Information
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Store Name
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Store representative name
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Date & Time of Visit
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Enter store location
Training
Training
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Agent requested training.
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Training completed?
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Type of training carried out?
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Training manuals provided.
Mystery Shopper
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Explained Mystery Shopping process.
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Mystery Shopper feedback provided?
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Appropriate training completed to address Identified Mystery Shopper corrective actions?
Information
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Summary of information provided to agent during visit.
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Suggestions for improvement e.g. Product, customer, sales?
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What is your preferred communication method?
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First preference
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Second preference
Housekeeping
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Advertising checked?
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Photos of current advertising
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Starter pack and wallet stock levels in stock
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Refund form stock levels checked?
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ID verification sticker sighted?
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Translink contact cards in stock?
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Tertiary flyers (DL) in stock?
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Go Card flyers (DL) or Guide to PT in SEQ in stock?
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Go Explore flyers (DL) in stock?
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Thermals rolls required?
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Collected faulty cards?
