR pin location

• Did the Patrol comply with the CWD SOP?

  Yes

  No

• Did the Patrol touch the Phone, Tablet or both?

  Select Phone Tablet Both Smart Watch Smart glasses

  • Phone
  • Tablet
  • Both
  • Smart Watch
  • Smart glasses

Positioning of Service Vehicle

• Did the Patrol use traffic control devices?

  Yes

  No

• Did they comply with an RAA approved layout?

  Yes

  No

• Did the Patrol position the service vehicle behind the Members vehicle when working in or adjacent to an active lane?

  Yes

  No

  N/A

• Did the Patrol

  Select Have the wheels turned to the gutter Offset by a third

  • Have the wheels turned to the gutter
  • Offset by a third

• Did the Patrol activate the Service Vehicle safety lights?

  Yes

  No

  N/A

Member Interaction

• Did the Patrol build an appropriate rapport with the Member?

  Yes

  No

• Why?

  Select Rude Grumpy Sarcastic Other

  • Rude
  • Grumpy
  • Sarcastic
  • Other

• Explain

• Did the Patrol introduce himself by name?

  Yes

  No

• Did the Patrol communicate to the Member clearly?

  Yes

  No

• What was the issue?

  Select Talking too quick Poor explanation Mumbling Other Jargon

  • Talking too quick
  • Poor explanation
  • Mumbling
  • Other
  • Jargon

• Explain

• Did the Patrol display cultural/social awareness?

  Select Yes No

  • Yes
  • No

• Explain

Member Safe Zone

• Did the Patrol ensure the Member was in a safe zone relative to the Event location?

  Yes

  No

• Why

RSAR

• Did the Patrol ask to view the Membership card before commencing on the Event?

  Yes

  No

• Did the Patrol establish Membership credentials?

  Yes

  No

• Did the Patrol explain the indemnity and ask the Member to tick and sign the ERSAR BEFORE commencing the task?

  Yes

  No

• Did the Patrol explain the indemnity BEFORE commencing the task?

  Yes

  No

• Did the Patrol ask the Member to tick the indemnity box BEFORE commencing the task?

  Yes

  No

• Did the Patrol tick the indemnity box?

  Yes

  No

• Did the Patrol ask the Member to sign the ERSAR BEFORE commencing the task?

  Yes

  No

• Did the Patrol ask the Member to sign the ERSAR AFTER commencing the task?

  Yes

  No

• Did the Patrol verbally explain or point out for the Member to read?

  Verbally

  Member to read

• Did the Patrol give a clear explanation regarding the Event?

  Yes

  No

• Why

  Select Not enough detail Other

  • Not enough detail
  • Other

• Explain

• Did the Patrol check the oil and water levels and record on the RSAR?

  Yes

  No

Securing the vehicle

• Did the Patrol secure the vehicle as per the SOP

  Yes

  No

• What was the issue?

  Select Not secured prior to commencing work Transmission in gear Handbrake not applied Not in control of keys Other

  • Not secured prior to commencing work
  • Transmission in gear
  • Handbrake not applied
  • Not in control of keys
  • Other

PPE

• Was task appropriate PPE worn as per the SOP?

  Yes

  No

• What was the issue?

  Select No safety glasses No safety goggles Not wearing task appropriate gloves Other

  • No safety glasses
  • No safety goggles
  • Not wearing task appropriate gloves
  • Other

• Explain

Closing the Event

• Did the Patrol clearly explain the outcome of the job to the Member?

  Yes

  No

• Why?

  Select Talking too quick Poor explanation Mumbling Other Jargon

  • Talking too quick
  • Poor explanation
  • Mumbling
  • Other
  • Jargon

• Explain

• Were Member entitlements clearly explained?

  Yes

  No

• Was the site shut down as per the SOP?

  Yes

  No

• Was the ERSAR correctly filled out relevant to the event?

  Yes

  No

• What was missing?

  Select Poor description Oil and water checks not completed Not completing ERSAR to task appropriate expectations Other

  • Poor description
  • Oil and water checks not completed
  • Not completing ERSAR to task appropriate expectations
  • Other

• Explain

• Did the Patrol add comments in the correct area of MR where required?

  Yes

  No

  N/A

• Did the Patrol enter the required information in the comments section where required?

  Yes

  No

  N/A

• What task was it related to?

