Agent requested training.
Type of training carried out?
Training manuals provided.
Explained Mystery Shopping process.
Mystery Shopper feedback provided?
Appropriate training completed to address Identified Mystery Shopper corrective actions?
Summary of information provided to agent during visit.
Suggestions for improvement e.g. Product, customer, sales?
What is your preferred communication method?
Starter pack and wallet stock levels in stock
Refund form stock levels checked?
ID verification sticker sighted?
Translink contact cards in stock?
Tertiary flyers (DL) in stock?
Go Card flyers (DL) or Guide to PT in SEQ in stock?
Go Explore flyers (DL) in stock?
Thermals rolls required?
Collected faulty cards?