Title Page

  • Document No.

  • Customer experience performance monitor

  • Unit number

  • Conducted on

  • Prepared by Peter Tyler

  • Location

Internal cleanliness of ceilings and surfaces

  • 0 unacceptable extreme evidence of dirt marks or impact on cleanliness from any sources on the left with risk if soiling upon contact. 1-2 very poor

  • Add media

Cleanliness of internal floors

  • Select from range

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Level of litter

  • Select from range

  • Add media

Cleanliness of train seats

  • Select from range

The cleanliness of toilet facilities

  • Add media

  • Select from range

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The condition of on board toilets

  • Select from range

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General condition

  • Select from range

  • Add media

  • Add drawing

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