Title Page
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Conducted on
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Report prepared by
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Customer
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Store location
**IMPORTANT** Contact Details
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Regional Manager
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General/Site Manager
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General/Site Manager's email address:
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Did you speak to the General/Site Manager?
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Store Manager
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Store Manager's email address:
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Did you speak to the Store manager?
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Is there a member of staff designated to the TOTR display?
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Designated staff member's name:
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Contact telephone number:
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Does the relevant member of staff receive our emails?
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What is the staff member's email address?
Display
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The following images show the TOTR products in store
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*Please scroll to end of document for larger images
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Does the display have TOTR header boards?
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Does display have TOTR Out of Stock cards?
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Do the Out of Stock cards have price labels affixed?
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Do coat hangers have size cubes?
Admin
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Does store have the latest product price guide?
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Why not and what has been arranged?
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Does store use the TOTR order form?
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Why don't they use the TOTR Order Form?
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Have you checked manual is in place?
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Does the manual contain up-to-date Brochure, Order Form and Check List?
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Why not?
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Why not?
Products and Ordering
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How often is the TOTR display checked to see what needs re-ordering?
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Are all products in stock?
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Have products that are out of stock been ordered?
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Why haven't out of stock items been ordered?
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Are all products in good and saleable condition?
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What has been agreed regarding the faulty/damaged stock?
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If you have new product(s), were they shown to the store?
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Why?
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What new product(s) were shown?
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What was the response to the product(s)?
Store Manager Feedback
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Positive Feedback
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Negative Feedback
Follow Up Action
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TOTR to Action
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Store to Action
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