  Select Defered Tow Locksmith Quote Defered battery sale information Special equipment/towing requirements Rebooked battery Other

  • Defered Tow
  • Locksmith Quote
  • Defered battery sale information
  • Special equipment/towing requirements
  • Rebooked battery
  • Other

• Explain

• Did the Patrol clear the event ASAP?

  Yes

  No

Patrol Conditioning

• Do you carry out any conditioning to maintain fitness and remain injury free?

  Yes

  No

• What do you do?

  Select Team Sport Gym Running Kayak Daily Stretching Cycling Walking Yoga/Pilates Other

  • Team Sport
  • Gym
  • Running
  • Kayak
  • Daily Stretching
  • Cycling
  • Walking
  • Yoga/Pilates
  • Other

Boost Start

• Did the Patrol view the boost start procedure QRG?

  Yes - Before commencement

  Yes - During procedure

  Yes - Both

  No

• Was the Boost Start procedure completed correctly?

  Yes

  No

• What was the issue?

  Select Keys in ignition Booster leads connected to battery terminals Polarity indicator not checked Ignition not on for 15 seconds Charge acceptance into battery not checked No load applied Other Leads not disconnected at Anderson plug

  • Keys in ignition
  • Booster leads connected to battery terminals
  • Polarity indicator not checked
  • Ignition not on for 15 seconds
  • Charge acceptance into battery not checked
  • No load applied
  • Other
  • Leads not disconnected at Anderson plug

• Explain

Battery Replacement Process

• Did the Patrol check the age and physical condition of the battery and inform the Member?

  Yes

  No

• Was the battery replacement posed in a positive manner?

  Yes

  No

• What was your concern?

  Select Negative Not confident Other Price

  • Negative
  • Not confident
  • Other
  • Price

• Explain

• Did the Patrol give the member the correct advice in the scenario?

  Yes

  No

• What was your concern?

• Did the Patrol let the Member know of the battery's availability?

  Yes

  No

• Did the Patrol check and record radio operation before and after?

  Yes

  No

  N/A

• Did the Patrol check operation at all?

  Before

  After

  Not at all

• Did the Patrol use a memory minder during the battery replacement?

  Yes

  No

• Was there a valid reason not to?

  Yes

  No

• Did the Patrol use the correct manual handling techniques for battery replacement?

  Yes

  No

• What was the concern?

  Select Knees not bent during lifting 2 points of contact during battery fitment Carrying battery incorrectly Lifting battery out of draws Other

  • Knees not bent during lifting
  • 2 points of contact during battery fitment
  • Carrying battery incorrectly
  • Lifting battery out of draws
  • Other

• Please explain

• Did the Patrol use the pneumatics to open and close the battery draw as per the SOP?

  Yes

  No

• Was the Patrol proactive towards restocking?

  Yes

  No

• Was the jacking plate used?

  Yes

  No

• Did the Patrol used the correct jacking point?

  Yes

  No

• Did the Patrol use the impact wrench or manual process to loosen the wheel nuts/studs?

  Select Impact wrench Manual process

  • Impact wrench
  • Manual process

• Did the Patrol use use the knee pad and use the half kneeling position?

  Yes

  No

• Did the Patrol use the nylon wheel lifting strap where appropriate?

  Yes

  No

• Did the Patrol use the correct manual handling techniques when lifting wheels?

  Yes

  No

• When was incorrect technique used?

  Select Removing the spare wheel from the disabled vehicle Removing the deflated wheel from the hub Fitting the wheel to the hub Positioning the failed unit into the appropriate position Other

  • Removing the spare wheel from the disabled vehicle
  • Removing the deflated wheel from the hub
  • Fitting the wheel to the hub
  • Positioning the failed unit into the appropriate position
  • Other

• Explain

• Did the Patrol start the nuts/studs by hand?

  Yes

  No

• What method did the Patrol use to tighten the wheel nuts/studs?

  Impact wrench

  Manual process

• Did the Patrol use a torque wrench to set stud/nut tension?

  Yes

  No

• What method was used to identify the correct wheel torque?

  Select RAA supplied wheel torque sheet Members handbook NRIS Guess Other

  • RAA supplied wheel torque sheet
  • Members handbook
  • NRIS
  • Guess
  • Other

• Please explain?

• Did the Patrol use safety stands?

  Yes

  No

• Did the Patrol use wheel chocks?

  Yes

  No