Agent requested training.

Training completed?

Type of training carried out?

Training manuals provided.

Mystery Shopper

Explained Mystery Shopping process.

Mystery Shopper feedback provided?

Appropriate training completed to address Identified Mystery Shopper corrective actions?


Summary of information provided to agent during visit.

Suggestions for improvement e.g. Product, customer, sales?

What is your preferred communication method?

First preference

Second preference


Advertising checked?

Photos of current advertising

Starter pack and wallet stock levels in stock

Refund form stock levels checked?

ID verification sticker sighted?

Translink contact cards in stock?

Tertiary flyers (DL) in stock?

Go Card flyers (DL) or Guide to PT in SEQ in stock?

Go Explore flyers (DL) in stock?

Thermals rolls required?

Collected faulty cards?

Please note that this checklist is a hypothetical example and provides basic information only. It is not intended to take the place of, among other things, workplace, health and safety advice; medical advice, diagnosis, or treatment; or other applicable laws. You should also seek your own professional advice to determine if the use of such checklist is permissible in your workplace or jurisdiction.