Information
TPA (Technician Performance Assessment)
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Conducted on
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Assessor Name
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Service Staff Name
PERSONAL QUALITIES
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Work Ethos (attendance, work acceptance & completion)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Discipline (personal appearance, organisation, timekeeping)
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Comments
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Attitude (attitude to job role & company)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Team Spirit (team player, willingness to cover for others)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Problem Solving (demonstration of initiative, problem & complaint resolution skills)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Communication (social skills/rapport, listening & question skills)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
PLANNING
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Planning (efficiency & flexibility)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Productivity (state of service)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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PDA Usage (PDA competent)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
CUSTOMER SERVICE
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Customer Premises (greeted the client or receptionist, signed in to premise where necessary)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Customer Engagement (appropriate levels of customer contact, good interpersonal skills)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Relationship Building (customer relationships)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Customer Satisfaction (customer focus)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Sales Development (lead awareness, sales ability, product knowledge)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
SAFETY HEALTH & ENVIRONMENT
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PPE (range & condition of PPE)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Legislation (compliance with SHE)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Safe Working Practices (compliant with SWMS)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Safe Chemical Use & Storage (compliant with the ACL)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Vehicle Use (driving standards, mobile phone use)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Vehicle Condition (inspection sheets up to date)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
TECHNICAL KNOWLEDGE & SKILLS
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Plant Cleaning (removing dust & grime, and honeydew secreted by Mealybug & scale from plant foliage)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Container Care (containers free from dirt & grime, topping volume - grow pots should not be visible, topping condition - free from stains & water marks)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Container positioning - INSTALLER ONLY QUESTION AS TECHNICIAN MAY ROTATE. (Good access to sub-irrigation holes for easy watering & plant foliage access)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Container topping (Distributed correctly & evenly, condition)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Fertilising (understanding nutrient deficiencies, mixing ratios, application)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Maintenance & Use of Equipment (tools - secateurs, scissors, soil probe etc. water machine/can, vehicle)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Pruning & Trimming (leaf shape, removal of leaves, removal of fronds)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Pest & Disease (pest & disease detection, chemical selection & application, infestation management - fungus gnats etc. equipment sanitising, cross contamination prevention)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Plant Replacements (change identification, change procedure)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Plant Rotation (effective light source understanding - phototropism
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Watering (soil probe & pipette use, understanding watering variables - plant species, temperature, light, container)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
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Wicking (For sub-irrigated installs & plant changes, correct procedure)
- Below expected standards
- Development required
- Good performer
- Exceeds expectations
- Outstanding
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Comments
TPA COMPLETION
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Training conclution/recommendations
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Equipment List (please list any equipment required)
SIGN OFF (Final results will be available in the TPA Google Spreadsheet)
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Assessor
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Service Staff Member